The following are just some of the many letters of recommendation received here at CSL:-

Dear Sir/Madam,

I write regarding the above mentioned order. I would like to express my thanks to a number of people who have been most helpful with our order and reselection order. When our original order arrived, the Manager of the Southport branch (Kevin) was so helpful and called at our home to help us with a problem regarding the unclipping of various parts of our suite. This was most reassuring as so often once an item is sold to a customer, firms lose interest and after sales help of this nature is indeed rare, but greatly appreciated. On dealing with our reorder it was necessary to discuss matters on the telephone a number of times and Vic ky, Jenny and Laura were very helpful indeed. I would be grateful if my thanks could be passed on as all the personnel mentioned were a credit to CSL.

Yours faithfully,
Peter S. Johnson
Southport

Dear Sirs,

I write to you personally a short letter regarding my experience as a customer of CSL. Last year I chose a leather suite from your range at the Manchester Store and put a deposit down to secure the suite, however due to personal circumstances……….I could not have the suite delivered straight away. I have now received my suite, which was delivered by your excellent delivery drivers and I would like to tell you about one person in particular, a Mr Andy Barlow (Delivery) who has been first class in all communications I have had with your company during what for me personally has been a year I wish to forget.

I am sure you realise the general public are quick to complain and not as quick to compliment, however I have been so impressed with your company and in particular, Mr Barlow, that I decided to put pen to paper. I will recommend your company to family / friends and you have a company with staff you should be very proud of. Thank you for your support during this time, you have a customer for life.

Mr J Poole
Manchester

Dear CSL

I would like to thank you for your swift and excellent service with regards to our problems.

Your telephone department were courteous and helpful and your service technician did an excellent job. I don’t often (can’t remember the last time) write to thank people for service but I felt you warranted a line.

Thanks,
Gary Holt
Burnley

Dear Sirs,

I would just like to say that Jason and Ian delivered my furniture today and could not have been more helpful. They are a credit to your company and gave us excellent service – with a smile. Even though they had to carry the suite to the house as access is difficult. Well done, from sales to delivery.

Mr and Mrs Truswell

I would just like to thank you for delivering my furniture.

The delivery men, Jason and Gary were superb. It was not a straight forward drop for them, they had to manoeuvre down a narrow passage removing all packing and fitting extra pads to the feet of the sofa to compensate for an uneven floor.

Please pass on my thanks to them for a job well done.
Mr and Mrs Thorley
Stockport

Dear Sir/Madam,

I had to sit down and write this letter of thanks to one of your staff. Her name is Vicky and she works in Customer Services. I have never had such a helpful and pleasant person to deal with. She sorted my problem out where no one else was able to. Her manner on the telephone was excellent and I wish there were more customer service staff like her. Please pass on my thanks to her and I hope you hold on to her as she is a very, very helpful member of your staff.

Yours sincerely,
Mrs E Sutton
Blackpool

Dear Sirs,

A short note to compliment you on your excellent service.

My wife and I bought a sofa and chair from your Reebok, Bolton branch. The gentleman to whom we spoke was helpful and informative without being a typical ‘pushy’ salesman. He answered our questions honestly and knowledgably and was by far the most useful source of information we had contacted. Proposed delivery date ‘slipped’ a couple of weeks but that was not important.

We were contacted by your extremely helpful delivery department and fixed a date. Unfortunately this proved to be inconvenient, but a quick call soon altered it with absolutely no hassle.

When the units arrived – on the promised day – I was impressed by the care that was taken by the two gentlemen (and I use the term advisedly) who delivered it. It was so well packed that there was very little possibility of transit damage, but they insisted that we carefully examine the goods before signing and ensured that they were exactly where we wanted them to be as the suite was so heavy. Two very good ambassadors for your company.

We look forward to long service from this well-built furniture but should we need more upholstery in the future, your company will be top of our list and we would not hesitate to recommend you to our friends and family.

Thank you once again,
Yours sincerely
Mr B Scott
Rochdale

Dear Sir/Madam,

I am writing to thank you for the excellent service I have received from CSL (Stockport Branch). Your sales lady Chris had a lot of time for me, I did not feel pressured into a purchase and she was most helpful in the choice of my suite.

Your delivery men were very polite and did not leave until I was completely satisfied and the lady who dealt with my phone calls when I phoned the store was also most helpful. Please thank all your staff again for me, keep up the good work and you will continue to have very satisfied customers as I have been.

