Resolve your issue faster

By filling in the form below and where applicable including digital photos of the problem or query area, you can allow us to immediately diagnose what and if a service issue exists. By doing this, you allow our service team to thoroughly prepare for a call out where necessary, ensuring any parts or tools needed are at hand to a technician. This removes the need for an inspection visit by a technician and saves there being unecessary call outs. We then solve most issues in a short first visit or even on the telephone.

We can resolve issues of product failure, accidental damage or staining on a warranty or chargeable basis, so please do not hesitate to contact us with anything that reduces your enjoyment of your new furniture.

Please note:

for product issues, digital photos of an issue are invaluable in solving the problem faster, please supply them wherever possible.