Testimonials

What our customers thought of their experience with us...

We are committed to offering the best experience that we can from the store, website or iPhone right through to predelievry service, delivery and after sales and are confident that we offer the best in all areas.

If you want to comment on your experience or to see how well other peoples experience of CSL went then please see the testimonials in the list below.

Please Note that this is not a method to contact us as it is not reviewed and moderated every day. To make contact with us please use the contact form.

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Customer Reviews…

What a fantastic service! From the minute we walked into the store at Warrington until the minute our sofa and chairs were delivered we received an excellent service. We would especially like to thank Martin Taylor, Sales Adviser for the thoroughly efficient, friendly and excellent service we received. The delivery guys were also extremely friendly and helpful. We ordered the furniture on Sunday afternoon and it was delivered on the Wednesday! Prior to this we have not used CSL before but will certainly do so in future and we will be recommending it to all our friends and family. We are absolutely delighted with the sofa and chairs - they have transformed the room - they are stunning! Well done to all at CSL for a second to none service. Many thanks Andrew Salmon 2nd September 2010

Andrew Salmon

2nd September

Thought Mike Smith was very helpful, also the delivery guys were wonderful, the first two were great, and the two who came today were great to, so comical and friendly, all in all a nice team and a good service.

Judith Sandiford

2nd September

I just wanted to say how impressive the service and after service from you has been. Thank you to ALL staff I have had dealings with from sales staff at Warrington branch, delivery guys, customer servie staff and the technician who visited my house earlier this morning. Your professionalism is outstanding! Thank you very much

J S Warrington

2nd September

We visited the store on two occasions and on both found staff to be both knowledgeable and helpful. The assistant Janice who finally sold us our furniture was friendly and efficient and processed our order quickly having helped us reach a final decision and gave us valuable advice over the care of our furniture in the future. In fact all members of staff we encountered were pleasant and helpful.

ian millward

2nd September

We were really impressed with the help, advice and friendliness of the staff at the Nottingham Branch. Staff were on hand to greet you upon arrival but didnt hassle or pester you whilst in store. Our sales advisor Steve was really helpful, gave us lots of information about the products, fab care advice and looked after us right til the finish. Fantastic customer service!

Z.Stansfield

1st September

I would just like to make you aware of your Stockport store, everyone there who I have met are absolutely lovely. Superb, friendly staff through and through! Andy was extremely helpful and didnt follow me around, unlike your competition! Everyone was extremely lovely from start to finish, from Andy and Phil in the store to Sean & Steve who delivered out suite (and carried it up the stairs to the third floor!). I would be greatful if you could pass on my appreciation to these kind people who were always friendly and helpful (and still smiling after squeezing the suite through our corridor!). Thank you and we will be back when we need an updated suite! Mrs T Kelly.

Mrs Teresa Kelly

1st September

Excellent service from the delivery men Wayne and Glynn. They were quick and efficient and gave some excellent advice on how to look after the sofas.

Emma Cheeseman

1st September

David at Nottingham was extremely helpful and his product knowledge gave us the confidence that we were making the right choice.

Lesley Maltby

1st September

Delivery was prompt and the delivery guys were great. We encounted a problem with a the wiring on the sofa and when we contacted your support we were amazed at your FAST service to put the problem right!! Many thanks and we would highly recommend your company!!!!!!!!!11 Terry

Terry Reed

1st September

We recently purchased a three seater recliner settee and 2 recliner chairs. The sales person was very helpful and delivery was very swift. However, on receiving the furniture we found the settee to be too big. This proved not to be a problem and we exchanged it for a 2 seater settee. All went very well and was sorted within a week with the exchanges being made with no fuss. We were delighted with everyone from the sales person to the two delivery men who showed us how to look after the furniture and did not leave until we were satisfied. Well done to CSL.

Mrs M Rogers

1st September

Ordered a new suite via telephone, spoke to advisor Abraham who was very patient and helpful in the ordering, a really excellent person to communicate to over the phone and extremely helpful, thanks.

m scully

1st September

just a note to thank Nigel Soult for his help in selecting our furniture. We were considering a purchase from DFS from their "expressions" suite. Nigel had first hand knowledge of this suite and was able to give us both pros and cons for this and the raffles suite that we finally selected. Thanks again Nigel. Martin and Lisa (chesterfield)

philip martin pearce

1st September

I would like to thank daz & mike for delivering my new corner suite,they were polite friendley and very professional, giving us all the care instructions we required. a very efficient delivery service.

s.gee

1st September

great service all round.the delivery men couldnt do enough, a good adert for csl.

janet lamb

1st September

-------------------------------------------------------------------------------- On delivery of our corner suite the delivery men Lee and Paul were great very helpful and polite. They left no mess gave after care and were very helpful.

laurel edwards

1st September

recently bought furniture from the warrington branch with the service particularly good from the sales consultant Mark Devaney very informative and helpful went out of his way to aid in a partucular purchase

jane barnes

31st August

We visited the store on two occasions and on both found staff to be both knowledgeable and helpful. The assistant (Jan) who finally sold us our furniture was friendly and efficient and processed our order quickly having helped us reach a final decision and gave us valuable advice over the care of our furniture in the future. In fact all members of staff we encountered were pleasant and helpful.

Ioan Huws

31st August

Sales Person (Carl) very pleasant & not too pushy, everything explained well, patient & helpful

Mr G. Moore

31st August

Just took delivery of our leather suite which we purchased in May from Gateshead store. Delivery men Tony and Andy were every bit as professional,polite and friendly as Dave the salesman had been.A smooth run up to delivery and a phone call on the day to say they would be here in 20mins and they were! Gave instructions on how to care for the suite and underlined the customer service number on the invoice before they left.

Karen Stewart

31st August

We would like to thank Suzie at the Gateshead branch for her excellent service,advise and down to earth approach upon our visit to buy a new sofa. She is a credit to the company and would like more people to take on her sales approach thank you suzie from all our family

Lynn Inglesant

30th August

Lynn Inglesant

30th August

received delivery of our corner suite today the delivery men were great very helpful and polite explained every thing to us .1st class service from sales staff right through to delivery staff thank you so much would definately recomend giltbrook branch of csl.

maureen sheppard

30th August

Had an extremely good relaxed experience from the sale consultant, was really friendly and explained everything every clearly and I would recommend him. Made my first visit a success!!!

Ganita Traibanyatkul

30th August

Mr Martin Pratt took good care of us whilest looking for a sofa was good with the products we also had a good deliverery date only 4 days thanks to all for your good service hope the sofa stands the test of time Yours Faithfully Mr S Brewer

Mr S Brewer

30th August

We had a very good experiance when orderering our corner suite. We met our sales consultant Martin Pratt on the Saturday at the Doncaster store. He helped us measure up different suites and also to try various types. We went back again on the following Sunday and we waited for Martin to come and serve us. He was very helpful and went through things very well. Looking forward to receiving our new suite. I would definetly recommend him ans CSL to my friends and family.

Hazel Anne Pashley

30th August

We were looking to purchase a sofa over the Bank Holiday weekend and ended in CSL at Birstall, Leeds. We received excellent service and advice from Mo Maroof.

Mr FC Manota

30th August

I would like to thank Wayne Shackley at the Doncaster branch from the first moment of walking into the branch he made me feel at home he was very pleasent and not at all pushy, he helped me choose the right sofa that was right for me and gave me step by step detailed instructions of how to take care of my sofa. Wayne is both a credit to himself and to the company and would certinately recommend your company to friends and family thanks again for a flawless service.

clair sharp

30th August

We came in today to purchase a sofa, and the service we received was superb!. We were served by Mark Devaney and found him extremely helpful, we did not feel pestered and were able to freely browse the store at our own leisure.

Mr K McFarlane

30th August

What an excellent Company to do business with .Everything went according to your plan and your delivery system is superb.Kept us informed at all times where our furniture was and planned the operation to a fine art. The delivery of 3 Leather Reclining Sofas to our 3rd floor Apartment in Hambleton FY6 9EL went without a hitch and the caring attitude of your two delivery men was beyond reproach. Nothing was too much trouble and they were cheerful,polite and a pleasure to have in our home to be.Their names though a little difficult to decipher from their signatures appear to A.Cania and R.Sharples both originating from Liverpool.Thanyou you very much gentlemen and THANKYOU CSL for a flawless and skilfull operation from Saleroom to Delivery. We will recommend you highly to people we know.

Mr and Mrs Billington

30th August

Went to the Rotherham Branch of CSL,i was very impressed with all staff imparticular one woman called EMMA BRADFORD.She knew exactly what we wanted how to compare them and when we needed to be left alone a pleasure to have bought a sofa from this store. Fantastic.

G.Mangham

30th August

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30th August

THANKS TO DANNY AND CRAIGE AT THE OLDAM BRANCH FOR BEING SO HELPFULL, THANKS GUYS

AUDREY@MIKE

29th August

When visiting your branch in Warrington we were warmly greeted by Mick Cassidy who offered our son the option to watch a dvd whilst we shopped. At no time did we feel under pressure to buyand the customer service from Mick was first class. With the offer of a coffee whilst we browsed adding a personel touch and much appreciated! Keep focusing on the excellant customer service as this makes you stand out from the rest and makes customers feel valued.

cath & david harrison

29th August

Hassle free expierience, many thanks to Bob Owens, at the Chester store.

Martin Vale

29th August

I was served by Carl at the Blackpool branch. I found him to be very helpful, well mannered and allowed me to view the store coming back at various intervals to ask if I needed assistance. He also made me a great cup of tea whilst I was making my decision and gave me a full run through on what to do in case of spillage or damage to the item. All in all top rating for the service I received.

Kai Wadsworth

29th August

Brad Kelly in the Chester store gave my niece and I an entertaining experience this afternoon! However, he was also knowledgeable, helpful and attentive seeking to fulfill my specific requirements. Trusting the pre-delivery service and delivery now proceed smoothly.

Chris Rogers

28th August

This was our first experience of CSL and I must say the help and guidance we recieved from the Blackburn staff put CSL head and shoulders above other furniture stores we visited . Particularly Michelle Saunders who was prepared to go that extra mile to ensure we obtained exactly the suite that would suit our requirements. Thank you for all your effort. Cliff & Barbara Orsler

Cliff & Barbara Orsler

28th August

Just bought a sofa from cls in Doncaster. Wayne was a great sales person,he was never pushy in the slightest, but very helpful and pleasant to deal with. Excellent service. Would recommend.

D Matheson

28th August

would just like to say how helpfull the staff at the chester branch were and a big thank you to Bob for his advice and being there only when you needed him .A most pleasant shopping experience

H T DAVIES

28th August

Deborah was brilliant,she came to us and pointed out sofas that we might like and then just left us to it,when I feel as though I am being stalked by a sales advisor I just walk away,but there was non of that with Deborah. Once we had decided Deborah came to us and took us step by step about the sofa and chairs and explained very clearly about the insurance and maintainance of the sofa and chairs altogether it made a daunting task into a pleasant experiance thank you very much.Yvonne Kershaw

YVONNE KERSHAW

28th August

Just placed an order at the Blackburn branch and was most fortunate to be looked after by Michelle Saunders. It normally takes weeks for my wife and I to choose any sort of furniture but Michelle made it so easy with her knowledge and good humour. If only more sales people were like this then shopping would be a pleasure. Many thanks Michelle.

Tony Calvert

27th August

We went to several of the big stores looking for a leather suite. Having done our homework and researched the various cuts of leather etc., we felt that we had to use this page to praise Craig at your Oldham store. We actually walked out of a rival store when we realised that we were being spun a yarn and we felt that Craig was a refreshing change. He was knowledgeable without being pushy to get the sale and just pleasant. This is certainly not the nearest store to our home but we wanted to give our custom to Craig

Craig Tombs

27th August

I have never had such good customer care. From the start Wayne and Glynn introduced themselves, were very caring and considerate throughout. Well Done!! (p.s. British Gas Engineers should take a leaf out of your book) Many Thanks Julia Payne

Julia Payne

27th August

Delivery guys Tim & Lee were fantastic, very helpful and explained thoroughly how to care and look after the sofa. There were really friendly and truely a credit to CSL!!

Rachael Watson

27th August

i would just like to say that chris williams at your stockport store was most welcoming and easy to speak to and very informitive this is my second sofa ihope this lasts as long as the other it is ten years old and still going strong thank you all sue jack street

mr j street

27th August

from the staff in the showroom to the delivery guys everyone has been polite efficient and proffesional it has been a pleasure buying from the company at Gateshead branch.Im very pleased with the sofas we went back to buy another one when we did our kitchen.Thank you

Mr & Mrs Coates

26th August

having received excellent service from your Blackpool store and Neal Duffy in particular 3 years ago, we were very surprised that your after sales service is as good as the original. I must mention the professional approach and efficiency that your repair man Billy showed. He is an excellent representative for your company. well done.

Anthony Martin

26th August

Writing to you just to say how happy I and my family feeling! Been yesterday in CLS in Boton, Midlebrook, where we was serve for Mike! He was a really good and friendly seller always looking after the best way and choice to the customer! We bought a Sofa over 1500 pounds but we left really happy and confidents. Just to mention we was really good and we really enjoyed our first experience in CLS. Thanks Patricia

Patricia Cruzeiro

26th August

Terry Innes was our sales person today and he was charming, helpful and knowledgeable. We received all the help and advice we required and I would certainly recommend csL to others based on the staff, layout of the store and range of products.

Diana Thompson

26th August

Yesterday we bought a gorgeous sofa from Stockport csl and was helped by the lovely Barry who has a great sence of humour and explained all our options and expenses fully! In the words of Barry were all singing were all dancing xx

Kay & matt

26th August

We were served by Ally Lay in the Leeds store. Ally was friendly and helpful, giving us plenty of time and space to make are decision. We would definately recommend CSL.

Joanna Shaw

26th August

I would like to comment on the excellent customer service I received from Keith from the repairs/ technical team. Keith rang to give the time of the visit the night before. He arrived on time, and very efficiently resolved the problem. He was clearly knowledgeable in his field. He was polite, well presented and ensured all the staples removed were cleaned up after the repair. Prior to leaving he reiterated ongoing care advice given in store prior to purchase. The office called within minutes of Keith leaving to ensure I was happy with the outcome of the visit. The service person was also very polite. I am now very happy with my purchase. Thank you !

Mrs Wright

26th August

Visited the Gateshead store and was very pleasantly surprised, the quality of the furniture is extremely good and the salesman, Paul Carl was very helpful without being pushy, unlike other furniture stores we had visited. I went to the store to just browse but I soon found the right recliner sofa and chairs for me, needless to say with the help of Paul I made the purchase had a nice cup of tea and I am now waiting delivery. I will update my feedback when I have taken delivery but I am very impressed with CSL so far.

Alison Rylands

25th August

A great experience buying a sofa, we were able to view at our leisue no hassle from pushy salesmen bothering you. When we were ready we found our salesman Peter Grant and he explained everything to us and was very friendly. Would definatley shop there again.

Mr & Mrs Angell

25th August

Joel at the customer contact centre could not have been more helpful. He had a brilliant telephone manner and did all he could to help me with my requests. I am a hotel manager so understand how important it is to always give fantastic service and I have to say that he was first class. 10/10

MINA FATTAHI

25th August

After some dramas gettin the sofa in the first time, Mark and Dan arrived for the second delivery and did and exceptional job with an awkward area, they were both friendly helpfull and wouldnt give up untill the sofa was inside the house, by whatever means necessary, definatly a credit to CSL,

Mr A Mangano

25th August

I would just like you to know how polite and efficient your delivery drivers were this morning. THey called and said they would be here with in half an hour and true to their word they were. They explained how best to care for my new leather suite. So a big thank you to Wayne and Glynn.

Mrs Evans

25th August

My purchase at Soouthport CSL was greatly aided by the patience and advice of Jason Breeze

Nick McCallen

25th August

Helped by Steve Smith at the Giltbrook Retail Park branch in Nottingham. Steve was very helpful and enthusiastic and once he had identified what we liked, he showed us some options that would suit us. No hard sell, just pleasant and helpful advice which made the sofa-buying experience quite enjoyable! I would recommend CSL to friends and family following this visit.

Kevin & Sarah Mee

24th August

My girlfriend and I recently bought a set of sofas from the Chester branch. The service we received from our sales person Jan, was second to none. She was extremely helpful and knowledgeable, and never too pushy, giving us time and space to discuss things, will always being available to give advice. A hard balance to find. We had a problem in that the room we were buying for had limited space and the Eiffel two and three seat would simply not fit. No matter how many times we measured from different angles! Jan was able to come up with a solution that we just would never of thought of; pulling a swivel two-seater from a different range - using her knowledge of colours it matched the Parisian chocolate mix perfectly. In the end we very much prefer this mix-match. She really did add-value to our experience. Thanks Tom Williams

Tom Williams

24th August

Having spent the whole day wandering around Chester looking at Sofas we returned to CSL on the Greyhound Park in the late afternoon where we were looked after by Brad Kelly. CSL had the Sofas that suited us and the best salesman we had seen all day.

David Bunnell

24th August

just had my 1 , 2 and 3 seater vantage delivered. looks fantastic. delivery guys ( wayne and glynn) were very good and gave lots of info about aftercare. sofas were ordered last friday 20-08-10 and david boyd was the sales guy, very pleased with his manner, would recomend csl to every one, thats looking for a new sofa..

mr & mrs fowler.

24th August

attended CSL at the Warrington store with my fiance and young daughter. had a quick look around and spoke to Mr Mark Devaney who asked if we needed any help. We just said we wanted to look around and that was it he left us to look around with no hassle. After looking around we spoke to the sales man again to ask about payment plans he was very very helpful and told us all about the additional protection available but was not pushing it, he said it was entirely up to us if we wanted it. After alot of looking around he still was not pushing us and just wanted to help. We found the one we wanted and he sorted everything out for us on our payment plan and delivery etc. He even helped to entertain our 16 month old who didnt enjoy sitting down for very long. I can not say how happy we are with the customer service we recieved. i would deffinatly return to purchase other items and be more than happy to deal with Mark again. I will be recommending CSL and Mark in particular to everyone i know. Thanks Again From Ian Glanister, Joanne and Baby Megan

ian glanister

23rd August

Served by ally lay at birstall store. Excellent service. Also the manager remEmbered us from previous weeks ago and thanks us for returning and was genuinely interested in our choice of sofa. I would recommend CSL

Kirstine bell

23rd August

The whole experience with CSL has been brilliant. From the sales man who was very informative (but not pushy) to the delivery team, who had a really difficult job as access into my home is really bad, but it was no problem to a very professional team, I cannot recommend the whole CSL team highly enough. A company you can deal with - with confidence. Thank you

Mr & Mrs Morris

23rd August

Attended csl in Greyhound retail park. And was looked after by Janice Brittles. She put us at ease and re-assured about the purchase of our sofa, with helpful answers to the questions we asked. Many thanks Janice. We look forward to recieving our new sofa .

justin jones

22nd August

We purchased two sofas from your Leeds store and we were very happy with the customer service that was given. The staff member Vicky was very helpful and friendly, if in need of another sofa we would be sure to go back.

Sarah Smith and Jonny Wilson

22nd August

martin pratt at doncaster store went above and beyond the call of duty for me.I could not decide which suite or colourway i wanted, he was brilliant, very helpfull and friendly , he and the manager moved a chair from another display so that i could get an idea of how it would look against a dark floor, I picked a suite in the end and was very pleased with the excellent service i recieved and will recommend martin at doncaster to family and friends

lorraine smith

22nd August

Martin in the Warrington retail outlet gave excellent advice, given in a friendly relaxed manner giving time to select the product suited to our taste, thank you I will recommend CSL to friends and family.

Bernard Dunne

22nd August

Due to exceptional circumstances I had to arrange delivery for a Saturday. The delivery men, Mark and George, rang before they arrived to let me know they were on the way and were very efficient and helpful. I have nothing but praise for their professional attitude and the speed with which they handled the delivery and installation. They have a difficult job to do and they deserve all the praise I can give them. Many Thanks.

Mrs Christine Gavan

22nd August

I am moving into a new place, and for a few weeks I have been looking for a sofa, I went to the CSL store in Southport and was met by Jason. He was so helpful, and not pushy, which I had experienced elsewhere. I could not make up my mind, so was in and out the shop a few times over 2 weeks, Jason did not seem to mind. Eventually when I had made my mind up to purchase a new sofa, Jason explained everything to me fully, there were no hidden extras and he seemed genuinly interested in my move. A great Customer Experience. After I had ordered, it was only the next day when CSL called me to arrange delivery. They said they could do it quite quickly but I have had to put a later delivery date on because Im not moving until this week, and they were more than happy to accomodate. I work in Customer Services myself, and most folk are very quick to complain when service hasnt been good, so I think it is only right that when you get great customer service, this should be highlighted also. Thanks CSL.

Jane Kimberley

22nd August

Very happy with service received in store. Extremely helpful and polite salesman Paul who clearly knew his job well. Will definately recommend CSL and Paul to family and friends.

Miss K Howard

22nd August

We orderered our Sofa from Ron Liversedge in Nottingham and found him professional ,informative, friendly and not too pushy. He explained everything in detail and we left with a positive experience. I would recommend the store and would encourage you to ask for Ron!

David Hathersmith

21st August

Visited your Warrington store today to chose two sofas. Had help from a lovely lady called Milena Wojcik. She told us everything we needed to know about the different leathers and how to look after them. She then took us to another lovely lady called Emma Buckley for signatures and order print-out...she too was very helpful. Looking forward now to delivery.

Liz & Ray

21st August

Great service starting from sales consultants (Bob in Chester) and admin girls to delivery service (Neil & Lee). And even though CSL had to change the original delivery date, it was still delivered a lot earlier then expected! Perfect purchase of 2 great sofas! Cant go wrong with CSL :)

Chris Roberts

21st August

First rate service from the moment of ordering to delivery. Friendly and efficient staff in the shop to advise on purchase. Delivery spot on time and exceptional service from them. Highly recommend to anyone.

Angela Pace

18th August

My partner and i orderd our new sofa on 16:08:2010 at the old traford store.We sat down with Jonathan Parker who got us a cup of coffee and spent about 45 mins with us giveing lots of advice on how to look after our new sofa cant fault Jonathan at all. We had our sofa deliverd on the 18:08:2010 2 days later. Cant fault that can you . Thanks Jonathan and CSL. David Burgess.

David Burgess

18th August

i would like to say a big thank you to barry farnworth at the stockport brach for all his help in picking a sette,he was really helpful patient get me plenty of time,really imformative on all the diffrent colours styles and the cleaning care of the sofa,excellant salesman.thank you barry :)

katie kidd

17th August

The whole experience of buying a sofa from CSL was smooth and hassle free. The delivery men Rob and Paul were excellent too. Thank you CSL.

