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49 Customer testimonials in the last 7 days

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19/06/13 Kinnat Imiruaye said We went to CSL sofa specialist at Brent Cross today. We were seen by one of the most polite and professional customer Sales Consultant: Jamil Belhadj. He was very good at his job and went as far in demonstrating, explaining the qualities, functions, the pros and cons, guarantees and delivery time on each sofa we looked at. At the end of our browsing, we decided to go for the Karma Chocolate Castles Leather Sofa Chairs. With the professionalism exhibited by Jamil, who was able to convince us on the choice of the sofa, we now decided to go for it. We hope to see these beautiful new sofas in a fortnight. Then, we would be able to give more feedbacks about the new sofa experience.
Product Range Karma * * * *
19/06/13 Mr COPPER said i enjoyed the experience and the process was straight forward .
19/06/13 Mr WHITE said Anthony Curran who attend to us in the Paisley Store was very efficient and knowledgeable about your products. His help in our choosing and ordering a sofabed was gratifying. He recognised us from a previous visit also which help put us at ease rightaway.
19/06/13 Linda Brook said From visiting the rotherham store and choosing our sofa the store staff have been very professional, friendly and helpful. The delivery team Martin & Rich M did a fantastic job and had the sofas in place quickly and efficiently - nothing was too much trouble. Would recommend CSL to anyone.
Product Range Akira * * * *
19/06/13 Suzanna Allbright said CSL customer service for me has been second to none . I called them up last Thursday and a team member came to my house Friday , I then received a call Monday from their head office giving me full satisfaction :) I would recommend anyone to buy a sofa from them as they are very fair in dealing with any issues you may have , my experience with CSL can not be faulted ... Thank you so much .
19/06/13 Mrs WINDER said Ash from Nottingham was very helpful and friendly thank you ! :)
19/06/13 Mrs HOUGHTON said although there is some minor damage to the suite csl have promised to fix it.the delivery men neil u and brian h were outstanding
18/06/13 McDonald said After looking around many sofa shops I walked into CSL in Nottingham and was greated by a very polite and helpful salesman called Simon ward and I was so relieved that I was allowed to look around without being chased. The whole experience of shopping at CSL and being cared for by Simon was fantastic I will be recommending to all my friends. THANK YOU.
18/06/13 Mrs WRIGHT said Our experience instore was excellent no pushy sales unlike some other stores
18/06/13 Aimee Strong said We bought are new sofa at the CSL Speke Retail Park liverpool and we greeted by one of the nicest ladies ever her name Katie. She was so pleasant and very helpful. She was our decider to go back the next day and purchase are new sofa. Excellent service and excellent sofa. We have had a sofa with CSL before so I have no doubt that my new one will be just as amazing as my last if not better for the treatment of the staff was just amazing.
Product Range Illusion * * * * *
18/06/13 Mr ROBERTS said After visiting all the furniture shops in our area CSL was where we found more then one suite we liked and janet was very helpful when we needed the help and advice in ensuring we picked the right one which would 1 fit the room and 2 confirming good and bad on the suites on our shortlist. Pleased with our purchase.
17/06/13 Mr OSELTON said A straight forward experience in buying my first sofa. Libby Woodwards help was worthwhile in making a decision on what styles to go for. I'd have no hesitation in recommending CSL.
17/06/13 Azmal said I was wowed by the service provided by your colleague Mr Akmal Bahador. As soon as we stepped in to your store in Brent Cross- we were greeted by Akmal who gave us a warm welcome and made us feel at ease. I feel Akmal went out of his way to ensure that we were looked after ( just like how a host would treat one's guest). Akmal was very friendly, hospitable and understanding throughout our visits- on both occasions. His knowledge was immense and he took extreme care in answering all our questions and concerns. He was eloquent in overcoming many of our objections that we raised and I am very impressed with the way he packaged the whole proposition. On our 2nd visit with the family ( inc Children) he went out of his way to accommodate them and keeping them engaged with fun activities ( very rarely have I experienced this in any major retail stores)- absolutely superb! Akmal is an asset to your company and I would like his outstanding service to be recognised. As for the sofa, very happy with product. At this moment in time, to soon to rate as I have only purchased last Saturday and awaiting delivery. As a matter of fact, I almost purchased another Sofa with a competitor company but it was Akmal's service that swayed me to return back to your Store.
Product Range Onterra *
17/06/13 Sophie said Excellent service will recommend to others x
17/06/13 Mrs CLARKE said gary form blackpool shop was spot on very good
17/06/13 Mr PARKER said A knowledgable sales team and good quality products. Sales process was a bit longer than would have liked, but all in a reasonable experience.
17/06/13 Mrs LEWIS said Love at first sight on Internet, went to Solihull store to check out the sofa, despite being obviously love struck and a possible easy customer, felt under no obligation to buy and no pressure to purchase more than I needed or wanted. Top marks to salesman John who even arranged early delivery for me.
