22/02/12Rosie Walton said Fabtastic communication and guidance, a real pleasure to deal with. Got all customers needs at heart. Thank you do much, will defo not hesitate to ring and the customer service skills are excellent.
22/02/12Rosie Walton said Fabtastic communication and guidance, a real pleasure to deal with. Got all customers needs at heart. Thank you do much, will defo not hesitate to ring and the customer service skills are excellent.
21/02/12David Page said the sofa was delivered today and the quality is exellent the delivery men where very helpfull and poliet and carefull not to damage the decorasion and sofa
21/02/12David Page said the sofa was delivered today and the quality is exellent the delivery men where very helpfull and poliet and carefull not to damage the decorasion and sofa
21/02/12Chris said Visited your Leeds store at the weekend, after visiting several other sofa stores near by. After a look round i took a fancy to a sofa. I was then given expert advice from Steven. He was never pushy and answered all my questions with ease. Steven made it a very pleasant experience. It was a pleasure dealing with him.
21/02/12Mr T said From being greeted by Patric at your Croydon Branch to taking delivery 3 days later, we have found this to be an exceptional shopping experiance,no pushy sales staff just straight forward people ( thank you Patric)who let you browse the store and help when asked, we would also like to say thank you to the delivery driver and mate who brought the sofas in to the house in bags, unwrapped them and made sure everything was ok before removing the rubbish and leaving, anyone worrying about using CSL should think again good products excellent staff and the fastest delivery we have ever had, Thank You to all involved in our transaction.
21/02/12Dawn And said we visited lincoln store 21st feb we were met by Vishal who made us very welcome and we especially appreciated him telling us that he was there to help if we needed any but left us to look round at our leisure. we didn't feel rushed or pressured into buying. Vishal made us a cup of tea while we looked . A very well presented store. would recommend to anyone. we bought a 3 seater sofa, a swivel/rocker /recliner chair and a single chair . nothing was too much trouble. once again thankyou csl especially Vishal for your patience, especially bringing the chair down for us to look at.
21/02/12Na'ama Klein said My husband and I arrived at the CSL brunch in Croydon on Feb 18th at 6:35pm. The door was open so we went in to meet Patrick Grant with his coat and hat on walking towards the exit. Patrick told us that the store was closed 35 minutes ago. My husband’s reply was that we know exactly what we want.
Patrick, without thinking twice, took his coat and hat off opened his laptop and took the order from us. Moreover – Patrick did it with a smile. Thanks Patrick. The service you gave us was unusual.
21/02/12Bruce said We visited the Croydon store yesterday & were assisted by Patrick. He was very helpfull & informative about our purchase.He gave us plenty of time & space to make our minds up without being pushy.
21/02/12Mr BRENNAN-HAZELL said Very pleased with the service from Mike Bradley. Made us feel very comfortable and did not pressure us into buying but was there with info when we needed it. We found him to be very personable and put us at our ease. Pleasure dealing with him.
Thanks
21/02/12Margaret said I recently ordered a sofa and two chairs from CSL Gateshead, the experience was excellent: I have been looking for some time so didn't expect to find what I wanted. On my initial visit to the store I was met by Susie who I can't praise enough so friendly - not pushy in any way, so when I returned the next week to place an order I was very disappointed to find that she wasn't
in that day , but I needn't have been concerned as I was attended to by Leigh who was also very friendly and very helpful. I am not yet in receipt of the furniture so I cannot comment on the quality or appearance in my room - looking forward to its arrival!
21/02/12Mr & said During our visit we both felt that the attention paid to us from our salesman Jonathan Hankey was second to none, he allowed us the freedom to discuss amongst ourselves whilst waiting patiently, however providing sound advice as well as his knowledge about your leather products was very informative. Although we had a specific range in mind due to preliminary online viewing, however Jonathan had also suggested we look at another range before making our final decision, whilst this was welcomed, the suite in question was not as comfortable as the one that we purchased in the end. Jonathan was very helpful and knowledgeable and would recommend him to any of our Frinds & Family to shop at CSL.