Becky Knight

17th August

My husband and I have been looking for sofas to fit our 1930s for nearly 4 years. We wanted a leather sofa that could sit three that looked good. Finally, after many visits to sofa shops (Barker and Stonehouse was very expensive, SCS just didn't have the right quality with design) we've now placed an order. Andy Bell was really helpful. We wanted different pieces but that would tie together giving us a designer look. Andy advised us, left us to discuss and then came back. He didn't stand over us like some of the sofa retailers do. He even moved some of the showroom furniture around to give us an idea of what the finished look would be. I can't thank him enough for his patience and his 21st century sales technique! Thanks Andy. We really can't wait to see our furniture. Mr & Mrs Alltimes

J Alltimes

17th August

Ordered my new sofa on the 18.07.10 in the Gateshead Branch I was served by a guy called Dave Purvis he was brilliant spent lots of time with us helping with our choice & giving us advice. I can't fault the salesmen in this company at all they are all friendly and not pushy like other companys exactly what you want!! I have just took delivery today and can't believe it onlt took 4 weeks! The delivery men were brilliant to very polite & helpfull, I would recomend anyone to buy from CSL from start to finish they kept you informed. Thank you csl & i love my new sofa!

Sharon Falkner

17th August

Terry from the Gateshead/ Metrocentre branch was very helpful. I was buying my first sofa so he gave me plenty of time to make sure I had made the right decision then I went back to store and made sure I seen him again for his excellent service. Thanks!!

kate johnson

17th August

We were really helped by Andy from the Stockport store. We hate being pounced on by sales assistants but he gave us space. We had seen something online but Andy showed good knowledge of the products, pointing out alternatives in a similar style. He even carried the footstool out into the daylight for us to check the colour (hope you back is all right mate!) My wife wanted to check everything in the store (well after all she is a woman) which he let us do without pressure to complete the sale. When it came to the sale he explained all the options for finance etc. We certainly were made to feel that our purchase was special. Thanks Andy!

Tom Neill

16th August

Shopping at CSL is a pleasant experience. No hassle from staff and all the time you want to wander round and take your time making your all-important decision. We went to the Kew (Southport) shop and was looked after by Jason. He was very friendly and helpful and was a great salesman as we only went in for a rug and he sold us two sofas to go with it!!!! Nice one Jason. :-) Many thanks.

Chris Lock

16th August

We are very happy with our new sofa. CSL obviously have a healthy philosophy when it comes to how they treat their staff. Everyone from the salesman Gerrard McCarrick to Mark Collier and Dan Tompkins who delivered the sofa there was nothing but professionalism from all. Well done CSL.

Lee Rutland

16th August

Gary Healy helped us with our purchase and was not pushy in anyway. He was very patient and listened to what we needed. We had been to other shops before we came to CSL, but because of the way we were treat with you we went ahead and ordered our new corner suit with you. Cant wait for it to come. Thanks Gary.

Francine Niewiadomski

16th August

Mark @ Warrington. Very helpful,not a pushy sales man, which we liked. he was very helpful and pleasant to deal with. He explained and intro himself and left us to talk and make a decision without feeling pressured into buying anything. Not like DFS!!! Thanks again MARK!!!!

Claire Beech

16th August

Many thanks to Neil O and Martin K for their excellent delivery service today, very impressed by the one hour before call service and also their advice and efficiency. Thanks!

Harriet Swift

16th August

What fantastic service and Brad certainly knew his stuff! Can't wait for suite and tables to arrive! Thanks for your help Brad-you're a star!!!!

Carolyn Gaskell

15th August

We visited your Rotherham branch on 14th August just for a quick look and ended up buying one of your fab suites. We were very impressed with the quality and variety of all the suites in your branch but more so with the customer service we received. We were served by Faiz Rasool and he was very polite and answered every question we had in a confident and profesional manner. I am a manager in a bank and I would love for all of my staff to deliver the standard of customer service that we received from Faiz.

Leanne Booth

15th August

My partner and I have just bought a sofa from CSL, ELK Mill retail park Oldham. We were served by a salesman named Alfie. He spent at least 2 hours with us in total and was really honest from the start. We found that most other sofa sales people can be be really pushy which puts me off buying straight away. We found Alfie easy and down to earth. We had seen another sofa from DFS which we also like and could not choose. After returning the same day we chose the CSL sofa, and Alfie looked after us to the end. He was polite, but not false. We shared the same pet interest and he advised us the best options. Working with leather myself I found Alfie had a extensive knowledge of the types of leather available. I am very confident with our purchase and would totally recommend Alfie to anyone. Thanks again Alfie. Ryan & Kirsty

Ryan Heard

15th August

Martin at CSL Warrington was a fantastic sales assistant, very helpful, offered tea and coffee, which was lovely. Was able to view sofas without bein hasseled. Thank you for the friendly service.

Katie Glennard

15th August

We found Mike at the White City store very helpfull. He answered all our queries with ease and helped us set up a payment plan that suited us perfectly.

Jo Molloy

15th August

Myself and family bought a new sofa at the Doncaster branch. We would just like to say thank you to your Sales Assistant Wayne for all his help and advice. We are looking forward to the arrival our new sofa .x

Michaela Myers

15th August

Myself and family have just bought a sofa from the Doncaster branch I am writing to say how helpful and kind Wayne and his staffs staff at your Leeds store was when we were looking for our new sofa. He was not pushy and was very knowledgeable about the leather and make up of the products. We do not like sales staff that follow you around the store , he left us to look at our leasure and said if I can be of any help in any way just let me

Michaela Myers

15th August

saless staff friendly but can be a little pushy.

pauline little

15th August

Nottingham branch and in particular, Steve smith, are fab! we have been looking for a new sofa for 4 years but having loved my old one so much we were in no hurry to actually make the commitment to purchase. having visited Rotherham and Doncaster branch we had kind of decided finally on the suite we wanted, but after going into the nottingham store and being able to look at our leisure with no hassle or pushyness, just friendly and helpful advise when we asked for it, we have at last made put and bought a corner group, cuddle chair, footstool, design piece footstool and rug! the whole experience was a pleasure and steve was fantastic with both us, and our four year old little girl (whom might i add is now in love with Steve). Thank you for everything and we cant wait to take delivery of our new sofa! x

sara moody

14th August

Just back from purchasing 2 sofas from your Stockport branch and would like to thank Chris for all her help. We did not feel pressurised in any way and Chris's courteous approach and product knowledge helped to make our whole experience very enjoyable and satisfactory. So, many thanks Chris we appreciate your help in selecting our purchases and your explanation of the finance options available. Pete and Claire Hayes. Stockport.

Peter Hayes

14th August

i would like 2 give a big thank you! 2 csl 4 my suite its fantastic and well worth the wait ! The men who delived it was polite and freindley, Thank you again will recamend you 2 all my freinds !!! xx

jayne spencer

14th August

My wife and I have been looking for a corner suites for some 6 months. After several visits of many companies we decided to go ahead with CSL. One of the main reasons were, we were not under any presure from your sales representative from entering your store to finally deciding on a suite.Melvyn, Lynn and the manager were very proffesional in their duties(Doncaster). Look forward to the delivery with the same service.

Graham Harrison

14th August

just ordered a corner sofa from metrocentre branch, the salesman paul was very helpful and patient.Getting delivered in two weeks,our choice could of been 72hrs. Best showroom we have visited.

christine wilkinson

13th August

we would like to give excellent feedback to the behalf of mark devaney. who gave us exceptionional custmer advice on the sofa. also was so kinnd to let us oin lastminute before closing. he also made us feel very welcome and we felt comftable in store with mark. Mark knew exactly which sofa range to take us to. we would like to thank mark for all his help. now we cant wait to receive our fabulous SOFA!!

Leah Jemson

13th August

We have recently just ordered our new sofa from the CSL branch in Chester. Staff were very helpful and friendly, especially Bob our salesman. Very informative without being pushy and answered our many many questions! Thanks again.

Lorraine Denton

13th August

Chris the sales person very attentative, We would like to thank "CHRIS" for the help she gave. Also the Drivers were Exelent

Mr Sommerville

13th August

visited the doncaster site and was unsure on which sofa to purchase with the friendly assistance and service from Melvyn Hammond we purchased a mezzatorre chaise sofa.just waiting in antisipation for delivery, customer service was second to none.

Gaz Watters

13th August

we would like to say how well we were treated while visiting your warrington store sales consultant milena wojcik was so kind and polite and could not have done more to help us she is acredit to your store thanks.

janet leigh

12th August

we had an idea on what we wanted as we had seen it on the internet.we went to the middlebrook store to see if it was as comfortable as it looked,and it was.ibbi was very helpful and wasnt pushy like some salesman in other stores,the staff were very friendly.were very happy and look forward to the suite arriving x

joanne reynolds

12th August

Bob at the Chester (Sealand Road) was very helpful, no rush and gave us all the time we needed, helped with confusion on product and advice on items needed

Rob White

12th August

We were attended to in your Rotherham store by John Dibb. He was very knowledgable, extremely pleasant and helpful(he also makes a good cup of tea).

vincent jepson

12th August

Just wanted to thank Steve Smith from the Nottingham branch for the excellent customer service we recieved recently. After a shockingly poor experience with DFS who weren't very interested in helping us, Steve was more than happy to help accommodate our needs. Looking forward to the delivery! Thanks so much!

Kaj Bansal

12th August

Dear Sirs Just thought I would drop you a line giving feedback regarding our recent visit to your store in Crewe, Cheshire. After looking around for some time and visiting many retail outlets for a new 3 piece suite I would like to praise the staff at your Crewe Store especially Asif who has excellent sales/customer service skills. He didnt push for our business but gave us all the information we needed in order to make an informed decision for ourselves. He has a good knowledge of the products both styles and fabrics/leathers. We even took some of the hints on what to look for he gave us regarding styles and materials and went and viewed other outlets and still came back and ordered from yourselves. His colleagues, Roxanne, I think and Kim were also very helpful and friendly you should be proud of the staff in that particular store. Obviously we have yet to take delivery of the suite and therefore will reserve judgement on your after sales service but upto now, your service is worth praising, hopefully you wont let your 'Front Line' staff down. well done. Annette Higgins

Annette Higgins

12th August

This is just to inform you that excellent service was provided by both your Nottingham store sales consultant Nick and the delivery team of Dave and Steve concerning the order of Mr S Bojko's Warwick 3Str 2 action F8 Aztec E830-16 Terracota sofa. My father is very pleased with his purchase.

Kath Skrypec

12th August

having recieved my red leather settee i had to comment; fantastic delivery every care is taken and everything is checked throughly after all the packaging is removed, very impressed and would recomend.

angela lund

11th August

Delivered fast, friendly and efficiently by Neil U and Brian H. Very good service

Louise Burnham

11th August

Ash R at the CSL Nottingham was very helpful and helped my family and I to choose the right sofa in my house. Will recommend this service to any of my friends who are planning to buy sofa in the future

Mogan Sreetharanathan

11th August

Have purchsed items twice in the last 2 months from your Chester store.Very impressed with the professionalism of the sales staff - special thanks to Asif and Michaela and also Michelle in admin.Would highly recommend this store and like the room sets which are painted and arranged by the staff.It's great to see this level of empowerment in a sales environment.Well done!

Julie Higham

11th August

Hi, I'd like to thank the great team at the Trafford park branch for their assistance and efficiency in purchasing a sofa recently. Not only did i get great advice but they were very understanding and delivered a loan sofa the next day on special request :) thanks guys looking forward to the sofa and lots more furniture to come Sweta Rai Salford Quays

sweta rai

10th August

had a problem getting started with tracking my order,so called speke retail branch and spoke to kev who was absolutely fantastic, he got me up and running, thank you so much for your time and patience.

toni campbell

10th August

me and partner have recenly bought a house and have a lot of problems with dfs... we decided to have a look in csl and the differnece in customer service was amazing. we was helped and served by a lady janet thompson in the middlebrook bolton store... it makes it so much easier when you have a realy helpful assistant which wants to help you and not just rip you off!! janet was amazing helping us in choosing the right sofa but also a dinning table and other furniture.. to all the staff a big thankyou for being so friedly and for staying open after closing to help us!! i definetley recommend this branch!!

dave griffiths

10th August

Thank you for the very pleasing service so far. Norman in the Chester Sealand Branch was very helpful and Debbie at the end of a phone couldn't have been more helpful with her cheerful disposition! I like the online help and was thrilled to get the text telling me the suite was ready to be delivered. The little extras make it a much better service. Thank you. I look forward to receiving my suite on September 1st.

Julie Salazar

9th August

We didn't have a clear idea of what we wanted but Damon at the Horwich (Middlebrook) Branch helped us to decide. Excellent customer service, lots of useful information and helpful advice.A+

Chrissie Oldham

9th August

Very pleased with my new sofa, extremely comfy and a high quality finish. Many thanks for the helpful and friendly service from Kenny Heaton at the Stockport store. Cheers.

Paul Kearslake

9th August

Terry's gave us a great service. Showed us exactly what we were looking for and very afordable. Would recommend buying for CSL again

gary coundon

8th August

after looking for ages for a 3 seater red leather setee that didnt take months to arrive!! we were delighted with the service we recieved from wayne at doncaster branch, he had exactly what we wanted at the right price and its going to be lelivered in 3 days! yes 3 days. and i have to say its the best showroom we have visited with everything as you would like to see it and nicely spaced out 10 out of 10 for wayne and his staff,

angela lund

8th August

A big thankyou to robert at csl white city manchester, I knew what i wanted straight away but he wanted my partner and i to browse the showroom and take all the time we wanted even though the store was due to shut in about an hour,,even offering us tea or coffee,,,number 1 choice won haha, thanks again

shaun taylor

8th August

excellent sales man martin from warrington

paul timmins

8th August

I am writing to say how helpful and kind Danny Clegg one of the sales staff at your Leeds store was when we were looking for our new sofa. He was not pushy and was very knowledgeable about the leather and make up of the products. We do not like sales staff that follow you around the store , he left us to look at our leasure and said if I can be of any help in any way just let me know .

Karen Evans

8th August

We have just purchased a canterbury suite from your chester branch,our sales person was Jan, who we found to be very helpful,informative of our purchase and of aftercare and of products available to us,Jan made a major purchase for our home easier by giving us the time to make an important choice without feeling pressured.We would recommend a visit to your chester store, and to Jan, to our friends,please would you pass on our comments to your chester store manager, many thanks.Gill and Mike Oakley

Mike Oakley

8th August

I would like to express my thanks for the wonderful service we recieved when purchasing our new sofa from your Blackburn store. The sales assistant, Allan Humes was extremely professional and courteous, allowing us time to make our decision without pressuring, yet on hand to offer advice. He was a credit to your company

Alison Blackburn

8th August

We were dreading sofa shopping, and being hassled into buying something we didn't really want however the service provided from Andy Bell at the Gateshead Metrocentre branch was very good, and we came away with something we really wanted. We are looking forward to its arrival and are grateful for the advice.

Robert Stobbart

7th August

A big thank you Paul Griffin in the Rotherham store for his advice and friendly nature when helping us to find our dream sofa. He listened to all our needs and managed to match us to the sofa we wanted. finally found a salesman who didn't act pushy, just helpful and friendly. Looking forward to our sofa delivery!!

Amy Gibbons

7th August

Me & my husband have been shopping around for a two & three seater we came to your shop & we was looked after very well by Mo maroof we did purchase the three & two seater you,ve got a good sales man there he knows what the customers wants & he knows how to talk to the customers thank you very much mr & mrs gabbidon

Mrs Debbie Gabbidon

7th August

me and my husband bought a sofa and we would just like to thank richard at the doncaster branch for all his help and advice he was really helpful

rachel gospel

7th August

Our Sales Consultant Peter Grant was very knowledgable and took the time to explain in detail about the different leathers, the electric and mechanical devices and the five year guarantee. Once we had chosen he told us how to care for our suite and all in all the experience was a very good one, which we'll be sharing with our friends and colleagues.

Alison Broadley

7th August

we bought 2 leather sofas from CSL 12 months ago had recieved excellent service from Chris at the leeds store. we returned to the store again earlier this year to buy furniture for our sunroom and again Chris looked after us. They mover sofas around in the showroom so we could mix and match. If you want quality, service and excellent prices then CSL is the place to visit. Well done Leeds store

Simon Deighton

7th August

We bought a two seater and three seater sofa from the very spacious CSL shop in Leeds(near Ikea).The sales assistant Ash was excellent. He was very friendly and did not make us feel as though we were under any pressure to buy. The sofas arrived two weeks earlier than we originally thought which was great and the delivery men where efficient and also very friendly making sure that the sofas were in perfect condition before they left. We would definitely go back to CSL in the future.

Carol and Chris Green

7th August

we bought a sofa last wednesday from the blackpool store, we were looked after by carl wade,we already knew waht we wanted and we wasnt discouraged from this, there was no hard sale, it was a very comfortable sale and nicely relaxed, (he may not have thought so, lol)we ere there for a long while and looked after by all the csl team. now just looking forward to havng my nice new sofa.x

chantelle snarr

6th August

We have just purchased our new sofas from Blackpool. The sales assistant was excellent - informative, polite and knew what we were looking for after our 'brief' description of our needs! We were introduced to the sofas we eventually bought and immediatley knew they were right for us - thank you Allan Humes - a big job made very easy by him.

Stuart Ibbotson

6th August

We have just ordered our new suite from the Blackburn store. The salesman, Lee Goodwin, was extremely helpful; even moving suites around the store to make it easier to make comparisons. My wife in particular, had trouble making a choice, but Lee was very patient and extremely helpful in explaining all our options and answering our questions. We are now confident in our choice and eagerly await delivery.

Josef and Dorothy Hansekowitsch

6th August

We would like to thank Baz Kerr for his help and advice during our first visit to CSL in Birstall.The service we received instore was excellent.Good salesman new all about the product.Our 2 x 2 seaters arrived today delivery men also brilliant. Many thanks to CSl

KAREN CHILES

6th August

We would like to thank Claire at your Oldham Store for all the help and advice she gave to us when choosing a new suite.The service she gave to us was excellent.We would also like to thank the delivery men Daz and Mike who provided a very friendly and professional service.They were both excellent and we will recommend C.S.L. to our friends and family.

Norman Harrison

6th August

Good Morning, I wanted to email you to commend the two delivery drivers who have just delivered and assembled my sofa and cuddle chair. Gary and Andy initially called to advise they were on their way, once here they introduced themselves by name, explained exactly what would happen with the delivery and then were quick and efficient in assembling the sofa and chair. They were respectful towards my home, ensuring they were careful in the delivery and ensuring that the furniture was transported into the house with no damage, scratches or scrapes. Finally they covered care instructions for the products one fully assembled. I appreciate that perhaps this is all part of their training, and company policy, but their positive, polite and friendly manner put me immediately at ease and it is this in addition to all of the above that I am most thankful for. I cannot fault the service that they supplied, and think that they are an asset to your company. Thanks to their excellent service I would happily recommend your company and its products to friends and family. I am not sure whether you have any sort or reward scheme for staff members who customers believe have given an excellent service. If you have I would highly recommend both Gary and Andy for this scheme. If you do not have any reward scheme, I would appreciate it if my thanks and positive comments could be passed on to their manager? Many thanks Janine Christie

Janine Christie

6th August

Ref sale 1240336 Hi I recently bought a sofa from your Oldham store. I wandered in on a bad day in my personal life having separated from my wife. Ash served me and couldn't be more helpful - I bought a sofa, footstool and chair - I thuoght I wanted a corner sofa and could have easily gone out empty handed. Ash was friendly, efficeint, polite and went above and beyond and definitely sold to me - in a good way - by educating me on choice. I am now extremely happy with my purchase and will recommend CSL and Ash to anynoe I know who needs a sofa. On top of that the sofa is the comfiest I have sat on and your delivery guys - apologies cant remeber their names think Paul ws one of them were also excellent. Thanks for employing Ash and for selling great sofas. Ian Taylor.

Ian Taylor

5th August

We would like to thank John Fowler for his help and advice during our visit to the Giltbrook store.His patience with us and our tired grandson and help with our purchase went without a problem.Thanks to all at CSL. Looking forward to our delvery.

STEPHEN ALLEN

5th August

My wife & I just bought a chair at Gateshead Metrocentre, and had great service from one of the Pauls (the good looking one apparently)- well done. PS folks, don't forget the new Dylan bootleg series out in October...47 acoustic demos!!

Mike Kirkup

5th August

Hello, my wife and I would like to pass on our appreciation and thanks to all concerned at CSL in dealing with the structural damage to our leather suite. From our vist to your showroom at Speke, Liverpool on 26 July 2010 to report the damage we have received excellent and prompt attention. Shortly after the visit we were telephoned by Aleyha and an appoint was made for an inspection/assessment of the suite at which time as at your store we were advised precisely what would happen.Your representative,Patrick called on the 3 August and was throughout his visit courteuos, professional and kept us informed every step of the way; leaading to an effective repair by Patrick, to our complete satisfaction.Once again thank you to all concerned. Regards Brian & Sue Clarke

Brian and Sue Clarke

5th August

I was dreading the thought of going sofa shopping after buying my first house, there is nothing worse than pushy sales people. However going to CSL was different, the sales lady Michelle Saunders was fantastic. No pushy sales spiel, brought us coffee and left us to browse at our own leasure. Extremely helpful and gave some really good advise. I am one very happy customer and can't wait to recieve my sofa :)

Emma Standing

5th August

I visited the Birstall store today and ordered a leather 3 seater with matching foot stool. The service I received in store was excellent, both from store manager, Anthony and his sales team member, Mo. I was not hassled to purchase or approached until I was ready to chat about my requirements, at which point Anthony was very polite and friendly. Mo went through the rest of the process with me and handed me over to the admin team quickly where I was able to complete my order. I have been looking for furniture for a few months now and I am very happy that I chose CSL over other companies. The store was in superb condition and I would certainly recommend to others. Can't wait for it to arrive!

H Swift

4th August

Stockport staff excellent, very friendly and knowledgable. Sofa delivered just 3 days later by Neil and Brian who took so much care. They are a credit to the company.

Debbie Durr

4th August

We visited the Doncaster branch of CSL this week looking for a suite. We were initially impressed by the spacious and well set out showroom.After we had been browsing for a few minutes we were greeted by Martin. We were extremely impressed by the excellent service that he gave us. At no time did we feel under pressure to buy and he went out of his way to ensure that we got the colour that we were looking for.We came away having bought a seven piece suite after having been referred to Lynn to complete the transaction. Again Lynn was very professional and friendly and explained things very coherently. You are to be congratulated on your choice of staff. We had a wonderful shopping experience and know where to go if we need more furniture.

Norman Thomas

4th August

I purchased a sofa on 1/8/10 from the Stocport branch(lancashire hill)and i just wanted to say that youre representative Brian was extremely helpfull and polite.I would recommend CSL to my friends. Thankyou.

stephen williams

4th August

just been to leeds store an bought our sofa vicki sales assistant was excellent explained all about the care of our sofa and our extended warranty which is excellent value for money no pusheyness answered all concerns honestly would recomend to anyone buyihg new sofa. thanks vicki.

vicki paul gibson

3rd August

i would just like to say how pleased i was with your delivery service your staff were both couteous and very professional

william staples

3rd August

We were served by Bob Owens who was very polite and helpful without being too pushy and in your face as a lot of sales people are. He knew about all products available and recommended various colours/options. Very helpful. Please pass our thanks to Bob!