17/06/13 Miss DERX said Can't fault andy langfield He made us feel welcome and nothing was too much trouble
17/06/13 Miss MEARNS said staff very helpful couches are value for money fabric quality excellent size of couches good value for money more for your money.
17/06/13 Mr BRIGG said EXCELLENT CUSTOMER SERVICE, SALES ASSISTANT WAS VERY PLEASANT AND WAS ABLE TO ANSWER ALL OUR QUESTIONS, OVERALL A VERY NICE EXPERIENCE, WELL DONE, CANT WAIT TO START ENJOYING OUR NEW SOFA...THANK YOU...
17/06/13 Mr STANLEY said The man who served us was lovely and helpful.
17/06/13 Mrs BURMAN said Sales team were very friendly and gary clearly knew what he was talking about. He wasnt pushy and left us to wander alone while we decided which sofas we liked. He then offered advice and knowledge when we were choosing the best sofa for us.
17/06/13 Sarajane said Bought a suite today from the Purley store. Was more than ably helped by Simran Ubi who, not only offered a friendly, professional and knowledgeable service also advised me on how to fix my PC! Terrific service thank you Sim.
Product Range Katrina * * * * *
16/06/13 Lee Howard said Went to CSL this afternoon in Thurrock not knowing what we really wanted when we arrived we had a look round the store to see what we liked then was approached by daryl to see if we needed any help he was very helpful and patient with us definitely recommend his services thank you very much daryl we can't wait to have our sofa delivered
Product Range Superior * * * * *
16/06/13 Mr KING said VERY HAPPY WITH THE PRODUCT
16/06/13 Carole Winstanley said I visited the Crewe Store today looking for a particular Suite that I had seen on the website but when I found it, it was too low for me and was assisted by Mark Rodgers to find one that did meet my requirements and more, he was very patient while I kept changing my mind about the combinations that I wanted, Mark was very helpful and appropriatley amusing. He wasn't in the least pushy and explained all the costs involved and the process from the ordering to the delivery and for the future care of my suite. All in all it was a perfect transaction !!
Product Range Empire * * * * *
16/06/13 Mr GOODALL said We visited all of the furniture outlets on the retail park at Guiltbrook notts, But we found the sales Mr Cairan Becker very helpful open and honest about the product which decided us about which store to order From
16/06/13 Miss GENOCKEY said Ordered myself a storage foot stall from CSL in Shirley. Was served by a man called David storrie, great customer service was very pleased with the whole experience.. I shall be shopping there again and recommend you do too!
15/06/13 Tiffany Moran said Would just like to thank and compliment Paul Yates for all his help. He made something stressful into something simple. Due for a pay rise ;)
Product Range Canterbury * * * *
15/06/13 Mr ASHE said assistant Jodie Tagg was very patient and informative whilsts trying to buy this suite so much so that i normally go away to shop around and think about any big purchase this time she gave us all the choices there and then she even impressed my 21 year old son which in his profession is very difficult to do thanks Jodi for your help. Hope the settee gives me many years of service
15/06/13 James Clement said second to none customer service when I bought my 2 sofas, after seeing the tv program ripping this company apart for after sales service had to write this to give anyone buying furniture a reason not to worry ,I had a minor problem with some stitching on one of my sofas so I rang told them the problem and someone came out and sorted it within the week ,this is no two bit money orientated company this is a honest to there word quality manufactured merchandise company and I will be getting my next furniture here no mistake ,very unfair what was said on the tv
15/06/13 KILGANNON said I was Served by Sophie Ransome who i thought was a very polite with alot of product knowledge. She was not pushy like other sale people and i didn't feel like i had to make a purchase. i will be recommending that my friend who is in line to buy a sofa to go to the store and deal with Sophie. Once again a very pleasurable experience made all the better by a very lovely sales person./
15/06/13 Said Mjahed said Only went into the store to look around,ended up spending £2000 ,thanks to Laura the sales assistant from burnley,we bought a sofa,coffee table and a mirror,Many thanks to her professional sales service and her friendly manner,We wish her well in her future .
Product Range Napier * * * * *
15/06/13 Mr Poole said I wanted to comment after seeing the BBC Watchdog programme. We received excellent customer service. Our sofas arrived earlier than estimated which was brilliant. The leg of the footstool had a slight scratch. The delivery men phoned through on the day of delivery and a new one arrived within 3 days. Our sofas have been perfect. We have had our sofas for over a year and they all still look the same as the day they were delivered- we plump up the cushions every now and again-just a bit of commonsense maintenance. However If you sit on just one seat all the time then it will wear out quicker but that isn't CSL's fault that is commonsense- the drivers seat in my car is much more worn than my other seats. When the sofas were delivered they let you know this and suggest you try to even out wear. Overall I cannot fault CSL in any way- I think some people just like to moan and expect stuff never to wear out. Would recommend CSL without hesitation.
Product Range Karma * * * * *
15/06/13 Victoria Fieldhouse said Can't thank n recommend Kaz and the store manager at the Parkgate branch enough. Both were very friendly and made the choice of buying a new sofa a pleasure no pressure to buy just helpful and very friendly. So happy I bought my new sofa from initially the store manager then when he handed us over to Kaz she was great. Thanks again