D Bates
Cheshire

Dear CSL

As you no longer have a branch close enough for me to call into, could I please purchase a leather care kit to be sent directly to my home address? Your help as normal is greatly appreciated and the suite (Vegas) I purchased from your Chester branch still looks fantastic!

Gary Sides (very satisfied customer)
Chester

When visiting the store again, I will definitely make sure I speak to the same sales person as she was fantastic. I saw another suite in……. but Pauline was brilliant and it made me want to purchase from CSL instead.

Mrs Gallagher
Manchester

Dear Sir/Madam

Just a short note to tell you how delighted we are with your service. We purchased our suite from your Whitebirk store just after Christmas and took delivery of it on New Years Eve. We were very pleased that it came on time and that your staff phoned us to tell us how things were progressing!

We noticed a slight mark on the suite on the 27/02/06 and your staff arranged for it to be repaired the day after! In an age where ‘service’ seems to be a dirty word, your people deserve the highest praise.

Yours with thanks,
Mr and Mrs Liggins
Lancashire

On contacting Customer Services, the following customers expressed their opinions on the service received:

….what a wonderful company CSL are, I was very pleased with the service from store to delivery and can’t fault anything at all.
Mrs Dadds, Derbyshire
….i was thrilled that my concerns could be resolved as I’ve had sleepless nights worrying about it so you have really helped. Laura and Vicky especially were very obliging Ladies. I will be recommending CSL to everyone I know because the service has been second to none.
Mrs Fitzsimons, Cheshire
….thanks for your help in sorting our suite out, which is really most appreciated. My wife is now happy and that’s down to your understanding.
Mr Goodwin, Stockport
….The service from CSL has been great and I am glad I chose your store. I had a technician visit my house and he sorted out my furniture and was lovely and professional.

Mrs Cooper,Blackpool

I am writing to say a huge thank you to your customer services department.
I have never dealt with such competent, helpful & polite staff.

I purchased a beautiful suite from yourselves in December 2005. The staff in your showroom were wonderful, they let us browse uninterrupted, but were there when we needed assistance. They also did not promise things that they could not deliver & then make excuses.

We have had to have two technicians out to the suite, one thing was cosmetic, a few stitches had come undone. The gentleman who came was here for around an hour & did a wonderful job, you cannot tell where the repair has been done!

Recently, my son knelt on one of the sofas & we heard a cracking sound & the seat dipped. i rang your customer services & spoke to a very polite, pleasant lady called Laura, she made an appointment for a technician to come round. With having children I had to specify that I would not be available during school run times & this was taken into account. There was no waiting in for no one to turn up, which I have experienced from other companies. Dermot, the technician rang around 15 mins before he arrived & was also polite & courteous. Although the problem could not be fixed straight away, he left explaining exactly what had happened to the sofa & why & a further appointment for next week to repair the fault would be made via your customer services.

I cannot stress enough what wonderful personnel you have, from the shop floor up.

Thank you from an extremely satisfied customer.
Yours, Lisa Owens

Dear Sirs,

I have just taken delivery of a Westfield Suite, which owing to its size presented your men with an extremely difficult delivery.

I am taking the trouble to write to you, to inform you of how good, patient and helpful the two gentlemen were. They were a credit to themselves and to your company and frankly I do not come across that situation too often these days.

The men identified themselves as Taffy and Ed and I am sure you will wish to commend them in whatever manner you fell is appropriate.

Mr. I H Hurst
Lytham St. Annes

On contacting the Customer Services team, the following comments were made about the Delivery team:

….I want to congratulate the drivers, they had to deliver on a 3 storey building and there was no damage, the gentlemen were pleasant and didn’t grumble or moan once. They had to keep going up and down stairs and I would like this message passed on to them as I can’t praise them highly enough.
Mrs Forrester, Cheshire
….Please pass on my thanks and praise to the drivers as the suite was well padded, packaged and put into my house. I think they have gone above and beyond and I’d like this passed on to them.
Mrs Nolan, Cheshire
….Even though I had an issue with my suite, the service I’ve received has been extremely quick and everyone I’ve spoken to is very helpful. Now everything has been resolved, I’m very happy. I’d also like to comment on how excellent both sets of drivers who visited my house have been.
Mrs Porter, Wigan
….What a wonderful job Heath and Jason did on Saturday with my delivery. I could not fault them one bit – please pass this message on to them!
Mrs Mottershead, Stockport

Dear Sir/Madam

I am just writing a short note to say that we received the suite on Friday as per your instructions.