Angharad Jones

3rd August

Both my wife and I wish it be known that the service which Daz and Mike made was first class, both in the way of fitting and explaining the New Quebec to us. First Class service.Also K.Ahmed at the Crewe branch for the advice given Mr N Green Mrs A Green 3.08.10. Ref 1232745/1

Neville Green

3rd August

We would just like to say a big Thank You to Neil and Brian for delivering our sofa and two chairs, they took great care and were most helpful and courteous. We would have no hesitation in recommending the Bolton Middlebrook store as the service has been excellent.

Pamela and Derek Walsh

3rd August

At your Metro Centre store Salesmen Paul the younger and Terry were both extremely pleasant and helpful with no pressure at all. They explained everything. Your delivery and setting up of the three piece suite was first class

John Baty

3rd August

My husband and I bought our sofa on Sunday from the Chester store. We had been in before and found the sales approach very refreshing!! Our sales person was Ben and he gave us all the information we needed, without pushing the sale. We had been round lots of sofa places and CSL was the only one we were not badgered to buy. Excellent service, a really pleasant experience, Ben is a credit to the store!!!

Colette Beever

2nd August

We ordered a leather suite at the Rotherham Store today and would like say that we were highly delighted with the expert advice from Chris Hulse, the sales person who looked after us. He was very informative, pleasant and helpful and we were not made to feel under any pressure to make a decision. We did, however, return the same day to place our order! We would highly recommend anyone to visit the Rotherham store as we were made very welcome.

Julie Nicholson

2nd August

You delivered our suite on Thursday 29th July in the morning. Will you pass our thanks on to the two delivery men that brought our suite. The service they gave was excellant, and being able to keep in touch by computer is a great idea. Thanks again. Maureen.

Maureen Craine

2nd August

we have just perchased the perfect sofa for our family not only does it match our decore but even our 2 teengers like it ther's a first all of us agreeing and done with the guidance of one of your staff Michelle at your Blackburn branch the lads who delivered it were great too and it came on the day chosen.Thank you.

michele tither

2nd August

Great service so far. Good customer care, no unecessary chit chat. Earlier due date than expected. Would recommend.

F Rogers

2nd August

We are so pleased with our suite even though it did actually take the 14weeks to come, it was worth waiting for. Soooo comfy! The sales consultant at the Oldham Elk Mill site (Jeff Leader) couldnt have been more helpful,even the delivery guys from Wigan were consciencious in giving good care advice. I would definately recommend CSL.

Sharon Love

2nd August

Visited Metrocentre Store on 1st August. Looked after by Terry and Susie. Both very friendly and helpful without being pushy. Was given professional advice to enable choice of sofa to be made. Will certainly recommend store and staff to friends and family.

Colin Horncastle

1st August

We recently ordered a number of items from your Southport store and were impressed by yet sales person who dealt with us. His name is Allan Lloyd, was very professional and took his time explaining everything and advising us on the verious options and merits of them.

Andrew Mc Queen

1st August

excellent service received by allan hulmes on sunday 1st august 2010 at blackpool store. explained delivery process all after care and was attentive to detail, not pushy or arrogant, would employ myself.

elisabeth mccreedy

1st August

We have just come back from the Stockport store where we have been served by Barry Farnworth, what an asset he is to your store, 1st class service would recommend to anyone.

Paul and Julie Longden

1st August

Spent a good time mulling over our requirements in the Oldham store,would like to thank Ashley Milnes for his assistance and humour. Rick & Lorraine.

Richard Bogun

1st August

Martin was a pleasure to buy from. He was very professional,courteous and polite:a possible traumatic event made simple and easy.CSL are a breath of fresh air in a demading retail world - thank you for creating a professional, friendly environment - the staff were all very helpful. Once again, thank you.

Steve Burton

31st July

I have found the EXACT sofa I have been searching for for ages, online at CSL. However I am gutted that I can't buy it as I live too far away from a store. Please let me know when you are moving further north!!

Laura Jackson

31st July

Bought two settees from your Chester branch. Would just like to say we were very well looked after by Brad, he's a credit to your company. Jan was also very pleasant and helpful.

Sue Bick

31st July

Hiya. I have logged in to check the delivery status of my nanans sofa. We went with her to the Great North Road store at Doncaster and we were served by Martin Pratt who served my nan with the respect she deserved. We primarily went with her to ensure no one tried to "rip her off" and this we found to be the unfortunate case at SCS who deliberately tried to sell her something that was both un-needed and consequently incredibly expensive. We walked into the store and we were immediately greeted warmly by Martin. Within 2 minutes I explained what my nanan needed and a sofa was matched almost immediately to her needs and requirements without anything more being added to the cost. My nanan like i said was treated with the decency, honour and respect she deserved and thanks to Martn she walked away very happy with the sofa she needed and liked. Thank god we didnt buy with SCS and thank god we went across the road to CSL. Amazing value, amazing service and its nice to see not everyone is prepared to rip off their customers and fill their heads with crap in order to make a commission. Martin, on behalf of my grandmother... Many thanks. Mark Fisher

Alma Hull

30th July

On a recent visit to the Blackpool store we were dealt with by Allan Humes who dealt with us in a professional and efficient manner, explaining everything about the process so it was easily understood.

ian grundy

30th July

we bought are sofa from the oldham store . We were impressed by the superb showroom ,which outshinned a nearby sofa retailer. We felt at ease and given excellent customer care by David Careford who helped us to choose a sofa

cynthia speak

30th July

We just like to say a big thank you to the two delivery men that delivered our sofa into our three storey town house. They went above and beyond what they were expected to do to help us get it onto the second floor. Thank you Neil and Brian.

Sam and Rob Holt

30th July

Would like to say how great your delivery drivers Mike and Daz were. They took great care not to damage anything and gave me great care advice. Also the sofa is absolutely gorgeous. Michelle ref 1228598

Michelle Wilson

30th July

Just to say thank you so much to Chris at the Parkgate, Rotherham Store. Your advice was very helpful and enjoyed the shopping experience. The process in ordering our Canterbury suite over the phone was very quick and straightforward. Can't wait to receive our suite as it looked brilliant in store. We would definately recommend you and your store to our family and friends.

Jacqueline Cockerill

30th July

I would just like to say a BIG THANK YOU to Wayne (aka Lawrence Llewelyn Bowen!!!) and Glynn (aka Super Nanny!!!) who delivered our sofa on tue 27th July. Not only did they do a fantastic job fetching and assembling the sofa, they were also two great blokes and great representatives to the company. When the sofa was delivered I had to make a phone call and speak to CSL customer services... I also have a 8 month old baby boy who is teething!!! so an extra Thank You to Glynn for providing great entertainment for Ace in my few minutes of need, and also an extra Thank You to Wayne for providing great style tips on finishing off my room now my sofa has arrived!!! From visiting the Parkgate Rotherham store and choosing our sofa with the help of our sales consultant, John Dibb to having it delivered it was a totally stress free and enjoyable experience. THANK YOU again to everyone!!! P.S sorry about the terrible coffee Wayne!!!

Amy Wood

30th July

hi,visited your metro center store(gateshead)on 2 occasions looked after by terry who was most helpful without sitting on your shoulder,great chap,bought the products,well pleased. my thanks to Terry. jim bassett

jim bassett

30th July

we visited leeds branch,no pushy sales people,left to browse at ya own leisure,offered good advice.very good quality sofas than others we had seen.bought the blake 2x2 seater sofas from hab,great bloke and not pushy in anyway.highly recomended.thankyou

rachel dawson

29th July

Visited your Doncaster store today for the second time.Melvyn Hammond looked after us both times.We ordered 4 pieces of Blake in Aubergine.We had the most happy time in the store.There was no pressure and we were able to take our time in deciding what we wanted.We have visted other stores and it has been a disaster.Salesmen have followed us round and annoyed us.Thank God for CSL and Melvyn Hammond for your help.

Reginald Edwards

29th July

Puchased our Sofa at CSL Warrington yesterday, all the staff were very polite and friendly. Speacial shout out to Eddie who was a great help and made the experience quite enjoyable, Thanks! Thanks to Emily for the prompt call this morning as well!

Paul Knight

29th July

Purchased our sofas from the Nottingham store a couple of days ago.Sales consultant Faiz Rasool provided a fantastic customer service along with the quality sofas available on offer

Aslam Loonat

29th July

Had problem with sofa, not caused by CSL. Phone contact to arrange repair very helpfull and repair by Bill FIRST CLASS.

Dave Lawrenson

29th July

Just a quick thanks to Allan Humes at the Blackpool store, good advice, not pushy at all, sold himself well and the sofa was bought there and not online for that reason, example on how to be a good representative of the company, thanks again!

James Fontalba

28th July

Visited the Nottingham store on the 24th and 25th July and was dealt with by Steve Smith. The whole experience was friendly and professional. Steve put us under no pressure, he was happy to answer questions and provided lot’s of information and advice. All the staff I dealt with through the buying and delivery process are a credit to CSL. As promised, the sofa and footstool were delivered within 72 hours. I would strongly recommend CSL if your looking for a sofa and a quality buying experience.

Cliff Jones

28th July

FAO Peter Grant, Rotherham Parkgate Store, Thank you for helping us to choose our new sofa. You were so good and went through everything with us with lots of care working our measurements out, may i add what a lovely tea and coffee maker you are too it made our visit to the store very nice a pleasure to come in the store thank you , we hope our new sofa doesn't take two long to arrive and thank you once again. We would highly recommend you to our friends. regards, Lynne and Barry

Lynne and Barry Buncall

28th July

damian was on time smartly dressed showed his id and made sure i was happy with the work he did before he left good service from him and your company will be telling my friends to buy there sofas from csl cos there service was amazing

robert parran

28th July

My comments are about Brad and Janice in the Chester store - they were a great double act. Lots of speed, efficiency and knowledge from Brad, and Janice was brilliant when I needed help with colours and a second opinion. I bought a sofa and great "cuddle" seat. Thanks!!

Janice Moffett

28th July

hi there me and the wife called into your branch in doncaster, and i must say the sales team where fantastic and helped us in every way possible in choosing and budgeting for our new sofa.If you intend to buy a new sofa and live in doncaster this is the place to go,i must also say a big thank you to martin one of the sales people who looked after us.So if you need a new sofa forget DFS go to CSL ask for martin and you wont go wrong,and if you ask nicely he makes a nice cup of cofee

jozsef majkut

28th July

visited the rotherham branch this weekend to order our new suite and were looked after by a salesman called Chris Hulse. He was extremely helpful and answered any questions we had and worked out all the finance side for us as well as not only giving us the best service possible but was efficient and a pleasure to be served by. He gave us information we needed to know including on how to care for our new suite. There was no messing about and we would definately recommend csl to a friend.

kara simpkin

28th July

Thankyou so much for the wonderful service at your Crewe branch. Mark Devaney, your sales advisor, was very welcoming, helpful, informative and polite and we are 110% pleased with our purchase from him. We cant wait for our new sofas to arrive and wait in anticipation!! Many Thanks!!

Matthew Powell

27th July

We didn't really want to buy a suite that day Having just spent on new bedroom furniture We were greeted by John Fowler who presented himself and gave us quick outline of the store and he woul be available if we need ed him. Needless to say he caught us trying out a Bergamo suite ! well the prooof as they say, is in the pudding. Here we are congratulating him on a success sale and we are the proud owners of a new suite of settees.

Kathleen Stirland

27th July

would like to thank Pete at rotherham store for being incredably helpful, polite and informative, fantastic customer service, we apprieciate it.

patrick garrity

27th July

Me and my partner was greeted at there doncaster store with a polite hello and wasnt followed around the store like in other shops, what we thought was a quick and easy purchase actually lasted an hour when we realised but thanks to the relaxing environment Martin made us feel very comfortable and even better when he knew our new postcode before we did tank you very much for excellent service

david evans

27th July

very impressed with the service provided , professional , helpfull from payment through to delivery , what more do you need .

THOMAS CROSS

27th July

I purchased 2 x 3 seater sofas from the Parkgate, Rotherham store on Saturday. Richard, who I believe has just started working there, was very friendly and helpful. He answered all our questions and when he wasn't sure he sought advice. I rang the next day to make a couple of changes to the order. I found that Richard and his manager were very helpful and accommodating. The changes were done in a few minutes. I cannot praise Richard, his manager and the company in general enough. The whole experience was very easy and pleasureable. Thank you I will comment again when the items are delivered.

Christine Walton

27th July

we ave been waiting 15weeks 4 our sofa was told it was that long but they do come early , my son went and bought one last week and he add it deliverd in 72 hours i realy hope my suite will be worth the wait x

jayne spencer

27th July

The level of customer service I received was outstanding. A big 'thank you' in particular to 'Debbie' & 'John' who were committed to helping me resolve my issue with my bank, despite the fact that it wasn't their responsibility to do so. I felt totally reassured that they would do anything they could to make the purchase & delivery of my furniture as easy as possible. Debbie & John are a credit to CSL & a shining example to Customer Service Staff everywhere! Thank you so much guys :-)

Rachel Spriggs

27th July

Me and my partner had trawled all the sofa companies on the Middlebrook retail park and the pushy salesmen and women who accosted you as you entered the door but then we visited CSL and there was Abraham (Ibby), ever so helpful and willing to help without being oppressive. A chatty guy with a great sense of humour. Thanks for making the whole experience hassle free.

Janine Armfield

26th July

Called into CSL store in Speke Retail Park to report structural defect in a leather settee still under warrenty. Dealt with courteously and efficiently with Customer Services. Later that day contacted by Aleyha who explained again how the issue would be dealt with and arranged for a mutually agreable date/time for assessor/surveyor to visit and inspect the settee. Do not yet know what the outcome will be but feel it appropriate that my wife and I should express how impressed we are by how we have been dealt with so far on this matter and the attention given to us by the staff involved.Many thanks.

Brian Clarke

26th July

FAO Faiz Rasool, Just wanted to say thanks for your help in choosing/selecting our new sofa's. You and your team were very helpful, friendly, and knowledgeable. Thanks again! All the best Regards

Jonathan Stainsby

26th July

My husband and I have visted your Chester store on several occasions and Brad Kelly was extremely helpful and courteous to us proving an excellent service advising us on your products, helping us with measurements and producing several different options to meet our criteria. His approach was hassle free but friendly and I would certainly recommend CSL to friends and family because of his service.

Claire McKelvey

26th July

My wife and myself visited your store in Gateshead in April this year we were looked after by salesman Paul Thompson, there was no hard sell just good advice and all our questions answered, we visited other local stores in the area for a comparison and no one came close to the customer service in your store. We duly placed our order, Paul continued his good service over the phone when we had to ammend our order and again was very helpfull. Our new sofa, chairs and foot stool was delivered in July as planned by Tim & Mike, they were very profesional both well dressed in CSL uniform, they both introdued themselves which was nice and promptly put on overshoes before they entered the house, again a breath of fresh air compared to other delivery men we have had recently.The sofa etc was placed where we wanted it and then, we were showed what to do regarding looking after our new furniture. We are delighted with our new sofa etc and very pleased with the service from ALL you staff I would recomend to anyone. Many thanks. We will hopefully deal with you again.Best Regards Grant & Angela

Grant and Angela Hollis

26th July

Myself and my partner visted the Nottingham store on Sunday and were extremely impressed with service. We were dealt with by Steve Smith who was both helpful and very knowledgeable. There was no hard sell unlike some other sofa shops we had previously visited. We would definitely recommend CSL to a friend

Tim Lawson

26th July

went into the Doncaster branch with ordering a 2 piece sofa in mind after leaving a number of other local sofa companies disappointed. Was assisted by a salesman called jamie who was extremely helpful and had a great in depth knowledge of the products he was selling making the decision easy to make, so great we left with a gorgeous coffee table and 2 spectacular canvas pictures for the new house, 'hat of to you' Jamie. Following the initial experience on the shop floor, the aftercare, delivery arrangments and general ins and outs of the order were handed to the administrator at the branch Lynn, the customer care with Lynn was exceptional, finalising all the last loose ends to the purchase. A big thankyou to all the staff at Doncaster, definitley recommend visting the branch if your looking to purchase furniture in the area with friendly staff and honest advice.

Robert Brown

26th July

Just like to say big thankyou to staff at Rotherham store for their excellent service, from Chris ordering my suite to Becky doing all paperwork and Manager Paul for sorting out an early delivery. Would recommend this store to everyone.

Caroline Webster

26th July

Dear Sir / Madam, my wife and i recently visited your Leeds store (junc.27)and were advised by your salesperson Sharleen Burrows.We revisited the store again yesterday and as soon as Sharleen saw us she remembered us and the sofa we were interested in which we purchased. The resaon for this e mail is to bring to your attention the Sharleen Burrows. While Sharleeen was dealing with us nothing was too much trouble for her,she took her time to advise us about the different products,leathers etc.and did not rush us into making any decisions ,she even made us a coffee while we were considering our options.In all she made us feel valuable as customers Sharleen is a credit to your company and I would like you to pass on our thanks to her again. Could this email be brought to the attention of her store manager. thank you, steve simms.

Steve and Mandi Simms

26th July

Hi, Been to the Stockport store it was a pleasure to shop there no pressure just very helpful friendly staff,a credit to C.S.L . Will definately go back again & will recommened to anyone.

Douglas Wright

26th July

I would just like to say that myself and my husband went to your Southport branch today and we purchased a 2 and 3 seat Brisbane sofa. The gentleman who looked after us, Jason, was extremely helpful and really looked after us - we were quite late getting to the store and we kept him until well after 5! Jason gave excellent advice on how to care for our suite and made the process of making such an important purchase much easier. Thanks Jason!

Hayley Nothard

25th July

Visited Rotherham Store for first time yesterday. Richard who was on his second day introduced himself and provided us with discreet professional old fashioned service. Well done and thanks.

margaret lamb

25th July

My wife and I purchased a Maxim corner sofa from your Gateshead store today. After wasting more than 2 hours in dfs we came to csl. We were greeted by one of your salesmen Paul Anthony, he listened to our requirements and showed us around your extensive range of top quality sofas which were superiour quality to the previous stores we had visited. We were offered drinks as we browsed the store, We were really set at ease. Paul was so much help and wasn't pushy in anyway, in fact we found all the staff so friendly and helpful. I'm sure that the sofa will be as good as the service we enjoyed today and will give us years of enjoyment too. We shall be telling friends and family how good csl is and we will make csl our first stop in the future. Thankyou.

Cliff Howlett

25th July

We visited CSL after visiting another well known sofa retailer. What a big difference! We were left to look at all sofas without being "Pestered" by salespeople. Michelle and Keith at the Blackburn branch were most helpful when we finally decided which sofa we really wanted. It was so refreshing to be left to make our own choices as opposed to pushy "penguins" trying to convince you that any sofa is right for you. Thank you Michelle and Keith.We know that we have made the right choice.

Brian and Joyce Copestick

25th July

on entering CSL in Blackpool we was politley welcomed by a chap called Allan. Allan was very helpfull, after we explained that we wanted a corner unit Allan showed us what was in store giving constructive advice as we chatted. he interacted very politly with us and the children and was very patient as we did wonder around the store quite a lot. after deciding what we wanted Allan explained in detail the different ways to pay and all about the care protection. made to feel welcome at all times and left very satisfied with the service as we usually are with the Blackpool CSL staff.

david clarke

25th July

Ordered our sofas last weekend from newcastle store. The sales man called Paul was totaly excellent really helpful and not pushy at all. The sofas came within 72 hours and look totaly great. The two delievery men who came were really helpful and polite. The CSL experiance was excellent and I will be recommending it to others!! A refreshing change to other sofa companies

liam booth

25th July

we went to warrington to purchse a corner unit on fri 23/7/10 and would like to give a great big thank you to eddie, who made us feel really welcome.In fact all your staff there were really friendly and made our experience of visiting your store a pleasure.eddie was very informative and helpful and did not make us feel under pressure to purchase.Than you once again and we look forward to delivery of our unit.

allan yates

24th July

We bought our suite from Faiz who was great as he didn't push us but gave us lots of information and really believed in the Company. He is an assett and we hope our suite is as good as his service

Brenda Willison

24th July

Just came home after visiting CSL (Ikea retail park) Giltbrook Nottingham. Was served by a very well informed and pleasant guy ( Ash Rana ). Ash was well informed friendly and did not pressure sell. We bought a corner unit which will be delivered soon, we are more then happy with the purchase. Well done Ash & staff, and well done CSL

sue jon Smedley

24th July

I recently bought a sofa from the blackpool store and was very impressed with the helpful assistant Carl, who had a lot of patience with me and taylored my every need. I would also like to thank the delivery men for there thoughtful (over shoes) and friendliness

shirley foster

24th July

Its not often i feel the need to write about a shopping experience but after visiting and purchasing a 3 piece suite fron CSL Eastwood (near Nottingham) i would like to thank the staff at this branch. It was apleasuer to shop there no high pressure but always willing to answer questions and leave us to look round Nigel Soult the salesman couldnt have been more helpful. When we purchased the suite he explained everything in detail . All the staff were obliging and freindly If you dont like pushy salespersons but like to be advised CSL is the place for you any one looking for furnature make this your first port of call, you probably wont need a second one. Thanks again

Michael Webster

24th July

i visited the site in doncaster. i was seen buy matin pratt who was very help full and freindly and very down to earth i didnt feel presherd into buying. he told me to have a look round and come back if i see anything i like. fell in love with a corner sofa i went to see martin we sat down on the sofa and we went through wat id get for my money and with in 20mins i got my self a new sofa and told me it would be here with in 72hours witch i was inpressed now carent wait for it to come.i recommend csl to everyone many thanks to martin and lynn

jason fletcher

24th July

I was in the gateshead store today with my husband and 3 children (hungry children too). We were dealt with by a lovely friendly lady called Suzie. She was very helpful, but we really liked the fact she left us to browse, but no pressure selling! Very rare these days! They had a problem with the credit computer systems, but quickly called us to tell us it was working again and we could go back to sign the forms :) We were even more delighted to find the sofa we chose Rimini corner suite would be delivered within just a few days! Bonus! So we would like to thank Suzie and the girls on the desk for all their help, and putting up with our twisting hungry children. Cant wait to receive our new sofa. Thank you

Caroline Palmer

24th July

have just been to the csl store in warrington to buy a new sofa and chair and found the salesman eddie extremely knowledgeable, helpful and polite throughout thanks.

irene doyle

24th July

Hello, I just wanted to congratulate CSL on amazing customer service! From the minute we walked into the store, (which is spectacular!) to dealing with Matt Kenny your sales person to the delivery of the suite has been just great! Matt was extremley helpful, knowledgable and not at all pushy or "aiming for a sale!" V proffesional and fab to deal with.You cant go wrong with employees like him!! Much credit to him! Whilst in the store my 4 year old daughter Olivia-Mae lost her favourite teddy and was devastated, we asked them to call if they found him so we could pick him up, not expecting too much. How wrong were we and a week later a phone message said teddy had been found and they would post him out to us! 1 very HAPPY Olivia-Mae and a very relieved mummy! Sure enough he arrived in the post 2 days later HAPPY DAYS!!!! The guys who delivered the sofa were super too, as we live in a small cul de sac they were very considerate of neighbours parking and parked the van at the entrance and carried it up to the house, they were friendly and smart and a credit to your team! And to top it off today I rang your CS team about the collection of our matching footstool (which Matt ordered especially for us in a different pattern than the one in store!) and spoke to a lovely lady called Debbie, who was efficient with a lovely telephone manner and had the answers straight away to my query! If only everyone I spoke to was like this! CONGRATULATIONS by the way Deb (again) on having a beautiful grandaughter, Abigail (snail!!) AWWWWW! I dont want to gush, BUT the whole experience of purchasing our suite has been 1st Class and I have recommended your services to family, friends and neighbours! HAPPY SALES!!!! A very happy lady with a beautiful suite in her conservatory!!!!!!! Diane

Diane Moran

23rd July

I visited the Gateshead store at the metro centre retail park. I was dealt with by Suzie, who was very down to earth, honest and friendly. Suzie made sure all of our expectations were met, and even arranged next day delivery for no extra charge. Massive thanks to Suzie who has made moving homes much easier!