15/06/13 Paul Briggs said Very pleasant experience, Richard was very helpful and patient. Would recommend CSL to anyone
Product Range Superior * * * * *
15/06/13 David Clarke said A pleasant buying experience with helpful and expert staff at Whitecity retail park Manchester
Product Range Halo * * * * *
15/06/13 Mrs HARRIS said Just purchased new suite from Paisley store and I was very impressed by the quality and prices of sofas on display. We were attended to by Alex Agnew who was friendly and helpful, answering all our questions and giving us good advice on your products which helped us to make an informed choice. Overall experience was excellent and liked the use of ipads which allowed us to see prices etc.
Product Range Infinite * * * * *
15/06/13 Mr SMITH said Lovely store with a really good selection of sofas. Our sales advisor Andy Harvey was very helpfull and not pushy like some sales advisors can be. He gave us lots of good advice regarding looking after our sofa and we cant wait to get it delivered :) Id definatly recommend the store to others.
15/06/13 Sophie said Excerlent service recomand to anyone By store lincoln Served by David
15/06/13 Patricia said We ABSOLUTELY love our new Steeler 3 and 2 seater sofas. SOOOO comfy and stylish. Everyone comments on how nice they are and with a lifetime guarantee etc cannot go wrong. Delivery guys were brilliant too! Very efficient, careful and polite. THANK YOU SO MUCH !!!!
Product Range Steeler * * * * *
15/06/13 Gary Ackers said I would like to thank Ray at the White City Retail Park Branch of CSL in Manchester. Who as produced the 'Highest Customer Service' to date, having helped my wife and I with our choice of suite, knowing we had the builders in our home suggested that we put the delivery of our chosen suite on hold until we were ready for it. Then he loaned us the “Swatch” of our suite so that we colour co-ordinate the carpet. We can’t thank him enough and would recommend anybody looking for a new suite to give them a visit. Gary & Cath Ackers
Product Range Steeler * * * * *
14/06/13 Mrs Marlene said Excellent,polite and knowledgeable efficient service from both salesman George and admin lady Erin at the Parkgate store was very much appreciated.Thanks very much.
Product Range Daytona * * * * *
14/06/13 Mrs Vanessa said Having been to your shop in St Andews Quay Hull i found it a very pleasurable experiance especially Sophie Ransome who was a fantastic sales lady, having spoken to her realised she has only been on shop floor for 7mths after working in the office and i have to commmend you on bringing her to sales she is a massive asset to your shop and l cannot praise her highly enough, Not once did l feel pressured buy your staff l also took my daughter back the next day for her to buy and she was just as pleased with the service as l was. Will definetly reccomend your shop,Thank you for great service and even greater staff.
Product Range Lulu * * * * *
14/06/13 Mr HURST said Very pleased with the customer service of the member of staff in your Croydon store that took our order, He was very polite and extremely helpful in the process of us choosing what we wanted and was not pushy in the slightest. We were dealt with quickly and all our questions were answered. Would definitely recommend to friends and family.
14/06/13 Linda Bradley said Very good experience which is a very large bonus for ourselves as whilst we have been looking for a new suite the sales people can be so pushy and this does stop us going any further today we have come to this store from Scunthorpe after seeing your website, we very pleased with the staff that we spoke to the sales man (Melvyn) was very helpful and explained and a answered all our questions resulting in us making a purchase and we will recommend csl to friends and family.
14/06/13 Emily & said We visited your store on the 14th June, we were met by Gary Bart...... Can't spell the rest, but what a great experience he put us at ease straight away, great experience thank you
13/06/13 Kelly said Amazing service in the Nottingham store, Simon helped us choose with no hassle. Would recommend Csl and Simon to everyone.
Product Range Diego * * * * *
13/06/13 Dennis Gradwick said From the time I walked in to the time I had bought my suite the staff, Andy & Laura could not have been more helpful.
Product Range Belfry * * * * *

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43 customers have recommended 50 people in the past 7 days

18/06/2013

Customer Johnson; recommended CSL to... Mr H Chadwick

15/06/2013

Customer Smith; recommended CSL to... Lisa Broughton

15/06/2013

Customer Koleade; recommended CSL to... Ms Faye Kole

13/06/2013

Customer Woodward; recommended CSL to... Miss Kelly Woodward

11/06/2013

Customer Moore; recommended CSL to... Trac Harrison

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This is the first time I have bought anything from CSL. On arrival a salesman approached and introduced himeslf and CSL, without formality or agression, (unlike many other sofas shops). We knew what we wanted, so he took us to three different sofas, which were all within...

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49 Customer testimonials in the last 7 days

43 customers have recommended 50 people in the past 7 days

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49 Customer testimonials in the last 7 days

43 customers have recommended 50 people in the past 7 days

49 customer testimonials in the last 7 days...

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