20/02/12Mr Shoesmith said on 20/02/2012 visted the store after been all over and was hassled by dfs and cfs but on coming to cls steve was very helpful made my wife a cup of coffee and made us feel welcome will be recom to family and frends as we have busy lives and this was one less hassel for us thanks again steve for all your help at hull store in hessle
20/02/12Alison Swindells said Well totally different experience to what I expected. Went to CSL Blackburn store with husband and 3 unruley children! Laura was our assistant and what a great job she did. Our 3 children didn't faze her and she made us feel so relaxed and at home as it is not easy discussing the purchase of a sofa with our kids! Came away, after purchasing the sofa very happy indeed, didn't feel embarrassed at all and there could of been moments of shame from the kids climbing all over the sofa. Anyway thanks again Laura for a great experience and we can't wait for the sofa to be delivered now.
20/02/12Mr & said We visited the Lincoln store looking for a new sofa. Within a few minutes Kelvin asked if we needed any help or a drink of tea or coffee. Kelvin was very helpful he answered all our questions without making us feel pressured to buy. He was very patient as we could not make our decision straight away! Once the decision was made the order was very simple and easy - we now just have to wait for delivery! Overall very impressed with the service received.
20/02/12Emily said The employee's at the CSL branch in Gateshead, MetroCentre are awfully welcoming and pleasant individuals. They don't harass you into purchasing their products unlike many other furniture stores. They politely introduce themselves upon your arrival and make themselves available to you if assistance is required, otherwise they will wander the store allowing the customers to feel comfortable and not like they're being followed and/or watched like a hawk. This furniture store delivers tremendous customer service and is worth a visit!
20/02/12Andrew Wilson said We dropped into the Warrington store on Sunday and were met by Jonathan Hankey. His approach was very professional and relaxed, he wasn't pushy but gave us a great introduction to CSL and some information on the buying process. He then gave us the time to browse the store and find the sofa we wanted, he allowed us to approach him when we needed his help. Once we had decided on our sofa Jonathan talked us through the funding options and after care packages. Altogether a great experience and we are more than happy to recommend CSL and the Warrington store in particular to our friends and family.
20/02/12Mr BROOKE said visited your store at juction 27 leeds and was impressed by the freindlyness and not over pushy salesman matt , found the right suite at nearly the right price .
20/02/12Mrs & said The buying experience with CSL was excellent. My husband found them on the internet we liked the look of a couple of the sofa's and decided to find our local store which was Brent Cross a bit of a drive (we live in Essex) but worth it. The store had a huge collection of sofa's and very different from anything else we had seen. Ian McLeod (Salesman) introduced himself to us asked us asked few questions then let us feel free and relaxed to walk around the store no harassement from sales staff. We fell in love with the Marquis which was one of the main displays at the front of the store. Ian approached us again whilst we sat chatting he gave us a few more details of the suite. We then decided to proceed with the Sale. Ian was very helpful throughout the whole process and we left very happy. We decided to speak to the after sales team regarding the possibility of purchasing the matching fabric of our suite. Michelle Saunders was our point of contact and she was brilliant was in regular communication through calls and emails and did a lot of chasing up . With her help and that of Jenny in Merchandising they helped us get the material and we now have matching curtains which has finished of the look of the lounge. We would have given CSL a 5 star rating however we did have an issue with the delivery time. Our sofa was ordered on September 24th 2011 and due for delivery end of November. We had our lounge redecorated furniture removed ready for this date however due to CSL's poor suppliers our suite did not arrive until the 21st December and this did cause us some stress. This is where Michelle was a bonus she chased and kept in regular contact with us and for that we are grateful.