Andrew Graham

23rd July

my first buying experience with csl,1st class,dave purvis was brilliant, very helpful,answered all our questions and best of all no pressure selling,(unusual isn't it).On buying experience wouldstrongly recommend.

brian undeldorf

23rd July

my husband and I have just purchased a sofa from the Metro Centre Retail Park store, we were helped by salesman Andy Bell who was extremely helpful.

lesley mcewen

22nd July

fantastic customer service from Gary at the metrocentre retail park store will highly recommend to family and friends

Nicola Fagan

22nd July

Thanks to Eddie at the Warrington branch for making the purchase of our new sofa so easy and pressure free. He didn't wander round the store after us, but was on hand to answer any questions. Much better service than a competitor close by that we visited where we felt we couldn't sit on any of the sofa's in fear of a sales person coming to stand over us again and again. Thanks Eddie.

Mrs Daniels

22nd July

Complaints are always passed back to retailers, but with the excellent levels of service I received, I owe it to write and express my gratefulness. I placed an order at Nottingham on 10th July and had a set of sofas delivered promptly on the 19th. CSL did exactly what they said they would. The sales advisor was friendly, understanding and helpful. The delivery team were on time, polite,treated my house like their own, and treated us with courtesy and professionalism. I cannot fault absolutely anything from start to finish. Definitely a recommendation for any prospective customer looking to buy....Thankyou!

Usama and Fatema

21st July

We visited the Warrington store and were very impressed with the advice and service provided by your store member Mark Devaney. We wanted a leather suite with chrome legs and the one we liked didn't have chrome legs on however having expressed our concernes to Mark he contacted the manufacturer and arranged for the legs to be swapped over. Thanks once again Mark for all of your help.

Kevin Birch

21st July

I was really impressed by the service provided by David at your store on the Ikea park at J26 of M1. We visited all the sofa stores at this retail park but returned to your store for the couches we finally bought. At the initial visit David had provided all the information needed to help us make the decision to return and buy the couches from CSL.

Elspeth Bradley

21st July

My partner and i visited the Gateshead store to view sofas, we eventually opted for one after a look around their extensive range. We were both really impressed with the customer service given to us by Paul and couldnt have asked for a better service, definately be recommending this branch to friends.

Carl Ross

21st July

very happy with the sales man (gary healy)who sold my husband and i our sofas. answered all our questions, and said all the right things to put our minds at rest. if everything else goes as smoothly we will be telling everyone to get sofas from csl. thank you. ;-)

tania waugh

21st July

Visited the Stockport branch last week, the salesman Andrew Brady couldn't have been more helpful his knowledge of the product;was impressive, we were made to feel very welcome. Placed order that day and since then have received updates on our order via emailregarding delivery,if the sofs and chairs are are as good as the service so far , we will be happy bunnies.

roy johnson

21st July

Mike Cleary (Southport shop)was great.Really helpful. Software issues prevented me reading e-mails from csl to confirm delivery (don't know whos fault). Would recommend highly. Good delivery service as well. Most importantly; the sofa's perfect.

Jon Whitley

21st July

We took delivery of the Quebec suite on Friday 16th July and I feel compelled to write to you. Your Staff throughout have been very very helpful, from ordering the suite at CSL Blackpool where the Salesman (Arif Bapu) was very friendly and helpful and your Customer Service Staff at your Head Office, where nothing has been a problem to them (Deborah Tombs and John McAleavy) even when we had to put the delivery back a week or so and also your delivery men (Andy Cahill and Rodger Sharples – Golborne), whom were very friendly. All in all very pleased with the service CSL have provided and we would definitely recommend you to our friends and family in the future. Thank you all once again.

Claire Gardner

21st July

FAO Samantha Greenwood I am writing with reference to the receipt of our new sofa. We would very much like to thank you for the service we have received since the unfortunate misunderstanding which occured when we initially purchased our sofa from yourselves. Whilst we were initially unhappy with the original sofa we received, your service following this has been excellent and we are extremely happy with the end result. You have turned what was initially an upsetting experience into a pleasurable one and we would not hesitate in recommending your company to our friends and associates. Thankyou for your patience and care in dealing with our purchase, it is very much appreciated and we look forward to choosing a CSL sofa again in years to come. Kind Regards, Mr & Mrs Rooney

Mr and Mrs Rooney

21st July

I am not a fan of sales people which is why I ended up spending nearly double my budget on one of your amazing sofas (Vantage) simply due to a none pushy saleman (Chris Hulse) at your Parkgate Store. We arrived at the store for the second time that evening at 19.55 after falling out with SCS and Chris was just about to leave but he came back in the store to help me. Absolute pleasure to deal with and a credit to your organisation!

Stephanie Bradley

20th July

Gary and Dave the delivery guys were 100% spot on, we couldnt have asked for a better service! Terry the sales man at Gateshead also delivered excellent customer service, we have had a great service from stepping foot into the show room to the day it was delivered and set up in our home, thank you!

Susan Parker

20th July

I purchased my corner unit from Paul Lang at Chester. Top bloke, very polite, not pushy quite rare in this day and age and very helpful and knowledgeable

Ashley Maddock

20th July

i wouuld just like to say how well your sales adviser was , Alifie was very polite ,helpfull made my purchess very easy , explained everything very well it was apleasure to do business with him, he should go along way in your company .

Rose Boriss

20th July

Just bought 2x marquis sofas and footstool from the Blackburn store. The sofas were only online,but the manager Mr Taylor and sales person Michelle Saunders said they would get them delivered to the store for me to view.Under no obligation to buy. Fantastic sofas really good quality paid cash and had them delivered at my convience. great service thank you, Wished I had bought the 3x seater.

barbara kenyon

20th July

To all concerned I have worked in the furniture industry (both fitted and free standing) for much of my working life and I have to say that I have found the whole experience with CSL extremely refreshing. All the staff I have had contact with have been professional and most courteous and I'd particularly like to thank Charlene at the Birstal store for her patience and enthusiasm and the technician (I didn't catch his name) who called on us yesterday. We are delighted with our furniture. Thank you. Kind Regards Mike

Mike Nield

20th July

I wish to congratulate your firm on the service that we have received from the extremely business-like and pleasant salesman in your Metro Centre shop to the Excellent and capable delivery team. Thank you and we will certainly recommend your firm to our friends and relations.

Mr. McLean

20th July

My visit to the shop yesterday was enhanced by 'Millies' graciousness. She was most helpful and a credit to your organisation.

Jennifer Whitmore

20th July

A fantastic company, bought our gorgeous suite from the Doncaster store. Our sales consultant "Melvyn Hammond" was lovely. No hard pressure sell, relaxed, calm and considerate. The Manager of the store was also very attentive. We hadn't moved into our new house at the time of the sale, a package was offered to us which cancelled the contract if our house sale was to fall through. Luckily everything went as planned. Our suite was delivered within a week. On delivery I noticed a couple of minor faults, 2 days later the service manager arrived and soon sorted out the problems. can't praise this company enough. Excellent!!!

Sarah Farmer

20th July

After entering your shop in metrocentre we were greeted by a young lady called Vicky Foulds.She met us with a lovely smile and we immediately felt comfortable and enjoyed her very warm and friendly chat.She was extremely knowledgable about the range we were interested in.Vicky is a natural salesperson and is a credit to CSL

Brian Ward

20th July

We were very pleased with the service we received from jason at your blackpool store he was very polite helpfull and informative. And wish him every success in his new career.

Patricia Lidbetter

20th July

we had excellent service at the parkgate shop csl were recommended to us and I would recommend csl too. Peter Grant was very helpful

wayne myers

20th July

After shopping around, I kept coming back to CSL. I found the shop to be a much more inviting place to be, well laid out with good lighting. Especially the quality of the products was in my opinion so much better in CSL than in any of the other places we looked. The staff were friendly and helpful, . Our salesman Norman Ord was very helpful, patient and friendly, but without being pushy or overfriendly, and seemed very knowledgable about the products. I felt confident buying from CSL, and would recommend to friends etc. Thanks

Jane Ruthe

20th July

STAFF WERE EXTREMELY HELPFUL. I DIDNT FEEL PRESURISED AND FELT COMFORTABLE TAKING MY TIME TO LOOK AROUND AND MAKE A DECISION. STAFF TOOK THE TIME TO TALK TO ME ABOUT THE SOFA I WAS INTERESTED IN AND CERTAINLY WENT THE EXTRA MILE TO MAKE SURE I WAS 100% HAPPY BEFORE I MADE MY PURCHASE. SO FAR THE WHOLE EXPERIENCE HAS BEEN STRESS FREE. I WOULD DEFINATELY RECOMMEND CSL AT BLACKBURN

TONI HILLIARD

19th July

Fantastic service! Delivered when promised by really helpful and professional delivery men. What a refreshing change. Bought over the internet and delighted the furniture looks even better than I expected,

cheryl craven

19th July

purchased 4 items from your store at metrocentre with excellent service from.paul anthony and suzy.thankyou very much.

philip morgan

19th July

First class service from blackpool store. Jason Smyth was helpful,friendly and fantastic help.Would recommend this store toany friends or family!!

STEPHEN BULL

19th July

I was very happy with the service we received when we purchased our new suite on the 17th July, Dominic was a very helpful salesman and explained things very well about the various products & services. We are now looking forward to receiving the suite as soon as possible!!

Melanie lupton

19th July

I would just like to comment on the very good service from your Sales person who was friendly and very informative, good sense of humour Thanks Melvyn

Michael Stearne

19th July

I recently purchased from the Rotherham branch and was impressed with the service I received. From the minute I walked through the door I was not hassled or pressured into buying anything, and was free to browse at my own leisure. My fiance accidentally left his mobile phone down one of the display sofas, and the team there were kind enough to call us and return it. Our salesman Mark Townsley was very helpful and provided us with all the information we needed. I was very impressed with delivery, it was exactly 3 weeks after ordering! the delivery men stuart and grant were very good and the text service was great!

Debbie Pearce

19th July

Our visit to CSL was very enjoyeble which lead to me buying my sofa and chair off you. The member of staff that delt with us was called Andy he was really polite abd very helpful. At no point did we feel pressure to buy anything.Thanx

charlotte sybray

19th July

On saturday we went to the stockport store and were delt with a lady called Chris, She did more than just customer service. We would recomend this store and come back again. Yours Tracy and Ian Greenough.

IAN TRACY GREENOUGH

19th July

Very pleased with the customer service offered to myself and my husband. Ash Rava at the Nottingham store made choosing our new sofa's a pleasure and pain free. Thank you Ash for your support and advice, we will not hesitate to recommend CSL to friends and family in the future.

Kate Matthews

18th July

I would like to say that Mark at CSL in Warrington was brilliant. Really good throughout the sale and very friendly. I went into SCS before hand and the sales rep asked if I was ok. I advised him I was just looking and he replied with "IT'S NOT A PET STORE LOVE" Made me feel like I was not capable of buying a sofa. Didn't feel like that in CSL we were made welcome from the start.

Chalene Harrison

18th July

thanks to Vicky and David at Gateshead for their help and patience while we decided which combination we wanted for our suite. Thanks very helpful.

jane guinety

18th July

Very impressed with the service and kindness of Natalie who helped us out and made sure we knew everything we needed too. i would recommend CSL in Crewe

Jess Parry

18th July

Bought a new sofa today in my local store in Blackpool. Jason the sales advisor was so patient and helpful as we deliberated on our final choice of sofa. He came across very proffesional and experienced new sofa and made us feel relaxed enough to finally make a decision on our fantastic new Sofa.

Lyndsay Heap

18th July

WE FOUND THE SERVICE VERY GOOD LEE GODWIN HELPED US TO PURCHASE OUR SUITE WHICH WE TAKE DELIVERY OF ON FRIDAY AND WE ARE VERY PLEASED

william PHILPOTT

18th July

A week ago at 12.15pm we took delivery of our new leather corner suite, it is fab-u-lous! We visited the Nottingham CSL store and were made to feel very welcome and were not pressurised in any way. When we had made our decision we were looked after by Wayne, a lovely guy from Rotherham who spent time explaining about our suite and about the leather itself. Our delivery was handled with skill by two very curteous guys called Steve, and the other who's name I can't now recall ( sorry, senior moment!!)but will call Steve 2 who tidied and cleared all packaging. Steve 2 also noticed a slight mark as we checked the suite and immediately rang to organise an engineer. I received a call to say he would be coming that day and also a call from the engineer to say he would arrive at appx. 4pm ( which he did). I received a further call to check that the engineer had been and that I was satisfied!! I have to say there are a great many companies out there who would do well to learn about Customer Service from CSL. Well done Wayne Well done Steve and Steve 2 Well done engineer Superb Service CSL - Brilliant!

Thelma Clay

18th July

I am thrilled with the service I received from the Chester branch of CSL, Sales Consultant,Mr.Ben Fox when I purchased my leather settees. His approach, was professional, he used appropriate humour and gave detailed information which made the decision to buy and to care for the furniture, much easier. I would recommend this store and the assistants employed there, its comforting to see that professional standands have been maintained in this branch. I would recommend CSL to family and friends and I have been delighted with the service.

Joan Quaid

18th July

Looked for sofas @ Birstall furniture stores & was extremely disapointed 'til went into CSL & found several Fab suites. Bought the Bergamo with unique assistance from your 'Super Salesman' Hab Rahman who was a great character & an asset to CSL.

Gina Brown

18th July

I went to the Gateshead store today it was the first time I had been in a CSL store. I was very pleased, we were given the space to look around without any hard sell. Once we had looked at the range Gary answered all of our questions and was very helpful and friendly. Thanks to the help I am now looking forward to my new sofa arriving soon!!!! Thank you I'm already recommending the store to friends.

Amanda J

17th July

I visited the store today where i was served by Gary Healy. He provided care in explaining about the type of leather. I was approached when i wanted help. Great service from the store.. I would have being more satisfied if i had a little discount.

foung cheung

17th July

Went to the Chester store today and ordered a new suite from Paul. What a refreshing attitude to find in a store. Great level of customer service.

Keith Ransome

17th July

Having received terrible service from another company (Sofa Sofa)I called into your Speke Retail Park branch because I needed seating for my lounge as a matter of urgency. Gareth served me and he was wonderful, without being pushy; an extremely professional young man. As promised, the settees were delivered in 72 hours. The two delivery men were cheerful and obliging and nothing was too much trouble. Thank you CSL, you have restored my faith in the retail trade! Lyn Fleet, Wavertree, Liverpool.

Lyn Fleet

17th July

Jason at your Blackpool store was very helpful, and even though it was his first week was very knowledgable about the products on display - looks like you have a good new staff member there.

leslie marshall

17th July

Andy and Tony the delivery men were absolutely excellent, really recommend CSL to family and friends, delighted with the service!

Marjorie Liddel

17th July

very pleased with the service we received at cls parkgate. George Vorgic the salesman was very helpfull and patient. would certanly reccomend cls store to everyone!!!!!!!!!!!!! ps. delivery service excellent

ian turner

16th July

Thrilled to bits with the service that we have had from CSL. We bought 2 sofa which were delivered april 2009, from the minute we walked into the showroom we were looked after so very well... but once we had paid for our sofas your service did not end there like many companies do, in fact 14 months on your after sales service is superb. we had a query recently regarding one sofa having a minor problem and again was blown away with how efficiently and quick you dealt with the problem and solved it with no quibble, i just want every one involved (including the people who deal with the phone queries) to know how grateful and happy we are with the service we have been given and to know that we have never been offered this kind of service from anywhere else ... we will definately only shop with you from now on.. you deserve it. well done all x

Brian and Lisa Clare

16th July

taken delivery of my sofa's this morning and i am thrilled with them the deliverymen were first rate. But the star of the show has to be Faiz Rasool with his freindly none pushy sales technique, he shoud be salesmen of the year, he well impressed us, normally i run away from sales staff,but he is a natural,10/10

elizabeth archer

15th July

Excellent service today, felt realy comfortable today. Jason smyth was a great help so thank you to him and csl.

Rebecca twyford and craig eldred

15th July

Barry Farnworth at stockport was a very good sales man ,he did not pressure us in any way to buy anything we felt very comfortable in show room,thank you for the good SERVICE,

doris mrs szaniszlo

15th July

My wife & I went into the Trafford, Manchester store on Sunday with our son and his friend who we were looking after for the weekend (both aged 6). Our salesperson, ROBERT NORRIS, built up a great rapport with the kids and with us (despite him being a Red and my son wearing a Man City t-shirt and tracksuit trousers - causing many humourous comments from Robert and the rest of the staff, who alll seemed to be United fans). Robert gave us an honest insight into the sofa we were interested in, and his sales pitch was very engaging & informative. I explained to Robert that we would be going to other stores on the park which we did. Suffice to say, that due to the quality/look of the product (Moretta)and Robert's fantastic manner, we returned to CSL. Thanks to Robert and the team, for a truly enjoyable purchasing experience and we look forward to receiving our new sofa

Mike Roberts

15th July

I recently purchased a corner unit from you Doncaster store I am expecting delivery in August.The person I dealt with was Ash Rana he was a fantastic young man could not do enough to help me gave us all the time we needed We used to employ 400 people and had a turn over of 30million so we do understand staff this young man is a great asset to your company very polite very obliging We did not intend purchasing anything that day but with the help and interest shown to us by Ash Rana we found just what we were looking for

Dr Patricia Grant

15th July

Having been let down by another furniture company we desperately needed a sofa...and fast! Hab at the Birstall store was fantastic. he listened to our needs and then showed us all available sofas meeting our criteria. we ended up buying a lovely fabric sofa which could be delivered within 72 hours...thank you Hab!

Louise Farrell

15th July

We have just purchased a sofa from your doncaster branch. It was a very relaxing experience from start to finish.MARTIN our sales consultant was brilliant as he talked us through every little detail we needed to know and answered all our questions,due to this we will definately be recommending family and friends to buy their next sofa from CSL doncaster and to ask for MARTIN! We would also like to thank ANGIE who processed our order as she was very friendy and made sure we understood everything before we left. Once again thank you :-)

Andrew Pollard

14th July

I had my 3 piece delivered today and I am sending this email to thank everyone at csl for excellent service but especially Andy and Tony from your Seaham depot who deliveried and unpacked my furniture. They were excellent!Yes, there are 2 small problems with colour loss but Tony got straight onto the company and they are being sorted on Friday. I will always recommend csl to my family and friends and I look forward to enjoying my furniture for many years. Thank you! Mrs A. Lawson, a very happy customer.

Mrs Lawson

14th July

Ordered 2 Dalton sofas (both delivered in a couple of days) & a footstool (14 week delivery but available for collection 3 weeks early.) It's probably part of the job but Alfie carried the footstool out to my car from the Oldham Elk Mill Retail Park store. A nice experience all round.

Barrie Turner

14th July

We went to the Nottingham store yesterday to pick out the sofa for our new house. With it being our first sofa we thought it would be a huge hassle and that we would come away from the the store with ours ears ringing from constant salesman nagging, but found it to be a fantastic relaxed store and found the salesman Dominic to be really helpful, he explained everything perfectly and left feeling very confident with our purchase. I will have great pleasure in recommending CSL to all my friends and family and maybe even random people in the street :)

David Starr

13th July

Went to the Chester Branch on Sunday, 11/7/10. Janice Brittles was extremely helpfull in assisting myself and my husband purchase a sofabed. From demonstration of how to fold/unfold the system to the care of the sofa nothing was too much trouble - and we had coffee!

Glynis Buckley

13th July

Purchased 2 seater sofa and 2 chairs from Blackpool branch this morning. We were served by Allan who did an excellent job, he was very informative and we found him to be very helpful, as I have mobility problems I really appreciated the help he gave me. Thank's Allan we know who to ask for if we call again.

Lin Wood

13th July

We recently bought a three peice suit from the Blackburn branch - we would like to say how plesed we were with the knowledge and professionalism of their sales consultant "Michelle Saunders" she left us alone to brouse the store where other Blackburn stores their sales assistants were like piranahs!!! - yet when we finally decided what we wnated she was so helpful in helping us make our chaoice - would recommend her to anyone wanting to purchase a suite

Lynn Thompson

13th July

I bought two chairs and a foot stool from the doncaster branch, there were no pushy salesmen. Martin dealt with the sale at doncaster branch, he was very helpfull and told us everything we needed to no. While we were there we spoke to a few other staff in passing who were very polite and helpful. Also nice to be able to sit down and to be offered tea or coffee. Once again thanks to martin and all the staff at the doncaster branch.

Julia Tipton

13th July

All the staff were very friendly.Faiz Rasool,our sales consultant,was very helpful and informative without being pushy.I would recommend you to everyone,especially the Giltbrook Nottingham store and Sales Consltants. I would just say,go to CSL,SATISFACTION GUARANTEED.

Edward Emery

13th July

We bought a sofas from CSL Newcastle, the sales man was excellent,he was in no way pushy and convinced us to purchase the atercare greement to protect our sofas for 5 years for only £150. Andy (the scouse) was fab, knew his stuff and we would recommed CSL to others

Rachel Ingram

13th July

I recently bought a sofa from your Parkgate store and was assisted by the manager, Paul Griffin. He was fantastic, it was like having a close personal friend providing advice and support on what is a significant financial investment. The whole experience in the store was fantastic, from the light, airy layout of the store to the easy and instant purchasing process. I would definitely recommend CSL to my friends and family. Many thanks again Paul, Richard.

Richard Pilbery

13th July

Bought 2 sofas from Ikea retail park near Nttingham. Was served by Ron. Very helpful, not pushy. Good polite service

robert betts

12th July

Hi just bought a sofa from Jamie Smith in the Doncaster Store, I must thank him for his help in making sure we had the right sofa, been helpful, not pushy and a pleasant and helpful gentleman. I will certainly come back to him should I require anything else in the future. Thanks Jamie

linda cotterill

12th July

Went into the Middlebrook store and bought a new sofa. Wanted to thank Kyle who was a lot of help. He was happy to listen and answer my many questions. Instead of it being a difficult thing to buy, which it has been in the past , he made it so easy.

Joan Duffy

12th July

Just bought a sofa and two chairs from doncaster branch. We were not harassed when entering the shop and when we decided what we were after JAMIE gave us all the advice we needed. He gave us a full break down of the price which gave us peace of mind. With a relaxed and friendly atmosphere it made buying our new sofa from CSL a very pleasant experience.

Dave Hopper

12th July

I visited the Giltbrook CSL today after visiting a competitor a few doors up. The assistant Dominic Wayne was very helpful and not pushy with it. We really liked one of the sofa's but wanted to look around. Dominic was very patient as we kept finding other suites that we liked. He gave us a coffee and told us to take our time in having a look around. (We didn't get this service elsewhere). In the end we decided to make a purchase and we were informed of everything about the aftercare and all the other important information. I would definitely recommend the company / store and not forgetting Dominic. Thanks again.