But the main reason for my communication is that I would like to express my thanks to the two employees who delivered the suite and the time and care that they took due to unforeseen problems encountered with the alignment of the two front access doors at our property, which meant access was very restricted.

These two employees are a credit to your company and I hope that you will pass on my thanks to them.

Regards,
Kevin Hallas
Lancashire

Dear Sir/Madam,

I would just like to pass on my thanks for your delivery service, the two lads that delivered my suite this morning were great.

I wish other companies had friendly delivery drivers such as yours.

Once again many thanks,
Mrs Moyes
Blackpool

To whoever it may concern in management,
Dear Sir or Madam,

I would just like to say a big thank you to your staff for the way our problem was dealt with. The courtesy accorded to us and the efficient way in which it was dealt with. We were both very impressed. On your CSL folder it say the words ‘people who made the right choice!’ We are quite convinced we did.

Thank you once again to the Customer Services Team and the Deliveries Team.

Mr and Mrs Manton
Blackpool

Dear Sir,

We recently took delivery of a three piece suite from your good selves. I feel that I must write to you to say what we are delighted with the furniture. In addition, I would like you to pass on our thanks to Ian at the CSL Kew Retail Park, Southport for his kind assistance and consideration in helping us make our choice.

Unfortunately, I do not have the names of your two delivery men, but I would be grateful if you could also pass on to them our thanks for the great care they took when installing the suite in our home.

Thank you once again,
Mr E Cairns
St Helens

Thought I’d write to let you know about the service I received recently from CSL.

You probably get a lot of negative feedback from customers, but my feedback is full of praise for your customer satisfaction. I don’t currently have a local CSL store anymore and I was worried about having to do an 80 mile round trip to Liverpool to purchase a cleaning kit every couple of months. After sending an email to your customer service section, you agreed that you would send a kit out to me free of charge and that I could email next time I needed one.

Makes a change having a company actually help a customer out! Well done.

Mr Steve Clark
Chester

….Please pass on to your Managers, that I recently had a visit from someone to fix my suite (CSL Technician), who was a lovely young man and young people often do not have time for an old woman, but he was very nice and polite and I would appreciate it if you could pass on my thanks.

Mrs McBeck
Blackburn

Just got my fab new sofa delivered yesterday as promised and just had to drop you a quick e-mail about the great service. Firstly, I live on a cul-de-sac and there are some rather dozy people who don't think about where they park and it can be difficult for cars to get through let alone a lorry! Nevertheless, your driver not only drove up but then REVERSED back down the road- great stuff! The whole road was watching.

Secondly the two blokes were very friendly despite the cold and wet weather and my old sofa was removed with the minimum of fuss and the new one put in very quickly. They made sure I was happy with everything before they left. I wish I had remembered to ask their names, as they were very dedicated about their work and the company too. Hopefully you will be able to work out who they both are from my address.

Lastly, CSL offered free delivery and a small £15 fee to remove my old sofa. My brother purchased his sofa from Furniture Village who charged £35 for delivery and £35 for taking his old sofa away! So great stuff CSL.

Have yourselves a Very Merry Xmas and A Smashing New Year.

Cheers

Alison Williams
Dukinfield, Cheshire

Dear Sir/Madam,

I am writing this letter of appraisal regarding the two sofas bought from your CSL Branch in Stockport.

The sofas were ordered on the 28.7.05 and were delivered to my home on 04.8.05 as promised by your Sales Consultant Chris Williams who I cannot praise enough. This lady is very efficient, knows her job and means what she says, no presurising customers into sales etc she has lots of patience and lets you decide for yourself. A valuable asset to your company.

I will also give praise to the two delivery lads; they were excellent doing a good job, which was not easy due to the access to my home, which is in a rural area.

Lastly we are delighted with the sofas and would thoroughly recommend your company to others.

Yours faithfully

Mrs Haughty
High Peak, Derbyshire

Dear Sir,
...I would certainly use your store again and would have no hesitation in recommending your firm.

Thank you once again
M B Connor
Southport

Dear Sir/Madam,

I felt I must write to show my appreciation for the manner that your company dealt with the repairs to my suite.

From the moment I first reported it to the time my suite was returned after the repair it was dealt with in a most professional manner by all concerned and I would not hesitate to do business with your company again.

Yours faithfully
Mr. R. Schofield
Bolton

Dear Sir/Madam,
I am writing to say how pleased I am with everyone at Speke store, especially Frankie who was both courteous and professional.
I will definitely be recommending this store to friends and family.
Well done!

Mrs O'Connor
Merseyside

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