19/02/12Mr KELLY said well wot can i say took my 73year old mother to look for a new sofa at the gilt brook store walked in and within a minute a sales man was on is way i thought here we go how wrong was i sales man said my name is ash if you need any help please let me no and he was off mint 5 Min's he was on is way back would you like a tea or coffee so my mum had a tea and he was off again was not going to by sofa that day but was so at ease at the store picked one my mum like and whent for it and must say that mr ash rana is a credit to the store went through every thing step by step so nice to have no pressure even when my mum tried to get the black bubble mirror for free lol if you change your mind on that let me no many thanks to csl
19/02/12Mr KELLY said well wot can i say took my 73year old mother to look for a new sofa at the gilt brook store walked in and within a minute a sales man was on is way i thought here we go how wrong was i sales man said my name is ash if you need any help please let me no and he was off mint 5 Min's he was on is way back would you like a tea or coffee so my mum had a tea and he was off again was not going to by sofa that day but was so at ease at the store picked one my mum like and whent for it and must say that mr ash rana is a credit to the store went through every thing step by step so nice to have no pressure even when my mum tried to get the black bubble mirror for free lol if you change your mind on that let me no many thanks to csl
19/02/12James Wightman said WE'd just been to DFs and had been hassled and followed through the whole store by the salesman. We were about ready to call it a day when we thought to pop into CSL. We were greeted by Paul (in the lincoln branch) who asked if we'd been into CSL before. We told Paul no and he explained how CSL worked and then left us to it. He was there when we were ready and helped us decide how best to get the sofa we wanted. Then once we placed our order Stewart helped with the finance paperwork. All in all the experience was smooth and hassle free.
19/02/12Barbara. said My husband I have never visited a CSL before. We were so impressed with the Stockport Branch. The layout was brilliant for disabled, downstairs,even a disabled toilet, unfortunately, you can't get upstairs but we didn't need to, there is so much choice on the first floor! The friendliness of all the staff, was brilliant. Served by John and another member of staff, we cannot fault the service. We had visited three other outlets for suits and the price and quality of the products we would recommend CSL. A lovely lady completed our order. Let's hope the delivery goes as well as the service that could not be faulted in the store. Non of you pushy sales people in this store just genuine helpful staff.
19/02/12Mr & said Visited the Warrington store today to buy a suite. We were greeted by Jo. What a lovely friendly intelligent young lady. We were very pleased with the way she handled our purchase, and explained thoroughly everything to us. Cant wait now for it to arrive. thank you Jo. you made our day.
19/02/12Ms MAGUIRE said Jan from Speke was the sales consultant, she was very attentive, explained things well and gave an overall great service. I would like her to know this
18/02/12Mr Nick said I was online and recieved the opportunity for one of your sales colleagues to call me back. I then recieved a call within 2 minutes from a lovely sounding young lady called Jennie. Jennie went through the sales process with a very friendly manner, she explained everything to me thoroughly throughout the order process. It was an extremely pleaseant experience throughout. I would highly recommend on the basis of the sales/order process alone. I am looking forward to recieving my new sofa.Many thanks Jennie.
18/02/12Stephanie Kennedy said We would like to thank Jonanthan Hankey at the Warrington store for his professional and friendly service today. He was patient, very knowledgeable and seemed genuinely interested in our requirements. Janet Rice completed the final party of the transaction with equal professionalism. We would not hesitate to shop at CSL in the future.
18/02/12Tracey Ashworth said After looking at all the other furniture stores. Csl Blackpool was our last port of call and it was a toss up between Harveys and here. We were greeted by Simon who talked us through everything and even let us take a swatch home to match up with existing furniture. Needless to say we were back within half an hour. Simon explained everything so clearly and made our buying experience a pleasure rather than being hounded from the moment you step through the door. I would recommend csl Blackpool and especially Simon to anyone. Made everything so easy and with a smile on his face and we got a great deal and Fantastic sofa.
Thank you
18/02/12David Murphy said My wife and i were greeted by cairan at the Giltbrook Store Nottingham He was very informative and knew the products well we did not feel pressured at any time. we were offered a drink which made us both feel that there was no pressure to buy and given as much time as we needed to make our choice. We came away thinking that csl that cairan was a credit to the store Thank You for making our visit a memorable one.
18/02/12Mark/lynne Rudol said Visited Stockport CSL store today. Friendly and informative staff. Stress free purchase. Phil very kindly went through all the details with us and lly finalised the sale.
18/02/12Mr WILLIAMS said hi came in to your croydon store yesterday and ordered a sofa was very pleased with the sevice i got from sales consultant Patric Grant very helpfull and friendly person just cant wait to recive my sofa now ! thanks Tom
18/02/12Jean Galley said The staff at the Blackpool store were very helpful,Simon was patient and helpful and I would recommend Simon for sales team.The delivery was well organised, Dave and Simon brought the sofas in a protective padded carry bags.They set the chairs up and removed the packaging and explained how to look after the sofas as recommended by CSL. Excellent delivery service , the lads reported back to csl about a chipped leg on the foot stool and I received one by post next day, Well done.