Helen Smith

12th July

I have just spoken to Judy on the customer service helpline regarding a remaining balance on my account and having to take late delivery of my sofa due to finances. I would like to thank Judy for being really supportive and helpful by managing to allow us to do this. The customer service I have had from ordering to now has been excellent. Thanks again :)

Kimberley Poo

12th July

My self and my wife came to look round the store at Stockport,we were very impressed with the range of sofas,and most impressed with the attention and help we got from Andrew, we will be recomending CSL to all our friends as we were so well looked after.

Gordon Newsome

12th July

Nottingham Store - never dealt with CSL before my wife found the website. What a find. Having looked at other companies this one was "wow". I rang up and spoke with Ash Rana - this man is magic. No pressure, extremely knowledgable and friendly. As a result of the phone call we visited the store he next day (Sunday) and found Ash. once again he was superb. I myself (Doug) come from a customer service background and guy is just brilliant. I have mentioned his qualities earlier and to complete this list I would run out of room. If all people who dealt with the public were as good as Ash shopping would be a delight. We don't know where you found him but suggest you don't lose him - everything about him oozed confidence,friendliness and knowlege of the product. Incidentally, we bought a fantastic 3 piece suite with his help and guidance. An all round excellent experience. Well done CSL and Ash Rana in partiular.

Doug and Barbara Usher

12th July

If you want complete satisfaction,go to CSL Giltbrook Nottingham.I cannot recommend Faiz Rasool and all the other staff and the store in general,strongly enough.I wish to thank them very much for a pleasurable experience while spending money.

Edward Emery

12th July

Just to say new 2 piece sofa was delivered to us yesterday-delighted with delivery, men very helpful, took back off to come into house and main part well wrapped and cushioned, all set up perfectly before they left.

Jeanne and John Dunbar

12th July

We were dealt with straight away on arrival by Milena and also Andrew at the Warrington store. They were exceptionally friendly and helpful. We had already decided online what we wished to order and we did not feel under pressure to add to our order which would have put us off completely. Thank you for such a pleasurable experience. Gill & Tony

Gill Levi

12th July

We purchased a relaxer chair from Jason who is new to this job. We found him to be very pleasant to deal with, very courteous and not pushy. The store itself is well laid out, however, on entry, you are aware that you cannot just look without the usual "and what are we looking for today" approach from salespeople. Just let clients look and be available when needed please.

SUSAN DEMPSEY

12th July

Hi Just wanted to give some very positive feeback to you. My wife and I baught a set of sofas from CSL Birstall From salesman Mo at the weekend and have ot say the service and advice and help received was excellent. We were very pleased and felt we were given valuable advice and support. Highly recommend and next time you need to buy a Sofa go and see Mo. Thanks again. Looking forward oto them being delivered. Miran.

Miran Mistry

12th July

Hi, Went to the Doncaster branch today and have got to say Martin Pratt you're the man. He could sell sand to the Egyptians (yes he's that good). He inroduced himself but never hassled you and was great with all the family even making the Mrs a cuppa Rosy Lee. I chose to take upto 4 years interest free and when I said I had no deposit money on me the Manager said it'd be ok which was great. If you're gonna purchase a sofa then this is the place to go, with great staff throughout the store you can't go wrong. So many thanks to the staff at Doncaster and especially Martin. (I hope this gets you your day off matey). Best Regards the Young family.

Glenn Young

11th July

Just come home from your Doncaster store where melvyn was our sales man. he was very helpful in getting us what we wanted. A big thankyou from all my family to melvyn and the csl company

Matthew Burrows

11th July

e recently purchased a suite from the elk mill store oldham and it made a change to be served honestly rather than being cohurst in to buying. The salesman richard clayton was extremly helpful and patient and nothing was too much trouble. He gave the relevant details required and knew when to step back. i would have no hesitation when buying another suite to request his help.

k thornton

11th July

Store Visited : Blackburn, Date : Saturday 10th July 2010, Welcomed to the store by Alfie. . . great guy! What can we say, your help and advice was over and above our expectations, Polite, helpful. knowledgeable, funny, cheeky (in a good way, i might add) comfortable, relaxing atmosphere, (so much so. . . shoes off, feet up, coffee in hand !!) NO PRESSURE !!! we told you what we wanted. . . you obliged (as you would, but not in a salesman kind of way, like most) we got the whole suite on display, you got the sale, EVERYONE HAPPY!!!! thanks for your kindness, help and time. Mr & Mrs Bond.

Tracy Bond

10th July

Recently purchased a 3seater sofa/chair combo from Birstall branch,Mo Maroof made our experience very pleasant due to his excellent product knowledge,relaxed, friendly approach and consideration towards different clients needs.Even `rogue` in finance admin made parting with money virtually painless which is rare these days!!..well done guys,keep up these high standards.

steve bennett

10th July

I have just returned from buying 2 sofas from the Southport store, and I couldn't be happier with the service I received. My husband and I were welcomed in to the store by in a friendly manner and were left to browse around until we needed some help. Once we had made a decision on the style we were happy with, the sales assistant Mike, sat us down and went through our order professionally, explaining every area in detail until we were comfortable and sure we were ready to order. Mike and another advisor, Liam made everything so easy to understand and I would definitely return to the Southport store if I ever needed to order more furniture in the future.

Hayley Mahood

10th July

I recently purchased a suite from your Oldham store and I would like to draw your attention to the excellent customer service I received from your employee Gail. She was very professional but her approach was friendly and I felt very well informed with everything that was on offer.

Sue Hankey

10th July

Bought a sofa at you Birstall branch Wasn't even going to consider buying from CSL as looking on the web didn't do your range justice. After looking round your store and with help from Ally we made a purchase. Down to great price, great sofa's and an excellent member of staff in Ally. He was not pushy but very helpful, will recommend friends to go and see him personally if they are in the mind of buying a new sofa.

paul johnson

10th July

on the 30th of june 2010 i went into csl's store at ikea retail park in nottingham looking for the perfect sofas for my new house. i was served by steve, and he was very helpful. his product knowledge was excellent and he helped me find the sofas i was looking for. iwas that happy with the service i got from there i brought my sofas there and then.would recommend anyone to shop there.

shaun turton

9th July

We have recently ordered an ontario suite from the store in parkgate, rotherham, We were dealt with by a salesperson by the name of Peter Grant, we just need to say what a pleasure it was to deal with him. His product knowledge, assistance and all around attitude was superb ( even down to the coffee made for us ). Due to his possitive attitude and helpfulness i am sure we will be back in the future.

PAUL BUTLER

9th July

I have just been in your Blackpool shop and bought a settee and foot-stool. I was served by Andrea. It is normally very difficult for me because I am profoundly deaf and partially-sighted. Although I took my mother with me for help she was'nt really needed because Andrea was so good. We had been in previously to have a look round and she served us very patiently. it makes a change for the assistant to talk to me and not the helper. please thank her for us.

Ross Cubitt

9th July

In 2003 we purchased two leather sofas. Yesterday, we purchased two more from Stockport. In both cases, we were served by Jeremy who amazingly was over from Manchester for one day.We wish to place on record our appreciation for the excellent service, patience and product knowledge we recieved. Jeremy was professional, courteous and made our visit a true pleasure. Other male and female staff were very polite and friendly.

Keith Matchett

9th July

Dear Sir/Madam Yesterday i went to CSL Nottingham with my stepdaughter Emily Overton. The salesperson who dealt with us was Ron Liversedge we would to say how pleased we were with the service offered by Ron there was no hard sell and everything we needed to know was explained to us patiently and in depth and all our questions were answered in a friendly and comptement manner. we ended buying a Veyron 2.5 seater sofa and matching chair. Can we say how much we appreciated the help and knowledge of Ron he is a credit to your company and made buying our new furnitre much easier than we anticipated. Regards Andy Grove/Emily Overton

andy grove

9th July

Hi Just bought a coupla new sofas from the Birstall store,our sales assistant was CHRIS and he made a difficult decision a lot easier,many thanks mate and in (hopefully)ten years or so when we need another one we'll be asking for you. Cheers

John Metcalfe

8th July

Been to giltbrook branch at nottingham to purchase a corner sofa our sales person was steve smith.We found steve helpul polite and professional he was a pleasure to talk to and we will return again in the future thanks again steve for first class service.

maureen sheppard

8th July

we bought a suite from csl and unfortunatly it was to big for our room I spoke to debbie who sorted everything out for me we have picked an alternitive suite the sales man paul flouaty from speke was very helpfull as well i will definetly recomend csl to any of my friends thank you

lita johnson

8th July

Fantastic experience from store, sales person (Gerard Speke store)to delivery and customer services. The delivery people were brilliant excellent service. The corner group we purchased is gorgeous too. Would recommend CSL for sofas.

Tracy Gibney

8th July

Not Sure if this is where i can leave feedback for the sales person who helped me choose the right sofa for me but ill give it ago on here . If i have the wrong page, E-mail me and tell me. Sales Person:Paul Anthony. Could not have wished for a better sales person. Was helpful charming and a pleasure to talk to. Makes nice tea and made me laugh. You need more like him. will definatly return to your store at gateshead. Thank you Paul Marie X

Marie Martin

7th July

The store was cool on a very warm day, sales person very well informed and made us feel very relaxed by not bothering us and left us just the right ammount of time to browse around.when we had made our choice he also made us a cup of tea while we did the admin side of things.

Mr. Keating

7th July

Would like to thank Barry from Stockport. He helped us choose the couch that best suited us. He was polite, friendly and very helpful. He also helped us choose a payment method which best suited us. Very proffesional! Thanks Barry!

Peter Holt

6th July

We have just received our new sofa and chair. It is absolutely beautiful. We need to say a massive thank you to SALLY COLTON in customer services. She has done an amazing job and kept us informed every step of the way. An absolute credit to CSL, very professional and extremely polite. Thank you Sally, hope you liked the flowers you deserve them! :0)

Jayne Lunt

6th July

Ordered a Hemmingway corner suite and chairs from Chester branch last week. Knew it was the right one as soon as we walked in store. Signed up etc with the salesman BOB OWENS and messed him about a bit changing the order over the next few days. Nothing too much trouble and done with a smile. Bob went out of his way to arrange an early delivery date as original was 9 weeks. Just been advised order is ready for delivery next week! (2 weeks) 4 yrs 0% makes it feel we got it for free (almost).

Graeme Simmons

6th July

We have bought from CSL before and went back to the shop our current two suites came from (Blackburn)even though we had moved to another town (Southport)when we found ourselves passing it. We didn't intend to buy from Blackburn but we thought we're passing let's have a look and see what is available. We were greeted but left alone to browse. We had questions and Chris was nearby (not hovering as in other stores) and answered them even though we said we would got to the Southport store to actually purchase. So on to Southport later that week - Jason greets us and asks if he can help - we say yes we know which suite we want we saw it at teh Blackburn store and he takes us to it once we describe it. Jason asks who looked after us in Blackburn and a couple of clear explanations (delivery dates etc) and answers to our questions (what does the protection cover - we have cats!) follow. One quick no fuss sale plus a 10 minutes of how to love your leather sofas demo accomplished - just awaiting delivery now. Thanks Chris from Blackburn and Jason from Southport!

Tressy Wojtowicz

6th July

We had a wonderful time selecting our sofa, our assistant ally Lay made us very welcome,there was no pressure,Ally was very informative, although we walked around the Birstall site,we can only think that Ally's professional standards within his area, was a deciding factor in our buying the sofa from csl, well done that man

Geoff R

5th July

We ordered our suite on the Thursday at the Oldham store with Craig Tombs on the Thursday 1st July and he was extremely helpful and not pushy at all, the suite came the following Monday the 5th July, the 2 men who delivered it A Clapham and B Hurst were so helpful and polite it was a pleasure to get customer service like this, they even took our old suite in to our garage for us and and then when they had assembled our new suite the went through everything with us, they were the nicest 2 delivery men we have ever had deliver anything to us, and i feel the should be commended by CSL for going that extra mile. Derek Fletcher, Oldham

Derek Fletcher

5th July

we were very happy with our purchase from your blackburn store, the sales consultant Lee Godwin could not have been more helpfull . The delivery men were very polite . thank you we would recomend your store to anyone ,

john zamorski

5th July

got excellent service from MO & HAB EXPLAINED EVERYTHING TO THE T thanks guys would will recommend you guys to friends and family

majid khaliq

5th July

Janet @ CSL Warrington - Many thanks for your help, excellent customer service thanks again

Neil Ellis

5th July

A massive massive thanks to all at the Rotherham Csl shop!! After spending hours looking around last week at sofas, visiting Csl was a breath of fresh air... After having all our fears and worries put to bed by Adam instantly, he and his colleagues couldn't have been more helpful, attentive and we had a giggle also. All our thanks for spending hours choosing our wonderful wonderful sofa Adam Michelle and family

Michelle addison

5th July

I would recomment your store to enyone, your staff are friendly and I recieved an excellent service :O) Your sales agent was helpful and polite and i would definatly buy my next sofa from you again :O)

Rebecca Meyler

5th July

went to purchase my sofa from your doncaster store was greeted by a gent called martin pratt he gave us first class service ,welcomed us and let us browse, he couldnt do enough for us a first class sales man..all staff there were the same..have already past recomendations on to friends and family...

sandra roberts

5th July

Excellent service from Ray Kilgallon @ White City store. Not pushy at all, he allowed us to explore the store ourselves, whilst always being very approachable. He listened to our requirements & was extremely knowledgeable & helpful throughout. We can't wait to get our sofa. Thank you Ray.

Adam Simmons

4th July

Excellent and knowledgeable sustomer service from the sales consultant Mo Maroof. Good quality products.

Kate Balmforth

4th July

Staff where very helpful and honest. Would recommend CSL to anyone.

Claire Brooks

4th July

thank you to paul who explained about leather to us, left us alone but was there when we needed him cant wait for my sofa and chairs to turn, paul is based at rotherham store

wendy waller

4th July

I purchased a new leather corner suite from the Metro Centre branch today. Gary the American salesman there was extremely helpful without being pushey. He explained all i needed to know about my new purchase and went through all the payment and finance options available to me in a clear manner. A very happy customer.

Dawn Hirst

3rd July

My wife and I went to look at a leather 3 piece at the gateshead branch, we were greated very warmly by Terry Innes who was very helpful polite and new his stuff, at the finish we ended up buying what we hope is to be a long lasting purchase. We had visited many furniturs stores on that day and thanks to terrys advice an no pressure information we are convinced we made the right choice

Ernie Stockman

3rd July

We had a fantastic buying experience at the Nottingham branch thanks to salesman Steve. He was very friendly and not pushy at all. Super service!!

Jamie Allsopp

3rd July

i bought a sofa today and janice brittles was who assisted us on the benefits of each sofa we liked !! she was really helpfull and thought she was very proffessional at her job and i would deal with her and your company again !!!

michelle kirk

3rd July

Just bought 3 pices from Rotherham store. Mr Anthony Cannon our sales consultant, was really helpfull, made us really comfortable-no rush, no pressure- made shopping with you a pleasure. Hope the delivery will be the same

alan garbett

3rd July

I purchased a sofa from the Doncaster branch today. Martin Pratt was on hand to help me find the perfect 'slob' sofa and was very good entertainment in the process. Overall i was really pleased with the service and though Martin was excellent. Cheers!

Tom Whitwell

3rd July

I purchased my corner unit and chair from Andy Bell at Gateshead. He was very helpful and re-arranged furniture within the store to enable me to view the corner unit and chair together. Top bloke, very polite, not pushy quite rare in this day and age. Lets hope the delivery service is just as good. Regards Andrea Cross

Andrea Cross

3rd July

My Husband and I visited your Southport Kew island Store today for the first time.Your Sales consultant Liam Armson greeted us with such a welcome.He was at hand when we needed information but gave us time on are own to look around and choose a suite.We was going to buy a corner suite so my husband went home to check the size which would have been to big.Whilst my Husband went home Liam made me a lovely cup of coffee.It was so refreshing to be treated in the way. This young man really looked after us.He was very polite and took us through each part of the Halo 2 str sofa x 2 which we ordered.This gentleman should be up for promotion as he came over as the face of CSL.We look forward to receive the goods on 13th July 2010.We will be back for accessories that complement the suite. Just one point I would like to make I am Disabled and I could only manage to see the ground and first part of the second floor because of the steps.A Lift would have been superb.I Know this is a great cost but I am sure that would be good for the store as Southport and surrounding area is home to a lot of the Senior Generation. Joan Smith

Joan Smith

2nd July

Me & my wife were assisted by Natalie at the Crewe branch as soon as we arrived she she offered us a drink and listened to what we were looking for, after showing us a selection she understood exactly what we were looking for,once we had found a sofa she explained all about caring for it as well as walking us through the process of buying. She was a great help she is a credit to your company as she is a very friendly professional lady

Alan Shelmerdine

2nd July

Customer service was first-class at the Leeds store thanks to Mo Maroof who treated us with knowledge and courtesy.

Paul Hurst

2nd July

We bought a corner couch from you in June. We were served by Chris Williams who was fantastic. She allowed us to view at our leisure and didn't push/harrass us which is rare in a showroom! When we needed her assistance she was very knowledgeable and was able to answer any queries we had. Lovely lady! Not recieved the couch yet so cannot comment on our purchase, but service was perfect. Thanks.

Rachael Toft

2nd July

First time visit to store but would recommend. Your salesman David Purvis is a natural! no corny sales patter or pressure sell, knows his job and his furniture, was a pleasure doing business with him. good job he works for you!!! 100%. well set out ,good selection and colour scheme.

Mrs Young

2nd July

Very happy with sofa and delivery guys were quick and efficient showing great consideration for the contents of my new home. They also helped me take out my old sofa - Cheers to Sean and B.Hurst!

Wayne Mack

2nd July

My wife and I went to do our weekly shopping at Tesco yesterday on route we called in CSL in Oldham and finished up spending 2,000 on a new suite we were seen by Gail Boothroyd who we felt listened to what we wanted and gave us an excellent service. Had she have been pushy we would have walked out but we felt she had patiencs and the knowledge to answer our questions. We hope our choice of suite is every bit as good as Gail said it is. Thank You

Geoffrey Hibbert

2nd July

We went to Doncaster branch of CSL and we were greated when we entered the store, and then left to browse at our will. when we eventually decided which sofa we wanted we were looked after by Martin Pratt. He had to put up with us going backwards and forwardsbetween two sofas. He never complained, or looked bored, quite the opposite he couldn't do enough to help us with our decision. He was also very good at answering any queries we had in regards to what deposit, how long it takes to make, what if it doesn't fit etc. The store manager was also very freindly and helpfull with the whole process and I have recomend the store to freinds and family saying how good the customer service is at the Doncaster branch of CSL Regards Cara Lane

Cara Lane

1st July

I wish to say that when I went to purchase some furniture at your Kew, Southport retail Park store, I was very impressed with the salesman "Alan" who was very polite and courteous and helpful, I feel confident in recommending your store to anyone.

Joy Kenworthy

1st July

Dear all I would just like to say that having had my new sofas for a few weeks now, that both my husband and myself are more than please with them. We would also like to say just how pleased we have been with your company from staff in store to the delivery men, every time i either rang the store or when someone rang me to say my sofa's were ready for delivery we have had great service, very polite and very well mannered. I feel people donot get praise enough when a good job is done. Once again Thankyou for the excellent service we have received from yourselves Best regards Beverley

Beverly Turner

1st July

When we arrived at CSL Eastwood, Nottingham, Dominic Wayne was very helpful,polite, anything we wanted to know he had all the answers. A big thank you Dominic and we cant wait for our Sofa & Swivel chair to arrive. Reccommend, Anyone who goes to CSL @ Eastwood, Notts speak to Dominic Wayne

zoe kew

1st July

We were looked after by Ibbi at the Bolton (Middlebrook) store. He was very helpful, friendly and went out of his way to ensure we got what we wanted. Even went back to change the colour and again I was looked after very professionally.

Monica McHugh

1st July

I recently bought My 3rd couch from csl and the assistant Andrew Brady was very helpful fantastic service, we even had a cup of tea!!

Helen Burgess

1st July

We purchased a suite at your Oldham store on 14th June, we were very impressed by the sales consultant Gail Boothroyd. We explained that we were downsizing and she was most efficient in helping us choose the right suite for our needs. Well done

Mr and Mrs Tomlinson

1st July

Mo in the leeds store. top bloke and explained things well

tim barraclough

1st July

Norman at the chester sealand branch was very helpful. well done norman!

julie salazar

30th June

Just purchased a sofa from your Birstall store, delivery arranged for Monday, excellent service. Sales person Ally Hay was very helpful. Thank you

Ryan Moore

30th June

From stepping in the store in White City to my new sofa arriving the service I have received has been excellent. All the staff have been friendly and helpful. Thank you all so much

Hazel Done

29th June

Many thanks to Steve Smith at your Nottinghan Gilbrooke store for his assistance, help, and product knowledge when i visited the store today. Steve is an assett to the company.

Kelvin Fletcher

29th June

John Freeman was an excellent salesman and looked after us very well, he has portrayed CSL in a good light and i would recommend CSL Speke to anyone and would like to praise John Freeman who is a credit to your company. Refreshing compared to my bad experience the week before at DFS. There was a lot of choice and the designs were fantastic.

Mr. Jones

29th June

I wanted to write to thank you for the excellent customer service we have recieved from CSL. From dealing with John Dibb in the Chesterfield store, who was very informative and never pushy, to the delivery of the suite. When we decided on the sofa we wanted we made a point of looking for John when we came back to the store because of how helpful he was the first time we visited. We had a minor problem with the suite when it arrived that the customer service centre dealt with straight away. They were very helpful whenever I spoke to them. Robin has today fitted the new cushion and the suite is perfect. Thank you once again I will not hesitate to recommend CSL to my friends and family. Kinds Regards Julie

Julie Sylvester

29th June

Alan your store rep was great, not pushy and very helpful and informative, he didn't make you feel you had to make a decision.

Mr. Wilson

29th June

To whom it may concern, I just wanted to let you know how pleased we are with the service you have provided. One of our chairs was damaged when it arrived but the staff on the phone were more than helpful and Brian the upholsterer has done a brilliant job, very efficiently and with a lovely cheeful nature. Well done and keep up the good work, it's so nice to have a British company giving such good service.

Karen Baron

29th June

The service by Andy Bell at the Gateshead branch was excellent.

SANJEEV BEDI

28th June

Very pleased with the service we recieved. Our salesman from the Gateshead branch was called Paul and he was very helpful and polite. We are extremely happy with service and advice recieved. Thanks.

Kirsty Elliott

28th June

Spent all day looking in all the big sofa shops, went to CSL last and now wished I'd gone there first and saved me the hassle. Was looked after by Terry in the Metrocentre store, who was very friendly and approachable, knew his sofas inside out, and I left very happy with my purchase and the service I had received. I would recommend CSL - great service, lots of choice, and the best prices around.