18/02/12Jean Galley said The staff at the Blackpool store were very helpful,Simon was patient and helpful and I would recommend Simon for sales team.The delivery was well organised, Dave and Simon brought the sofas in a protective padded carry bags.They set the chairs up and removed the packaging and explained how to look after the sofas as recommended by CSL. Excellent delivery service , the lads reported back to csl about a chipped leg on the foot stool and I received one by post next day, Well done.
18/02/12Mr FARRINGTON said We were greeted on arrival and initially thought that we would be pounced on, but after a brief introduction we were left free to roam. We were then offered coffee and Mark Brophy, the salesman at Crewe, spent the next hour asking about our room size, door and key furniture position and offered advice. Full options around recliners were considered and a large amount of time spent talking on the range models of out choice. Mark actually suggested a lower price option than the range we were originally considering as it appeared to be a better fit and would fulfil our purposes without dominating the room.
Discussion about leather types, ranges and aftercare were conducted in a practical way with no pressure. Although we were cash buyers, finance options were outlined.
After making our purchase we were left feeling that although we had just spent a considerable amount of money, it was a pleasurable experience throughout.
17/02/12Lynne Hunter said I Bought a sofa from Leeds store, Very good experience, staff well trained and friendly not pushy like other stores, was served by Attif Naseer who was really helpfull and gave me all the write information and made the experience joyfull. After we chose the sofa we got taken to admin ( Georgina ) who finished the sales off perfectly, giving me all the information i needed professionally. Would definatley Reccomend CSL
17/02/12Mrs DIXON said My husband and I have been into the Stoke branch today 17/2/12 and ordered a suite for our lounge which is being refurbished in the next couple of months. The shop is very well laid out and the choice is unbelievable. We weren't under any pressure at all and the staff maintained a discreet manner.
Victoria approached us in a very happy friendly approach, to which we then spent the next two hours chatting away about all sorts of things. We had seen the suite a few weeks before and knew that this was the one we wanted. She explained everything that we needed to know about how the furniture is made and how to maintain it. Very professional.
Thank you for making our visit stress free.
17/02/12Samantha said We went to the middlebrook CSL, we was welcomed by Roy Turner who made us feel very welcome, without jumping on us (like we have had in the past in other shops).We took our time to have a look around and when we was ready, he was their to help.He gave us clear information and sold us what we wanted.we are very happy with our smooth,stress free purchase.Thanks to Jodie aswell who went through all the final details clearly very nice lady!
17/02/12Mr MARSDEN said Ian Vicars was fantastic. He made himself to availible to us but had the right balance of not hassling us.
He is a credit to your company, so make sure he gets a pat on the back!!
16/02/12Mrs A said I visited your croydon branch today and was welcomed by Narrinder Salh. I just wanted to say how impressed I was with her, she was completly professional and knowledgeable on all your sofa's. she is a great advert to CSL and I will be telling all my friends.
16/02/12Mr DAVY said sales staff exceptional.lady at desk taking order details exceptional &courteous.Cup of tea for 4 of us lovely touch&quality tea.Cannot fault anything.very pleasing experience will use you again &recomend to friends.
16/02/12Ms Kumaran said Very helpful salesman, not pushy, but attentive. Good advice given. I arrived knowing what I thought I wanted, a dark fabric sofa, but left with a cream leather one, thanks to his advice!
16/02/12Phil Brimelow said visited the Blackburn showroom. Unobtrusive sales persons, but there with advice and guidance when required. Mark Walsh provided suggestions having observed our preferences whilst touring the store and suggested a sofa we both agreed on and subseequently bought. Great choice in store, an excellent shopping experience.
16/02/12Mr SHAW said We were assisted by Ash Rana at the Nottingham store. He was very helpful and took time to move items of furniture so we could see what the colour of the sofa's would look like. When we later decided to change our order he contacted uis back as soon as possible to arrange for us to do this..
He was very helpful and treated us very well throughout the process of buying the furniture.