Tony Stewart

28th June

BEEN TO THE CREWE STORE TODAY , FANTASTIC CUSTOMER SERVICE THANKS NATALIE AND THE MANAGER WAS SO HELPFUL AND VERY WELCOMING, I GOT JUST WHAT I WANTED AND BEIN DELIVERED ON THURSDAY CHEAP PRICES TO THANKS SO MUCH XX

stacey longson

28th June

After looking around various shops for some new sofas, and becoming more more frustrated with "pushy" salesmen, we came across CSL at Birstall. On entering the store, we were greeted by a group of salesmen who were anything but busy! Oh no, we thought, here we go again. But, we were pleasantly surprised. No pestering or pusht sales techniques. One of the sales people, Ally helped us. He was friendly and approachable and gave us just the right amount of information without being at all pushy. Thanks to Ally's superb customer service skills, we have purchased our sofa's from CSL. It is so refreshing to find excellent customer service these days .... thanks Ally!

Louise Clayton

28th June

The service that we received from Ally at the Birstall store was fantastic. Ally knew just how much information to give without being "pushy".

Louise Clayton

28th June

I would Like to say a big thankyou to Alfie at the Blackburn Branch. He was welcoming, honest, and was a pleasure buying a suite from him. He wasen't in anyway Pushy and he listened to what we wanted. When we were arranging the finance side of things when Alfie was asking me questions about employment we were rudely interrupted by another sales advisor telling Alfie what he should be doing. Which I felt was very rude and made Alfie look like he did not no what he was doing. When all in all he did all the right things. There should be more people like him outgoing and honest. You should be greatful to have such a good employee working for your company Many Thanks. Anita Jordan

Anita Jordan

28th June

The sales people didn't hassle you if you just wanted a look around, but were helpful if you needed them.

Karen Craig

28th June

I recently purchased my first sofa and after visiting various other stores and feeling qiute frustrated I went into CSL and found the service I recieved was top notch as a sales person myself I feel customer care is top priority and the gentleman who served me Dave Purvis provided me with the information and help I needed without me feeling preasurised or harrassed.This is treatment I had not recieved elsewhere and would definetly recommend CSL and also Dave to my firends and family.Even though we had him running round in circles with all our questions he was patient happy to help and thats why I bought my sofa with you due to the service he provided.

Marie Harrison

28th June

Visited the Nottingham store end of May and we spoke to Faiz Rasool who was really professionnal and not pushy unlike many salesmen. After looking for the right sofa for months i have found the style i wanted at CSL and i was pleased to know that it's manufactured in the UK as well. I got my sofa delivered today and i am really pleased.

Farah Ghozzi

28th June

Visited the Gateshead store on a Sunday and spoke to salesman Andy. He was very informative about the sofas on the shop floor and discussed the most suitable for our needs. We went away with the information given, at home we made our decision. On Wed. the same week we went back to the store to order and met another sales assistant called Susanne. Again she asked us our decision and took us through every step of the ordering process and options. This service by both team members was second to none. I felt they were both reliable and honest. No pressure at all and the decision was left ultimately up to us every step of the way. Our sofas are now ordered and we are going to use the tracking service on line which is currently available for their customers. I would highly recommend using this store.

Christine Hall

27th June

thanks to Bob at Chester for his help and advice,we purchased two manual recliners,all aspects were explained.

dave hale

27th June

my experience at the metrocentre store was fantastic. Brilliiant service and fantastic knowledge of the product by a member of your team Paul Carl. A credit to your store. Thank you.

ANDY BORLACE

27th June

We were looking for a sofa which you can imagine with all the choices can be a very tricky and difficult choice. We went to at least 5 shops in the White City but Jeremy at CSL was very helpful, kind and skillful. He gave us very good advice and guidance so much so that when we were choosing we told him that we will coem back tommorrow and buy it only from him. We also spoke to his boss Damian and conveyed our regards for his excellent service.

Zafar khan

27th June

i would to thank ahmed zaahid in your stockpoprt store yeserday he is very profesonal and pleasant guy thanks agen ahmed

jesika kellett

27th June

We have just been to CSL Metrocentre store to purchase our two new sofas. The sales assistant Suzie was fantastic she didnt pester us and wasnt really pushy to get a sale. She was friendly and chatty and gave us lots of information about the different designs and fabrics we liked and spent time with us to help us make the right choice. We would recommend this store and especially Suzie to anyone. Their sales technique and customer service service is second to none and we are looking forward to receiving our sofas in a few weeks time.

Dawn and Joe Fitzsimons

27th June

BUYING ON LINE Don't be scared of buying a suite on line from CSL. There is no CSL in our area and after many visits to local shops we decided to check CSL out on line. We found the suite we liked but wanted to know more about it. We emailed for details about some measurements and about the materials used. We received an email soon after which was followed by swatches of two choices of material I had asked about. Once my order was made and the deposit paid, I was able to log on line and check when my sofa would be available and when to pay the remaining balance. Be warned how ever there's a 1.5% surcharge if using a credit card (they did tell us this in the terms and conditions so we knew there might be) The suite arrived as planed after we arranged a date and we were updated to within an hour of delivery. The lads were great who delivered it. They did an initial check to see where it was going and obviously checked out our floors as they used protective pads so no damage would occur to the floors. We checked the sofa over after they upacked it and set it up (it's a corner set) and it was signed for. I would never normally recommend anyone to pay for anything before they received it but we took the chance and it really paid off. I would recomment CSL to everyone. We are well pleased with the sofa and the service.

Cheryl Moore

26th June

visited the blackburn store a couple of times before making our choice and each times we were helped by arif bupa who was very helpful and also knowledgeable about all the sofas and how to care for them he could not do enough for us and was a great help

helen duckworth

26th June

if your looking for a sofa or just even an arm chair then deal with a company who really do care they are called C S L and i visited their store in speke i got there just before closing at the beginning of the week the sales staff that i dealt with were called kevan and diane she was a lovely lovely lady he was a real top man i had visited some other stores you know i really cannot mention but none of their staff did anything to draw on my attention so if your looking for professionalism good manners and a smile then deal with C S L who do it all with style thank you C S L

KATHLEEN MCVEY

25th June

What an amazing experience - I have had the best ever customer service from a furniture shop. Crewe store is first class with special thanks to Cameron for all his help and guidance. 72 hours from first visit to delivery without a hitch. Well done CSL

Ann Evanson

25th June

Treated very well by salesman JohnFreeman at your Speke store.He was very helpful,even though we only wanted a chair.He was courteous,efficient and professional and we left the store satisfied with our choice.

John Lambert

25th June

I would just like to say thank you for the service you provided, we have just had our furniture delivered. The two delivery men went above and beyond what was required, where others would have said it could not be done they managed it. This evev meant lifting the setee above head bight passed a van and over a fence, I cannot commend them enough. I would also like to thank the young lady that managed to sort the delivery as it was running late and would have been delivered during our holidays. The delivery men are Mike and Brian, sadly I did not get the name of the young lady but they are all a credit to your company

Mike Shaw

25th June

DURING OUR VISIT TO CSL IN NOTTINGHAM WE WERE SERVED BY ASH RANA. WE RECIEVED THE BEST SERVICE I HAVE EVER HAD WHEN FURNITURE SHOPPING. HE SEEM TO KNOW WHEN TO MAKE A JOKE WHEN TO BE SERIOUS, HE HAD ALL THE ANSWERS TO OUR QUESTIONS WITHOUT HAVING TO GO AND CONSULT ANYONE ELSE. EVERYTHING WAS EXPLAINED CLEARLY AND ACCURATELY AND I WOULD HIGHLY RECOMMEND TO ANY ONE I KNOW LOOKING FOR NEW FURNITURE TO COME TO CSL IN NOTTINGHAM AND PERSONALLY ASK FOR ASH RANA!

Glynn Hardy

25th June

fantastic experiance shopping in your blackburn branch on 24/06/2010 the salesman arif bapu was 1st class a real professional couldnt do enough for us

christine czarnogrebel

24th June

I would just like to thank Martin and all of the staff at CSL in Doncaster. They were all very welcoming, extremely friendly and helpful, they even offered refreshments to us while we waited! My family and i felt very comfortable talking to Martin, we did not feel like we were being pressured into a sale at any point and he gave us plenty of help and advice, including a complete rundown of how to clean and maintain our newly purchased sofa. We left feeling very satisfied with our visit to the store and very happy with our purchase. Thanks again to Martin and all of the Doncaster team :)

Jade Lee Saxelby

24th June

Very good service. Paul Anthony at the Metro Centre, Gateshead store was 'spot on'. He was never pushy and was knowledgeable, answering all of our questions. Great suite, great price and very satisfied customers! Many thanks

john bent

24th June

Went to Giltbrook store (Nottingham) on the evening of 15th June pretty much having narrowed choice to 2 suites. Encountered Ash Rana - what a pleasant bloke!A little exuberant but this was a bonus when dealing with today's usual culture of "whatever". Good service from good staff in a well laid out store

Jill Crossland

24th June

I have just received a new transformer from you. Problem solved,very good fast service, Many thanks. J Covell

J Covell

24th June

Hi just been to buy my sofa at CSI tonight after looking all over at sofa stores. Was very happy with the sales team at Chester, sale man Brad Kelly could not do more for us

Alan Horne

23rd June

When my sofa was delevered last week, it had slight scuffs caused in transit. I was very impressed with the way the delivery team dealt with this, taking photos and arranging for someone to come out at my convenience. These marks were speedily repaired by Damien yesterday.He turned up on time, as previously arranged, was friendly and pleasant throughout,as was Cliff, who phoned to check everything was satisfactory. I can't praise the efficiency of CSL enough and all the staff from sales through to delivery and after-sale service are extremely professional, pleasant and helpful. You were recommended to us and I will be spreading the word.

Christine Gee

23rd June

Best experience of purchasing a sofa I have ever had. Gateshead Branch Suzie salesperson helpful without pressure and delivery free fast and contacted before arriving, Brilliant. Thanks

Brian White

23rd June

Great visit, given plenty of time to view range of sofa's. Offered cups of tea or coffee and given great advice regarding taking care of new sofa. Great range of products, and liked the range of rugs, pictures and settings, gave good indication of how the sofa would look in home setting rather than having a sofa in stand alone setting. Our rep was Robert Norris at the White City, Manchester store. Looking foward to delivery!!

Darren Sheahan

22nd June

id looked all over for a something a bit different and found it at CSL. the sales assistant Barry helped me find exactly what i was after and gave me so much advice everything from choosing leather finishes to care tips. I'm really looking forward to getting my new sofa. thanks Barry and thanks CSL!

andrea rawlinson

22nd June

I would just like to say that my partner and i went to the giltbrook store last night to have a look at a sofa that we had seen on CSL`s website. We was surprised that NO sales staff jumped on us as soon as we walked through the door trying to sell us something that we didn`t want. Before we even got to the sofa we originally went for we spotted another that we fell in love with straight away. The sales person Ron was very helpful and explained everything we needed to know and the payment options available to us ( and a pleasant chap to speak to ). It all went very smoothly and i can see us being very happy with our purchase for years to come.

Rachael Oates

22nd June

We have been looking for the right sofa for a while now and saw the one we wanted on a CSL advert and after planning the decorating around the corner suite decided it was time to enquire about the sofa. I spoke to Ally at the Leeds store over the phone he was very professional and answered all of my questions but we still wanted to actually see the sofa before we committed to buy.We asked for Ally as soon as we got in the store and he was brilliant again very professional he explained everything to us from delivery to after-care of the sofa. He was a pleasure to do business with so I suggest you ask for him if you visit the Leeds store as he was a real gem.Thanks Ally you made our visit completely stress free. Just hope the rest of my experience with CSL is as good as the one we have had so far.

Tracy Hewis

22nd June

i have been looking for months to buy a sofa and thanks to Jason Breeze today made my dream come through, Jason is very profesonal and pleasant guy, he is a great asset to his company. Thank you Jasoon can't wait to enjoy my new sofa

Soumaya Roach

21st June

We bought our sofa from the Doncaster store and the saleman, Martin was very helpful. He knew exactly what he was talking about and he made the finance process so much more relaxed than in many other stores.

Martin Butterworth

21st June

Hab Rahman (leeds) dealt with us- he was efficient... we purchased our other sofa elsewhere and seemed to be there all day placing the order. He helped us to decide the best leather, and showed us other sofas in store with different colours and types of leather to really help us make the right choice. we were not rushed at all or forced into a decision- I would have left the store if he had. I really would advise any friends to ask for H ab specifically, though Im sure the other staff are just as good as they were all very friendly. I also didnt fell like sales people were hovering or fighting between themselves to serve us, which i have felt in other sofa stores. Hab also explained how to care for the sofa in detail and all our options,and he wasnt looking over his shoulder for the next sale which we had at the other sofa company we have used previously. He really impressed us.

Andrew Banasko

21st June

I RECENTLY ORDERED A SOFA FORM THE OLDHAM BRANCH. I HAD A QUEERY WITH THE ORDER, AND HAD TO CONTACT THE STORE. THE SERVICE I THEN RECIEVED FROM JINETTE AND THE MANAGER PHIL WAS EXCELLENT. I WAS KEPT UP TO DATE AT EACH STAGE, CALLS WERE MADE PROMPTLY, AND MY PROBLEMS SORTED OUT EFFICIENTLY. THANKS VERY MUCH TO BOTH NAMED FOR THEIR HELP IN RESOLVING MY PROBLEM. DAVID PEARSON

David Pearson

21st June

excellent service. john fowler was very friendly and helpful. got exactly what we wanted. thank you (giltbrook, nottingham)

marc winfield

20th June

Martin Pratt customer service was very good, greeted us on entry to store. He was pleasant and informative. We would definatley reccommend CSL to other people. Thankyou!

Malcolm Hale

20th June

I Recently purchased a sofa from the Oldham branch were I was greeted by a very friendly sales consultant called Ashley Milnes. I found Ashley to be very informative and extremely knowledgeable answering all my questions with ease. I'm now looking forward to my delivery.

Margaret Taylor

20th June

I have already written one testimonial however I'm that blown away by the service provided by CSL I HAD to write another one! I ordered my sofa roughly 3 weeks ago and it is being delivered on Wednesday of this week! Once again, everyone I have dealt with at CSL has been friendly, professional and extremely helpful especially Dave Boyd (Giltbrook, Nottingham store) - a complete asset to this company. He went over and above in his efforts to help me so thanks very much Dave. You're a star! I would certainly recommend this company (and all their lovely sofas) to friends, family, colleagues and anyone else who will listen! Best wishes to you all, Dave in particular. A DFS convert!!!!

Deb Jackson

20th June

Customer service Fanastic at Giltbrook Nottingham Staff Dave sales person Very customer related,helpful would come back for service again. All the staff seem very friendly and cheerful in the shop.

Muriel and Murray Beadling

20th June

I visited the Nottingham branch today and was impressed that i could walk round the store and browse round without any pushy salesmen. Ron that dealt with me was very professional and went through everything in detail. I was more than happy with the service and would recommend you to my friends.

Dave Chapman

20th June

good advice professional service nice relaxed atmosphere and most important no pressure from Ron and Danielle at the Gilbrook Nottingham store

Lynne Bradley

20th June

very good and professional service, no pushy salesman trying to rail road us into things we didnt want, went through all the options and gave us choices,salesman was david purvis at the gateshead retail park, lots of lovely sofa's but knew which one we wanted and we got it thanks to david who offered a first class service, please can we have our sofa,s soon as we cant wait to enjoy them!!!

shelagh mcelwee

19th June

kamren ahmed from the crewe branch was very helpful and knowledgeable

rob turner

19th June

went to metro store last week looking for sofas met paul anthony what an asset he is to this company his service and patience was second to none could not ask for .more .made up my mind this was the company i was to do buissiness with well done csl and paul anthony .

hilary gould

19th June

I visited the store in Chester and was helped by a very professional salesperson names Brad, who helped me tremendously. He could not have been more helpful nothing was too much trouble, he explained all the details i needed regarding my purchase, and I would definetely recommend family and friends to visit your store. If the after sales service, if needed, is half as good as the service I have already received then I will be well pleased. Thank you Brad

Valerie Lewis

19th June

natalie duggan AT THE CREWE BRANCH WAS VERY HELPFULL AND PLEASANT explained the cleaning of my new sofa very happy and funny person would do buisness with natalie again if needed to go to csl in the future

ruth england

18th June

Our Suite was delivered on Monday. Totally profesional delivery team. Excellent from start to finish. Do not buy from anywhere else CSL is the place to buy your next suite!!! David and Donna Stevens

David Stevens

17th June

WE RECENTLY BOUGHT A SOFA AND CHAIR FROM YOUR DONCASTER STORE FROM MARTIN PRATT AND WE WERE HIGHLY DELIGHTED WITH THE WAY WE WERE SERVED HE WAS NOT PUSHY BUT VERY COMPREHENSIVE AND COVERED EVERY BASE WITH US . I SHALL CERTAINLY RECOMMEND YOUR STORE TO FAMILY AND FRIENDS.

PAUL BREWITT

17th June

If the quality of the goods is equal to the excellent service from George I shall be highly delighted. Gave me his full attention without being pushy and every aspect was fully covered. Thanks George.

Sydney Hancock

16th June

Fantastic customer service by Bz Kerr on our visit to csl made us feel welcome. A very down to earth guy with no bull and met our every needs Thanks Baz!

Melissa Cooper

16th June

the sales rep ash rana at the nottingham store,was very helpful and friendly guy,i recommend that all customers deal with him.he arranged for our sofas to b deliverd within 3days he was very proffessional wish every sales man was like this.

mohammed idris

16th June

We visited Metro Shop on 12th June. After looking at many sofa shops we tried CSL and were very impressed at the selection of recliners on show. Dave Purvis was very approachable, great sense of humor gave great advice without being pushy and made our shopping experience quite pleasurable. So much so that in the new year we will be back to purchase again in the new year.

Angela Thompson

16th June

we bought the quebec 3 str + armchair from doncaster . the salesman called jamie smith was brilliant , they left us alone until we had made our choice . the only gripe i have is that , with both me and my wife working the delivery was a bit awkward so we arranged with them 2 ring us 1 hour b4 delivery so that i could arrange somebody to be there . nobody rang until they were outside my house at half past 8 in the morning and i was at work so i had to ring a member of family who was busy getting their children ready 4 school , to go around and let them in . when people say they are going to put a note on the delivery notes to ring , they should do so . make sure if you ask for this , that they do it. otherwise the sofa is brilliant

andy nevill

16th June

I went into the middlebrook branch today to have alook at the suite I ordered and to say Hi to the friendly staff in there. Ibbi was there who helped me pick my suite and Paul who was as interested in interior design as I was. It makes a difference when people are actually interested in talking about what will work best in your home. The staff are so friendly and cheerful, its almost like having a day out in there!. I am always pleased to visit and will keep in touch until my suite is delivered and beyond. I have my suite insured and the staff have assured me that I can contact them anytime I need advice about cleaning and maintainence of my suite. I will pop in when shopping at the retail park as they really are like your friends. I will definatley go back again when I change my suite. My home is important to me and being treated as valued costomer. I canht wait to see my new suite in my living room! Thanks Guys. see you soon.

gail taylor

15th June

We have just brought our first sofa together from the store at ikea retail park Nottingham, we saw the Moda sofa's when we first started looking but have gone back to them after looking at alot of others! the service at the store was nice and not too pushy! Faiz the sales assistant was really helpful and informative and made us relaxed and comfortable. It was not an experience either of us were looking forward to but it was great. the service was good and all our options were explained to us clearly. keep up the good work!

Liam and Amy Drury and Blood

15th June

Yesterday we visited your Manchester (White City) branch and we wanted to comment on the fantastic service we received from Robert. He was obliging, helpful, genuine, funny and patient and made the whole experience of sofa shopping more pleasurable! So thank you Robert!

Alicia Bellshaw

15th June

I would like to thank CSL for the excellent customer service that I have received. I visited the Rotherham store and found the sales team to be extremely friendly and helpful especially the member of staff that processed my order John Dibb. It has been a pleasure to deal with CSL and I am very pleased with my purchase.

Lilian Keeton

15th June

Me and my partner went into CSL Warrington on Saturday to buy our first sofa for our first home together. Naturally we were nervous about making such a large purchase, but were immediately met by Mark, who offered us a hot drink and gave us all the information we could possibly need. He didn't hassle us, just made sure he was available should we need his help, which was greatly appreciated. Mark was friendly, funny, and I'll definitely be returning to CSL in the future because of his outstanding customer service.

Danielle Matthews

15th June

Giltbrook. What a lovely airy and well stocked store! We would like to commend Faiz in particular for his help and pleasant manner when dealing with us. Well done to all your staff Regards Peter Cullen

Peter Cullen

14th June

For the attention of Sam Greenwood. Good afternoon Sam. I would like to take this oppurtunity to say what a fantastic job you have done in turning around our views on CSL. Last week we were very disappointed in the service we recieved, not having recieved or being informed of the short delivery. When i contacted you, you took our issue onboard and solved the problem very quickly. Having found a suite for us to be delivered today rather than have to wait until the end of the month. The suite has arrived it looks fantastic. Once again a massive thank you to you. You are a credit to CSL Best Regards Peter Leary

Peter Leary

14th June

ITS REALY NICE TO ME TO HAVE SHOP WITH CSL OLDHAM BRANCH,THERE I WELLCOMED BY A GOOD SERVICE FROM MIS CHRIS WILLIAMS. I HAD ORDERD SOFA BED AND A 2 SEATER SOFA LATHER ON 2 JUNE.

Mr. Mahfooz

14th June

I recently bought a three and two seater sofa from the Crewe branch of CSL. The service was great. The salesman, Kamren, was friendly and gave me all of the information I needed without beign pushy at all. He gave me the time I needed to make a decsion and once I discussed my budget he did not try to make me stretch it. The showroom is great and nobody seemed to mind that I had two two year olds running riot with me! A great experience and next time I need a sofa I will definitely be going to see Kamren.

Fay Palmer

14th June

We have just purchased a beautiful suite from your Southport Store. Expected delivery this Thursday - I can't wait !! We were dealt with by Liam Armson who was extremely helpful and knowledgeable. We did have quite a long wait to sort details of payments out, but this was the fault of our address being registered as a non residential address and not the fault of CSL. WE WOULD DEFINATELY RECCOMEND CSL TO FRIENDS AND FAMILY in comparison to other furniture stores we have visited

Jo Rothwell

14th June

Was most impressed with the Customer Service at the Giltbrook Store on Saturday 12 June. John the salesperson was very helpful without being pushy and the transaction was completed without any hitch. Definately recommend to others

Diane Fathers

14th June

We bought a 3 seater, 2 seater, chair and two footstools from Ray at the Whitecity shop in Stretford. He was really helpful and patient as we couldn't make our minds up, we even went to Bolton and came back again so we could buy it from Ray. Would recommend CSL's service to anybody, haven't got my sofas yet but have heard only good things about them. Regards Julie (Northwich)

JULIE TIMMS

14th June

We went into the Oldham store(Elk Mill Retail Park)on Sunday 13th June and purchased a leather corner group. We were served by Daniel who was very professional throughout and was very helpful with sizing, maintenance & delivery. I would say we received an excellent service from Daniel and would like to thank him for his time and patience.

Sean Hurley

14th June

Purchased our new sofas today from the Chester Store,Brad the salesperson was very good at explaining all the technical information,and at no point did we feel pressurised to purchase.We are now looking forward to receiving our sofas in 12 weeks time.

Stefano De Blasio

13th June

LOOKED AFTER IN A HIGHLY COMMENDABLE AND PROFESSIONAL WAY BY FAIZ. A TRULY LOVELY GUY,AND A SUPERB ASSET TO CSL.NOTHING WAS TOO MUCH TROUBLE AND HIS HELPFULNESS AND FRIENDLINESS WAS CLEARLY GENUINE .

kate and bernie chadwick

13th June

We have just bought a pair of lovely 2x2 reclining sofa's from the Metrocentre, Gateshead store yesterday. The salesman Dave Purvis was quite simply fantastic! We previously visited so many different sofa specialists in our search for our family sofa's, being the "choosy" type of people we are, so came across so many different sales people. Given that your sofa is likely to be one of your bigger house purchases, you expect quality - and this is exactly what we have got! Dave offered us various purchase options, home buyer scheme, interest free credit etc WITHOUT the "hard sell" technique of other salespeople I could mention. He knew his stuff and added warmth and humour to what could have been yet another stressful shopping experience. Thankyou for your courtesy, patience, humour and high customer service!

Angela Crulley

13th June

Just bought two 'fab,funky'chairs, lime green and red. received great service from Paul Anthony, sales guy at the Metro Centre Gateshead.Would use Paul for future purchases and would recommend all family and friends to go to him.

RICHIE HENDERSON

12th June

Myself and my partner visited the Metro centre shop and received fantastic service from Gary Healy. Gary was very patient, to the point where he stayed back over an hour after closing time to make sure we were comfortable with our purchase and even measured out the size of our room and gave us different layout suggestions. He was helpful without being pushy and went over and above what oure service expectations were. 2 very satisfied customers. Thanks Gary

Catherine Hume

11th June

I have to say the customer service from this company was second to none. I phoned CSL in Nottingham one evening to clarify some measurements on their website and was pleasantly surprised to find the representative extremely friendly and helpful. He made some enquiries and made it possible for me to complete my transaction over the phone as I had an operation 3 weeks ago and am not able to visit the store. Overall a completely stress-free, friendly, brilliant service. Well done!

Deb Jackson

11th June

called in at csl notts earlier today,left very satisfied with the service from ash rana,very pleasant,laid back,helpful and not your average pushy salesman,a quick service which didn`t drag on or ended up buying any extras that weren`t needed,thanks very much for your help ash

nicky russell

11th June

Too many people complain and dont advise you on excellent service. Just want to say what a fantastic service from the buying through to the fitting and delivering of our sofas this morning. The salesman Brad in your Chester office actually got our sale due to his great knowledge and leaving us be!!! We had just been into DFS and had walked out due to the harrassment they gave. The two delivery duys that have just delivered and fitted our sofa were great and did it really efficiently and quickly to a fantastic standard. Just want to say in this day and age it is really nice to receive the personal service you provide throughout the buying and delivering process. Please pass on my thanks Kind Regards Michelle Stallwood

Michelle Stallwood

11th June

We entered your Crewe Branch today (11/05/10) and was greeted by a young lady called Natalie. She was extremely helpful and sounded very knowledgeable, and she was very funny in a nice way. It was a great pleasure doing the transaction with her, yes we bought some furniture as well. you would do well to keep her as long as possible as she is a good asset to the company. Very Satisfied Colin Morrey

Colin Morrey

11th June

Thank you very much to your oldham/retail park store manager Mr.Phil who provided me an outstanding C/services when i was planning to walk out of the store in bad mood. His sagaciousness has won my heart forever and will always prefer to buy sofas and any other house-hold things from CSL. It's just a message of thanks i hope you will convey it to all your team members Regards Mrs.N.Kauser

Noreen Kauser

11th June

I went to CSL birstall Leeds and found Danny Clegg to be one of the best sales people around! no pressuring to buy anything, a really good product knowledge and also took the time to listen and show you around to find the perfect sofa

Ian Hedley

10th June

JUST ORDERED OUR NEW SOFA FROM THE DONCASTER STORE WAS VERY IMPRESSED WITH THE SERVICE AND NO HARD SELL ATTITUDE OF OUR SALESMAN ASH RANA HE WAS VERY PATIENT WITH US AND VERY HELPFUL WITH ALL OF OUR QUESTIONS A VERY POLITE AND FRIENDLY GUY WOULD DEFO RECOMEND CSL IF YOU ARE LOOKING FOR A NEW SOFA FANTASTIC SERVICE

PHILIP BIRD

10th June

Excellent service at Gateshead by Paul would definately recommend the store to my friends

Christine Cain

10th June

We recently bought a couple of sofas from csl in Crewe, and we were very happy by the level of service, very welcoming and very clean, unlike some of your competitors. The salesmen "Kameran" was very helpful and extremely knowledgable about all there range. And at no point did he ever come across as pushy. A big thanks to Kameran, and cheers for the brew. 10 out of 10 for everything.

Matthew Lawrie

10th June

We visited cls today after going to a number of the other sofa stores in Doncaster, looking for anew sofa and found the staff polite and helpful and not being pressured in any way. A big thank you to Melvyn Hammond who took our order and looked after us.(even if he counldn't work the computer right)ha ha

Alan Roffe

10th June

Offered a competative price,great range to choose from & the sofa we chose was the most comfortable by far having been to all CSl leading competitors. The sales guy Hab Rahman was top draw.Freindly,not pushy, & informative.He was down to earth & made the purchase of our suite a pleaseure.Guy's like Hab will help to make CSL Britain's leading suite retailer & I would have no hesitation in recommending them in the future.

Martin Balmond

10th June

Excellent customer service over the phone and the delivery lads were exceptional too. The sofa was 4 hours late but the contact centre kept me informed throughout the day which was excellent

Chris Huggett

10th June

C/services provided by oldham retail park store manager and his staff was just outstanding... When i was about to walk out of the store in disappointment, they made a great effort with a great deal of politeness. Thanks to CSL team Regards Muhammad

Muhammad Noor

10th June

On the 5/6/10 we went to our Southport Branch to choose between 3 of the sofa corner units that we had seen previously.Janice Brittles said when we had chossen which one we had decided to have swhe would come and help us. We were very impressed and found her very helpfull.She is acredit to your company and very well informed. I must say all the other staff were very freindly also. We would not hesitate to recomend you to anyone looking for sofas or suites.

Brenda and Barry Owens

9th June

After much deliberation and many trips across the North East for the perfect living room settees, we settled for the Figaro from CSL (Gateshead Metro Centre). Paul Carl was our assistant and he was extremely pleasant and down to earth. He was right when he said there wasn't many comments about him, which is a shame because he deserves a special mention. I found him to be very laid back yet professional, and seemed to put up well with my indecisive daughter (who, by the way, is the one writing this now - haha). I (the daughter) am pleased with the sofa I chose, however rather impatient with the amount of time it's going to take to get here. Just the way the cookie crumbles I guess. So, as the sofas have not arrived, there's little to say just yet. To be continued... :)

Alyn Hall

9th June

When visiting CSL Warrington I was really impressed with the genuine concern from Nicki that I was made aware of all the options available in my situation. She made me feel very welcome and relaxed, she is a real asset to your company and one of the reasons I opted to buy from CSL and not one of the many other competitors I visited on the same day.

Michael Buckley

9th June

Ally Lay Leeds Store Thankyou so much for your help advice and patience when i came to choose my new sofas. From walking into the store to the delivery of my leather sofas your professional approach and friendly attitude made the whole experience a joy. I will have no hesitation in reccommending csl and Ally to everyone.

Lisa Robinson

9th June

The whole experience from walking in the door and being greeted through to buying a suite was enjoyable at CSL. Our consultant Eddie was helpful and informative.

bruce philpott

9th June

I entered your Metrocentre store on Friday 28 May 2010 and was met a young lady by the name of Suzanne Allerdyce who showed us around the store with a view to help us make a purchase. When we decided on the suite we wanted (the Imperial)Suzanne advised us on the product, the care and attention of same and all the necessary steps in repsect of finance and how to track our product. She was the epitome of excellence and showed great patience in her presentation. I would have no hesitation in recommdending your company to any of my friends or associates.

Mildred Kelly

8th June

CSL Doncaster were great today when purchasing our sofa. The non pushy sale was warm and friendly but gave us all the knowledge we needed. Special thanks to Melvin and Jamie for helping us with out choice. Very professional.

lisa Johnson

8th June

Doncaster CSL staff were so helpful today when purchasing our sofa. The non pushy approach was warm and friendly. special thanks to Melvin and Jamie for helping us decide on our purchase. very professional.

Lisa Johnson

8th June

We would like to thank the manager & John Dibb for their help &advice when buying our new sofas

B Gray

8th June

I'm so frustrated that I've lost the name of our delivery guys because I wanted to give them a special mention. The sofa didn't fit in the lift so they carried it without complaint 10 floors up! Anyway, they were delivering from the Birstall store to Leeds City Centre on 28th May, so if their manager remembers them, please pass on our huge thanks. Really pleased with the sofa, the salesman and the delivery, so thanks!

vanessa brown

8th June

I bought a leather corner suite today from the Stockport store and the assistant Barry Farmworth was very help full and fully explained everything i needed to know about the product and also the finance. I am now looking forward to the arrival of our new furniture!

Phyllis Walsh

7th June

went to the doncaster branch today bought two sofas and was extremely pleased with the service that i got from melvyn. the manager was also very helpful.

lisa hanson

7th June

CSL DONCASTER thanks for the 1st Class service, the non pushy salesmen, the good looking manager weve now purchased a new suite from you after looking in numerous other furniture stores you are the best for choice and customer service. Special mention to Melvyn and also Barry as well as the admin lady. Looking forward to the delivery service being as excellent.

Karen Thompson

7th June

We were very impressed by the service we received tonight especially as it took us over an hour and a half to chose our furniture! Simon was very patient and extremely helpful. There was exactly the right level of service, we did not feel under pressure yet Simon was available at every stage to assist and inform. Ref 1217254/2

jane yarwood

7th June

S/B Paul on the 1st of June at Gateshead CSL. Relaxed service and didnt get pestered or pressurised into buying a certain costly sofa!!!!!! (like some places do!) We are looking forward to getting our new sofas next week!!!! Pleased with the service so far

Beth Abbott

7th June

Went into the Doncaster branch yesterday, first time we had been in. Found the staff member who helped us very freindly, Melvin was his name. Nothing was to much trouble to sort, even made me and the wife a cup of tea whilst the system was down. He just didn't leave us waiting while every thing got sorted.Top class service.

Gary Robson

7th June

1st time buyer of a suite. was given advice and shown around all the suites that matched our criteria. would definately recommend them to other buyers

Nick Parker

7th June

We have now taken delivery of our suite. The delivery guys extremely polite and helpful. The suite is all we could wish for and would certainly recommend CSL to friends and family. A GREAT EXPERIENCE FROM WALKING THROUGH THE DOOR TO DELIVERY... YOU CAN ASK FOR NO MORE THAN THAT.

Denise Wilson

7th June

VERY RELAXED WHILE LOOKING AROUND.WE WERE NOT OVERPOWERED OR INTIMEDATED BUT HAD HELP AND GOOD ADVISE WHEN WE NEEDED IT. EVERYTHING FROM CHOOSING MY SUITE TO THE DELIVERY AND REMOVAL OF MY OLD FURNITURE WAS THE BEST SEVICE I HAVE EVER HAD FROM ANY FURNITURE STORE.THE DELIVERY MEN WERE ESPECIALLY GOOD.THEY WERE PLEASANT, HELPFULL AND EXTREMELY PATIENT. NOTHING WAS A PROBLEM. I CANNOT PRAISE THEM ENOUGH. I CERTAINLY WOULD HIGHLY RECOMMEND CSL TO MY FAMILY AND FRIENDS.

Denise Purvis

7th June

Very well laid out store. Sales rep that we dealt with was A1. Not pushy gave info 'at arms length' - gave name as a contact . coped well with kids, he made us feel that they were not in the way/ hindrance (Bob Owens @ Chester Store). good setup. good availability and staff assistance from Bob. Compared with DFS, a much more pleasant experiene - that place was horrid! All staff apeared to have a great deal of confidence in CSL products.

Mr. Thomas

7th June

I recently visited the Southport showroom and was impressed by the spacious layout of the store. It was very clean and on two floors. I did initially get some help from Alan but then browsed on my own and sat on many sofas without being hounded. When I needed more information it was given in a friendly manner. I returned again at the weekend, and Alan went through all details with me very clearly and I placed my order. Only downside is the long wait for the sofa! Service was excellent on this occasion.

Philippa Parkin

6th June

Today was the 1st time my husband and I have ever gone into this store, but it definitely won't be the last. Very friendly and informative staff, Dominic was very patient and left us to think over our decision with a free cup of coffee, without making us feel pressurised or trying to force the sale. Excellent service throughout, keep up the good work.

Cheryl Head

6th June

My husband and I bought our first sofa with CSL. We were very impressed by the service given by Danny/Daniel(!) in Leeds. He made us feel confident that we were buying a good sofa and helped us out with all the finance options. Would definitely recommend csl and Danny. (The admin girls were great too!)

Emma Hill

6th June

we visited one of stores recently at nottingham and we purchased a halo corner unit in black & grey. i want to thank 2 people in paricular that worked here. Ash Rana & Danielle Paxton wre amazing with us. we couldn't have asked for any better 2 people. they explained everything to us they answered every question without hesitation. if u visit this store ask for one of those i would recommend them & this store to anyone. can't wait for my sofa to arrive. thanks Thomas Hill

thomas hill

6th June

We have visited & bought a suite from CSL Doncaster today and found the our assistant, Melvin very helpful. I have recently had a stroke and Melvin was very patient with me.

Irene Stewart

6th June

We would like to thank Nick Cameron from our local Nottingham store, who was really helpful and not pushy in anyway. He is a really nice guy thanks for all the advice. We are looking forward to our new sofas.

Dave and Andrea Kenna

6th June

We recently had a problem with the hinge on our footstool and one of your repair team came out called Billy. I just would like to say that the gentleman concerned came into my home and was friendly, courteous and fully explained the problem with my footstool. I would like to add that I have had excellent service from CSL since I bought my suite and would have no hesitation in purchasing a product from you in the future.

Lynn Greaves

6th June

Nikki(in training)and her manager were very helpful at the Warrington store last weekend! keep up the good work Nikki. thank you

Stacey Astley

5th June

We had been to a few places looking for a new suite but nothing really took our fancy until we walked into CSL at Oldham. The store assistant (Ashley) was very helpful & informative. We didn't feel pressured into making a decision - in fact we felt like we were already in our own front room discussing the options. Now we are looking forward to the arrival of our new furniture.

Belinda Ashworth

5th June

we visited the csl store in nottingham, and were met with friendly polite staff.we would like to thank salesman david boyd for his help in our purchase of a leather sofa and chair.we recommend csl not just to friends and family but anyone who wants non pushy staff and a great suite

andrew dyson

5th June

i purchased the halo corner unit on 31st may was delivered by fri 4th june was a brilliant experience shopping at the birstall store mo was the guy that helped us he made us drinks and even got that spot on as we had a fussy one with us,he went through everything we needed to know about the suite and how to look after it really an all round good sdalesman thanks mo the suite is brill i love it and the swivel chair fits too (just tho)thanks again for your help will def recommend you to others.

sharon smithson

5th June

We recently visited the Blackpool showroom looking for a new suite for our front room. We found the salesman very helpful, not pushy as expected. And we chose one there abd then, we are expecting it's arrival shortly as we required the electric recliner's on all items. Thanking you Colin & Pam

Colin Pratt

5th June

Many thanks to Martin(Manager) and Andy (salesman) for your friendly and pleasant service,also to Mark and Stuart the delivery men who had the difficult task of getting a very large settee through a small opening doorway. CSL your furniture is not only of the highest quality,your Stockport branch staff are a credit to the company Mr and Mrs Teal

Peter Teal

5th June

I found Hab Rahman of the Leeds store to be an extremely charming salesman. I did not feel pressurised in any way or form yet Hab was totally comitted to the needs of me and my family. He was pleasant, considerate and extremely polite. I feel that Hab is a great asset to your comapny and will go a long way in his career.

Neseem Mehmood

4th June

We would like to thank Allan at your Southport Branch for making the experience of purchasing a sofa so pleasant. He is an excellent saleman, taking the time/effort to listen to our needs and a credit to your company. Please convey my thanks to him and to Kelly who completed the paperwork.

Jenny and Keith Budd

4th June

we purchased a suite from csl at middlebrook bolton today,the salesman assisting us was very friendly and helpful,other staff seemed friendly too.cant wait for my suite to arrive.i would like to say thanks to ibbi kathrada.

marie fairhurst

4th June

we purchased a suite from csl at middlebrook bolton today,the salesman assisting us was very friendly and helpful,other staff seemed friendly too.cant wait for my suite to arrive.

marie fairhurst

4th June

we purchased a suite from csl at middlebrook bolton today,the salesman assisting us was very friendly and helpful,other staff seemed friendly too.cant wait for my suite to arrive.

marie fairhurst

4th June

Visited Metro Centre store on Bank Holiday Monday and was assisted by Paul Anthony an extremely helpful and knowledgeable salesman who was in no way pushy or overpowering. Were not too sure if chosen sofas would fit room so he assisted with providing all measurements and left us to check and come back to him. We were so pleased with his service we waited until the next day he was working and returned to the store to order a totally different suite after determining the first one would not fit. Had the salesman been pushy I may have ordered a suite which did not quite fit ! Ended up buying a more expensive suite but felt that we had got what we were after . Paul also explained the after care service which we did buy as it worked out 10% of the suite price but covered it for 5 years . Would recommend anyone to ask for Paul Anthony and a look in CSL which has a huge range of suites of top quality and in most colours of leather you could ask for. Only down side is potential 14 weeks delivery on suite which seems like an age . Thanks CSL

Phil Mantey

4th June

chris ravenscroft was really nice and helpful answered all are questions we needed to know we would buy again from csl and will recommend to our friends and family

andrew johnson

4th June

Today we purchased a Living room sofa and chair at the Gateshead Metro Centre departmentafter seeing the advert on the internet. Our salesman Paul was very helpful, he wasn't pushy and let us take our time when looking around the store. Other staff were lovely and helpful. When our furniture finally comes we hope it's just as good as what the service was like in the shop. We will recommend this shop to our friends and family.

Gary Tonge

4th June

Recently purchased a new Lounge suite at the Doncaster branch. Barry the salesman was very helpful and more important not pushy in any way. Additionally all the staff were friendly and polite and an asset to the store. It makes a nice change to be able to go into a store and not be pounced on by commission seeking sales people. Delivery was only 3 days which for someone who hates to wait is excellent. If the suite lives up to the staff will certainly use CSL again..... despite Barry taking sides!!!! private joke.

DENISE WILSON

4th June

This is 1 of 2 testimonials really. I must comend the work of Sally-Anne Colton who works for CSL in the customer services(I think). What an absolute pleasure to have her deal with our reorder!! Whilst on our honeymoon in St Lucia, I have emailed her and all's I received was prompt, professional and very considerate replies. It is important that future potential customers know that there are amazing staff at CSL. Don't for one minute believe everything you read!! Sally thank you again. A good job and very well done :0)) xx

Jayne Lunt

3rd June

Our visit to the rotherham branch of CSL was very enjoyable. we had decided to go look at a sofa we had seen on the internet, so just popped into the local branch. Peter Grant, the sales consultant greeted us as we came in and explained where everything was, and the different options available for delivery etc. He left us to look around, then came and found us and offered us a drink. We were mostly impressed with the no pushy sales attitude. We found the sofa we originally wanted, but unfortunatley, after measuring it up with peters help, we found it would be too big. Peter asked us what we were after and showed us other models available. We eventually decided on a fantastic sofa and cuddle chair combination. The sales part was clear and concise and very painless, taking only a few minutes! Over all we were massivley impressed from start to finish and are looking forwards to the delivery of our new suite!

Zoe Kimpton

3rd June

Ordered from the Stockport store, Andy Brady who served us was extremely helpful, gave us time to browse and make sure we were certain of our choice (even after changing our minds a few times!) Not at all pushy, good product knowledge, we were well taken care of and would definitely recommend. Thank you Andy!

Sally Lusher

3rd June

just bought a sofa it was brilliant service in warrington not pushy either which is brilliant:)

nick spedding

3rd June

Just to say that Jeff, at the Blackpool store, was very helpful and took time with me while I was trying to make a decision - he wasn't pushy, just polite - I bought the sofa so thanks again for his patience.

Ros Arnold

3rd June

First time buyers with CSl. Had not come across them before and found them by chance when coming out of SCS at the Gateshead store. We were looked after by Terry and were very impressed with the level of service. Everything was explained to us in detail and there was no heavy sell or suggestion that the price was only good for the Bank Holiday weekend! As long as evrything goes to plan from here on in, then I would have no hesitation in recommending to friends and family.

Graham Heap

2nd June

CSL at Metro Centre Gateshead. Excellent service at showroom from Gary Healy who was patient, friendly, knowledgable and extremely helpful. Ask for him by name, a really good guy.

Brian Heeler

2nd June

Bought a sofa from CSL Blackpool. Jeff the assistant was very helpful indeed. Even gave me food for thought when purchasing the sofa. Would highly reccomend. You Rock.

David McCollom

2nd June

we arrived with a pleasant greeting from gary healy at the metro retail park branch.we found that we were not pushed into buying a sofa and had a good look around the store.we are pleased with the service and would recommend him to any of our family and friends.great service.

anthony day

2nd June

This is the 2nd purchase from csl, the 1st being 12 years ago, had no problems with that sette but health problems now mean we need a firmer seat! We went to csl Oldham and were greeted by Daniel Balcerzak who was very helpful and was able to answer all our questions, when we had decided which to buy all the paper work was quick and easy. Thank you

jane davies

2nd June

The fella john from the Speke store on Sunday 23rd May was really helpful with us deciding on a new couch and as we had never done it before he made it really easy for us! thanks

amy butterworth

2nd June

We are buying the sofas for the first time from CSL.never thought it would would be that easy with the real specialists guidence from Ash Rana in Nottingham.

fatema lightwala

2nd June

just to say thankyou for the service at your store in the metro centre we have passed your good name on to our daughter and some friends one of your staff named terry was very helpful we will be calling again mr , mrs mccourt

Mrs McCourt

2nd June

Jason Breeze was the sales person in Bolton CSL, he was friendly, professional and very knowledgeable about the products he was selling; he was a credit to CSL, nothing was too much trouble, he went above and beyond the call of duty, when helping us to decide what we were looking for, he moved displays around so that I could see how the chair I wanted looked with the sofa my husband wanted, he was fabulous. We would recommend Jason to anyone looking to buy new furniture. Thank you for all your help and Patience Jason. And thank you for the cup of tea.

Jeannette And Paul Boustead

1st June

This is the 2nd time we have purchased a sofa from CSL, the first one is still going strong after 15 years but a chnage of deco has meant a change of sofa! We returned to CSL knowing that we recieved excellent sales/service the first time and we were not dissapointed on our 2nd visit. We visited the Warrington branch and the salesperson Janet who helped us, was very friendly, very professional and very knowledgeable about the products they were selling; she is a great credit to CSL. I'll certainly refer family and friends to CSL for their furniture and especially point them in the direction of Warrinton and Janet. If you read this Janet we just wanted to say a big thank you and it was a pleasure being served by you

Carolyn Waite

1st June

Bought our sofa from the CSL at Giltbrook Retail Park - excellent service...very happywith Mr David Boyd , the sales guy who helped us - ask for him if you visit the store!!!

Caroline Horsman

1st June

Visited the Leeds store at J27 of the M62 - Served by a young man called Hab. Lovely guy, really helpful and friendly. I had been in all the other retailers on the park and had been pounced on by pushy sales teams. Hab was not like this and I felt that I was in control of the sale. He came across as very bright, very enthusiastic and very trustworthy, something that was lacking in the other shops. I hope his line manager reads this and rewards him effectively!! Good luck Hab with your future plans.

Mike Sibley

1st June

We have today bought two powered sofas. Mr John Freeman was extremely helpful and not pushy. He is in the Speke store and would like to congratulate him for his product knowledge nd the time he spent with us doing the deal. I hope all your staff are as good as he. Thank you J S Bergin

John Stuart Bergin

1st June

we visited your store in gateshead and was pleasantly surprised by the help given to us by a member of staff called Andy he was polite and friendly and also informative about the sofa and chairs that we chose

janet gallon

1st June

Hi, Just a quick comment really on one of the Salesperson we met when looking for a sofa set. IBBI. ( See! I told you I would mention you! ) This guy was really funny, very friendly and explained everything really well.We were made to feel very welcome by him.Is was our 1st visit to CSL and he made it a memorable one.I also want to mention the supervisor - forgot ur name so sorry but im sure Ibbi will remind me! Supervisor was extremly polite, very professional and helpful.thx !

sajida Anam

1st June

I have just had one of your representatives out to our sofa that we purchased last year. We noticed yesterday (31.5.10) that the stitching was coming apart of the edge of one of our sofas. We contacted CSL who were very helpful and we received a call from Glen that same evening. He visited us and promptly corrected the problem in a matter of a few minutes. He was very polite and helpful. I would just like to say what a fantastic service from yourselves and I would have no hesitation in recommending CSL to friends and family.

Madeline Ward

1st June

Me and boyfriend recently visited the leeds branch of csl looking for a corner sofa with fast delivery. We was met by a very friendly sales adviser - hab rahman. He was fantastic he showed us different models and what models we could have with different delivery times. He allowed us time on our own and we didn't feel pressured. He fully understood when we said we wanted to look round other sofa shops. We did this in various shops on the same complex and i can say the service we was given in csl was second to none. We returned to the shop and chose the first sofa we had seen. Typical woman. Unfortunately we didn't qualify for interest free credit, so we returned a few weeks later to buy the sofa out right. We was met again by hab rahman who was again really friendly and remembered everything we had told him on our first visit. He gave us detailed information on how to clean and care for the sofa and offered us a range of delivery dates. I can honestly say we experienced first class customer servive, hab is a credit to the store.

Victoria Sillitoe

1st June

We visited csl at Metro Centre, Gatesheads. We were given first class service by a very nice young man called Andy, who was attentive without being pushy, he was polite and helpful thoughout. We were so impressed with the furniture and service we have already recommended csl to our daughter and her boyfriend.

Lesley Mills

1st June

It isn't often that I feel compelled to leave feedback about a shopping experience but I believe it is merited on this occasion. I called into the Doncaster Branch of CSL on Friday where there was a wide selection of furniture displayed on the shop floor. Whilst the prices were competitive with other stores that I had visited, the furniture was built with better materials, to a higher standard, and backed up by a reassuringly comprehensive guarantee. The salesperson who helped me, Barry, was friendly, professional and very knowledgeable about the products he was selling; he was a credit to CSL. I'll certainly refer family and friends to CSL for their furniture needs and make it my first point of call with regard to future purchases.

Ivan Lowles

31st May

I was made to feel most welcome by the staff and did not feel preasurised in anyway into buying the sofa. I would recommend CSL to family and friends.

Helen McGregor

31st May

Served by Hab, very nice, well informed, not too pushy!

Jane Dennis

31st May

This was my first visit to CSL. I have visited many different companies looking for a new sofa. The range here was excellent and the comfort and build quality were all very good. The sales consultant was really helpful and assisted us in making our choice.

Paul McCurry

31st May

After waiting 15 weeks for delivery I was extremly pleased with the quality and look of my sofa. Only to notice a problem with one of the recliners, after contacting CSL with my concern a very nice technician came out on a Bank Holiday and was able to rectify the minor problem which had resulted when the sofa was clipped together. I am highly delighted with not only the sofa but the after sales service. I would recommend CSL to any one thinking of investing in a good quality sofa and chairs. Thankyou Terrie Rowe (Mrs)

Terrie Rowe

31st May

I visited your showroom in Gateshead today and was served by Paul Anthony who I found very very helpful with my purchase he was a great help in me decideing what I wanted. Thanks

Janice Scaife

30th May

I hsve just purchased some furniture from CSL. Firstly I would like to say that CSL were the most reasonable and believe me i did my shopping around. The service was outstanding in particular Craig. He was very new into the Gateshead store yet very knowledgeable. I took up a great deal of his time over two days because of my problems with buying furniture without my husband,who is away. He was very understanding and patient, a credit to the company. In the end Andy was a big help to, so thank you guys, a big thumbs up to you both. I look forward to receiving my items in record time,please!!!!

Caroline Kelly

30th May

Hab Rahman, was very very helpful, not pushy, even offered me a cup of coffee to which i excepted as i'd been shopping all morning. Very pleased with outcome, even got me bank holiday Monday delivery. 10/10

Paul Worsnop

30th May

I went looking for furniture for my first house at the Metrocentre store on Saturday 29th & was greeted by Gary. He let us browse & take our time & priced for the design I liked & suggested other similar lines. He was very helpful & gave the measurements for all the items as space is a factor. He explained the different cushion & fabric options on the 2 designs I'd narrowed it down to. When I returned the following day he was busy helping another customer & so Terry helped my complete the purchase & explained the home buyers contract to me, which is helpful in my situation & wasn't pushy when it came to optional extras. Very helpful & approachable staff & I would recommend CSL to anybody who asked. The choice at CSL far exceeds everywhere else!

Laura Charlton

30th May

We bought the Hugo 3 seater / cuddle chair / storage footstool from Doncaster. Our salesperson was Martin (didn't catch his last name). After greeting us he showed us around similarly styled sofa's that were within our budget. He didn't push us to look at things we didn't want to, and didn't try the hard sell. Safe to say nowhere else had the same choice and quality as CSL.

Sarah Pateman

30th May

I went into the lackburn store n Saturday 29.05.10 with my partner and 3 livley girls. We were firstly greeted, asked if we had been before, introduced to Gary Pond and offered to browse at our own leisure. Gary was never to far, to offer support, advice and assistance. There was no rush or push to buy anything and the store manager also introduced himself and gave some fantastic and reassuring news on the settee we have purchased!!!! I would recommend CSL to friends and family anytime. Keep up the great work Blackburn x

Katy Gibb

30th May

Yesterday we visited DFS on the Sealand Ind Est at Chester,we only spotted one suite that we liked so we thought we would go next door to CSL. We wanted a firm but comfortable suite that we could even rest our heads against. We were assisted by Natalie Duggan who was extremely helpful and new her "stuff". We liked what we heard, but still wanted to take a further look around the store. We spotted a suite called the Ontario,when we sat down on it..it was bliss, once again Natalie was there to help, we called her over and she talked us through everything.She was great and an asset to the store, we didn't feel pressured and we are happy with our purchase.

Bretherton Stephen

30th May

we recently visited the store in southport and puchased a suite.The sales consultant that we delt with was, Janice Brittles who we found friendly, professional and very helpful.One of the things we liked was that we were given the information we required and the time to make a decission without feeling pressurised,

TANIA WROE

29th May

after searching numerous sofa companies for a nice sofa with fast delivery i decided to try the net. i saw a sofa I liked and called the store to check delivery times. I spoke to Craig Tombs who took my number and called me back with choices based on my requirements. I ended up visiting the store, speaking to Craig and making a purchase. Craig had a vast amount of knowledge and was extremely helpful and even stayed behind after the store closed to seal the deal. TopMan

Darren Matthews

29th May

A big thank you to Liam at Southport store for his friendly and polite help and service. A relaxing and no hassle shopping experience

Sherri Ward

29th May

I would like to say a big thank you for the excellent service we recieved from Peter Grant at the Rotherham store. He was extremely helpful and offered great service.The store is beautiful and in choosing my sofa was a hard decision as they have that many. Peter may the process simple and I walked away having ordered the sofa of my choice, he explained what would happen next and now I cant wait for the sofa to arrive at my home. Thank You all to CSL.

Dawn Fairchild

29th May

We have had an enjoyable service here at csl Hab Rahman was awsome and very helpful and kind thanks mr n mrs jogee

Zahira Jogee

29th May

We have just been into the blackpool branch and on entering we were greeted warmly and then left to browse the store without any hassle. Once we had seen a suite we liked Alfie was more than helpful in advising us on a suitabe configuration for our room. We were furnished :) with a good cup of tea whilst alfie informed us of our payment options and expected delivery time once all the decisions had been made we moved to another member of the team for paper signing, every member of staff that have dealt with today have been curtious helpful and most importantly very friendly. The whole team at blackpool are a credit to the company and we would like to thank each and everyone of them for there efforts today and especially alfie for his hard work and time.

Denise Morrissey

28th May

Andrew Brady stockport branch Would just like to say andrew was a brilliant sales man i found his service very helpfull and polite.nothing was to much trouble.ands makes a brilliant coffee,haha i think he should be promoted.thanks.

Mr And Mrs Catherine And Philip Brennan

28th May

Bharat Rattan at your warrington cheshire store and his colleague today 27th May 2010 are deserving of the highest praise for the service they afforded both my wife and myself during our visit and purchase today.

Paul Boardman

27th May

I visited CSL in Blackpool today with my parents; everybody was very helpful but especially Alfie, nothing was too much trouble and it turned out to be a very relaxing afternoon, Jeff made us a lovely cup of coffee and we sat on the extremely comfy chairs and had a good chat. My parents chose a lovely sofa and chairs and delivery was arranged at a convenient time next week. I would definitely recommend CSL for the excellent service, thanks

Heather Fairclough

27th May

Heather Fairclough

27th May

I purchased a suite today from csl at Doncaster. The salesman was called Martin. I found him extremely helpful, knowledgeable about the product and a pleasure to do business with. We'd like to say thankyou for the service received and also to Pete who made us a cup of tea and offered us biscuits.

Paul Holmes

27th May

After looking at all the websites for furniture in my area found BLACKBURN CSL offered the best range and guarantee. Having chosen the suite online , went to the BLACKBURN store to test the springs and things. Deciding this was the suite for us, we were attended too by Dianne Tomlinson who made the ordering quick and easy. Having placed the order we were given a delivery date, this was beaten by a month. Making the ordering through to delivery very quick indeed, plus we could track the order online even down to a time slot for delivery. The delivery men were polite quick and efficient and phoned to say they were on the way (Ste B/Sean L.) and took no time at all unloading, unpacking, testing and giving guidance on care of the suite, even taking all the packing away, all this for free delivery. Well worth visiting the BLACKBURN store, it is tucked away in a corner of a retail park but if you make the effort it is well worth it

david mcloughlin

27th May

Dear CSL, We are sat on our new recliner chairs and they are every bit as good as they were in your show room. The two blokes who delivered them were marvellous, all in all we are very are pleased to have purchased our furniture from you. All credit due to Barry Kerr (Baz) at your Birstall showroom. Thank you very much for the wonderful service we received from you.

Ron and Elaine Holmes

27th May

We bought a sofa from CSL about 4 years ago so decided to go back after adding another room to our house. We were shown round by Liam in the southport branch who was very helpful. He made us feel at ease and talked us through everything. Nothing was a problem and we had him trying all different combinations with pillowbacks so big thanks to him and all the staff in the southport branch who were very polite. I would also like to thank a lady called Alison who i spoke to on the telephone at head office. I had my sofas delivered today and had a small query and when i phoned Alison was really helpful and sorted my problem in no time. She was very polite and well mannered so thank you very much. We are very pleased with our sofas so keep up the good work.

Russell Underwood

26th May

I would just like to express what fantastic service an advice i got whilst purchasin a suite from your store in Blackpool. Jeff Thompson was very pleasant, polite and very helpfull he made me feel at home, not many staff employed in stores nation wide would offer the service Jeff did and may i add he makes a nice cup of tea. Thanks Jeff you do your company proud !!!

Janet Atherton

26th May

We visited the Blackpool store on 14 May, we were surprised at the size of the showroom and the choice available. The staff introduced themselves, were polite, very welcoming, knowledgeable and NOT pushy sales people. The whole family enjoyed the shopping experience and we now look forward to our new suite arriving. We would like to thank Arif Bapu for his assistance on the day.

David Whitaker

25th May

Having bought a settee over 10 years ago from your Middlebrook store and being impressed with the service and quality of the merchandise we returned again. My wife visited on the first occasion and was welcomed by Graham. She was impressed by the way he was always on hand for advice but let her browse without being harrassed. When needed he was always nearby to provide expert advice and was well informed of the products. He helped with sizes and what worked best as combinations that would cater for our needs. When we all returned the following week we were helped by Paul as we were told Graham had left the company. Paul again let us browse whilst remaining available for advice. He provided honest and well informed advice, even looking with us at different leathers in the shop to show comparisons to enable us to make a choice that was suitable for us. Also as we were due to move house he went over the options that CSL offer to cover if anything happens or if we find we need a different size on moving in. This was reassuring and definitely helped us make our decision to place an order. By the time we had gone though everything it was closing time but again Paul did not rush us and reassured us that it was not a problem. As on the first time we bought a settee with CSL, we could't ask for better service and if the settee lasts as long as the first we will be very happy. A Big Thankyou!

Mohammed Rasal

25th May

Recently bought a vantage leather suite from the Birstall store. Excellent service by Barry. Not pushy, just helpful and patient. Really pleased with the furniture now its in situ. Prompt and rapid delivery. Satisfied customer all round.

Peter Watson

25th May

We are absolutely delighted with our new sofa. The team at the Greyhound Park, Chester were excellent and went out of their way to be helpful. The delivery guys were absolute stars very experienced, polite and nothing was too much trouble. We have already recommended you to our friends and family and will continue to do so. We have no doubt that we will buy again from you in the future. Exceptional service, thank you very much.

Chris and Claire Dickens

25th May

Good service and information from Andrew Brady at Stockport store, has even arranged a sample of the leather to be posted to me so I can match a carpet. We were recommended by a friend to try this store and are glad we did.

Christine Gee

25th May

I have just had my suite delivered. I must say the delivery men had a problem getting it into the house but to them it was no bother. They were so helpful and cheerful. The suite was delivered on the date stated unlike some department stores. A big thankyou. Well pleased.

yvonne jones

25th May

Bought a chaise and 2.5 seat sofa from your Chester store last night. Had originally gone to purchase similar from DFS but as we parked outside we popped in on the off chance. Loved the suite as soon as i saw it but the decider was the non-pushy approach from Darren Lloyd who advised me on what to look for without the hard sell. In comparison, DFS had not got the suite I had arranged that morning to view even on the showroom floor asked me to come back in 20 mins while they got it out, and then followed me to the door with reasons to buy from them when I said I wanted another look at the one from csl before making my mind up.!! This made my mind up completely and went back to your store to make the purchase. Even though it was after 7.40 pm I was not rushed or hurried and everything was dealt with professionally. I received after sales care advice which Darren took time to explain. I left at 8.15 very happy with my purchase and would recommend this store. Thank You

Lisa Jones

25th May

I would like to thank Ray K at Old Trafford CSL for being extremely helpful and patient whilst I chose my new leather sofa. He gave great advice and your after sales service has been very good as well.

abi Brown

24th May

Myself and my Girlfrind purchased a sofa set from the CSL in Leeds (Batley). The Sales person we met was a Man called Chris who was fantastic. A really genuine guy who knows an awful lot about the range of sofas at CSL. He was the prime reason we bought the sofas we did!!! Really great.

Michael Denver

24th May

We have visited the store several times before placing an order and we were never pressurised to buy. The atmosphere is very friendly and relaxed.

Mr. and Mrs. Ruscoe

24th May

Bought furniture for our new house today and found Paul Anthony to be really helpful, knowledgeable and accommodating, by arranging what we wanted. Also offered good aftercare advice and made us feel very relaxed and comfortable and would defiantly recommend to others and go back for any further furniture.

Helen Hume

23rd May

I would just like to say how helpful & knowledgeable Mr Craig Tombs was at your Blackpool store in my purchase of a 3 piece suite

June Bayley

23rd May

went to the old trafford white city store and was served by a guy called jeremy who made the shopping experience very pleasant although i know these guys work on a commission base i didnt feel that i was being hounded as you do feel in other stores he was very proffessional in all aspects of his job i would definately reccommend him to anyonewho will be looking to buy furniture

fione weiner

22nd May

The service from Southport branch was excellent, this is the second time we have bought a sofa there. The staff were really great especially our sales person Jan. Definitely buy there again and recommend friends and family.

Sheila Vooijs

22nd May

Dave from the Gateshead branch helped me purchase a leather suite today (21/05/2010). He was extremely helpful and gave good after care advice regarding my new leather suite. He certainly portrayed CSL as being very customer focused. I enjoyed my buying experience and would definitely recommend CSL to friends and purchase all of my sofa's from CSL in future. I just wish they also did bedroom furniture. Thanks Dave.

Kimberley Walton

22nd May

EXCELLENT ALL AREAS OF CUSTOMER SERVICE. I WOULD DEFINELETLY RECOMMEND TO FAMILY AND FRIENDS AS I WAS RECOMMENDED. I WOULD ESPECIALLY LIKE TO THANK MARTIN AND MARK AS WAS A HEAVY SOFA MUCHLY APPRIACIATE THEM DELIEVERING.

Francis Westhead

21st May

I'd like to thank Michelle for her friendly service, showing us different products and a detailed information on how to take care of the product we chose. Guiding us rather than pushing us and making a great cup of tea. Thank you Michelle

Raymond Foster

20th May

fantastic service from andrew brady at the stockport branch realy went out of his way to find what we wanted. would highly recomend.

warren cassidy

20th May

excellent service, very curtious, very thorough and friendly. thank you hab rahman, Leeds store

Anis Musa

20th May

Ibbi made a refreshing change from all of the other pushy and false salesmen that i have experienced whilst looking for a sofa.we purchased THE most comfortable sofa in wigan !!!!!

Sarah Partington

20th May

Order ref. 1230593 very pleased with service in the Oldham store from Craig Tombs, and the quick and efficient way you responded to putting right a small blemish on our new sofa Many thanks JM.

John Mills

18th May

Purchased 2 leather recliners and a settee from your Chester store last week. It was touch and go between CSL and Reids as to who we bought from . I can tell you that Brad Kelly swung it in your favour. He seemed very knowledgeable and was informative on all aspects of what we should look for without any hard sell . So far I would recommend CSL as good to deal with . John Davies

john davies

18th May

I went to all the furniture stores and CSL was the best by far. Not only did I get a superb, stylish and reasonably priced delux corner suite, but the sales staff were welcoming, friendly and helpful. IBBI (my salesman), Hash, Emma were patient and did not push me to make a decision. I almost felt like I had made new friends!. I will be visiting the store again as I would not consider buying more furniture from anywhere else for my new house. The staff are willing to to listen to my wants and needs particularly my colour scheme and overall design of the my living room. i would advise anyone who cares about quality and style to visit CSL. The best part of shopping h ere was definatley the staff, I had a wonderful afternoon. Thanks IBBI for the biscuits!

Gail Taylor

18th May

On Friday 14th May my husband and I purchased a suite from your Park Road,Blackpool store. We were welcomed into the store by Jeff Leader whose attitude and attention to our requirements was beyond reproach at all times.Left to our own devices to look around at leisure without any salesperson harrassment and the feeling that we were in a happy and well run environment. We quite quickly selected the Black Leather Burleigh Suite...1 x Electric operated 2 seater recliner,1x manual 2 seater recliner and 1x manual 3 seater recliner.At this stage Jeff joined us and whilst going through the practical matters re the order we had a most enjoyable conversation. Jeff Leader is an excellent manager for your company it was a pleasure to be served by him and despite a little pressure from myself for discount none was forthcoming and he sold us all CSLs beneficial leather products.If we were still in business I would definately have head hunted him as managerial for us!!Very few and far between these days. Well done CSL and Jeff Leader!!! We bought a suite for our daughter from you at Christmas and she is delighted with it.Recommend CSL... Yes we have done and will continue to do so. Very Best Regards

Pauline and Malcolm Billington

18th May

i thought i would buy a new suite, so i went on to the csl website , i ended up calling the store for some info and i got Brian who was wonderful he helped me with my choice and even called me back to save my phone bill. I got the one i wanted and it came today 4 days later, delivered by Andy and Tony who were absolutely great (even though a tractor made them move so he could get by ) great service and would sincerely reccommend your company many thanks rosie

rosemary bartholomew

18th May

I purchased two leather sofas from your salesman named Alan, at your southport store, it took me several weeks to decide which particular sofas that I wanted, I found Alan to be very patient and approachable on all occasions during my several visits to the store, without him bieng intrusive whilst I was browsing, I am very impressed and will enjoy future trips to CSL, thank you so much. I would recommend SL to my friends maria stoddart 5 aspinall crescent formby

maria stoddart

17th May

purchased a sofa bed from the nicole range last week from Blackburn,dealt with Michelle, very helpful, not pushy, gave us lots of advice, we were that impressed with the service and the prices that we went back this week and purchased the 3 seater and 2 seater to match the sofa bed.

Caroline LoGiudice

17th May

Myself and Nigel went into the Blackpool Store on Sat 15 May. We would both like to say how helpful and friendly all the staff there was especially Cameron. He was very helfpful and his advice was brill. Thank you to everyone at the store we cannot thank you enough. And are really looking forward to our new seatee arriving!

Nigel Pennington

17th May

bought a sofa at Southport branch, served by Mike. Extremely quick and efficient service, no hard sell and very very helpful staff.

James Doherty

16th May

We visited the csl store next to the metro centre and was dealt with by a man called Terry who was very helpful, i am in sales myself and by no means was he pushy in any way, and we both found him very helpful and gave advise that made sense to us. We ordered a suite and was impressed with the amount of choice which was available in the store. Now looking forward to our delivery date.

Jason Knight

16th May

Just purchased the Austen leather suite from your Metro Centre store. The salesman Dave was extremely helpful and knowledgeable and in no way pushy.We were very impressed by the range of suites to choose from and one of the reasons we returned to the store to make the purchase was the way we were treated on our first visit. We were left to browse without hassle but when requiring assistance Dave was there to privide the information we needed.Many thanks Dave for your advice and we can't wait to take delivery of our purchase

Karen Stewart

15th May

We visited your Metro Centre store 2 weeks ago and were impressed by the range of sofas to choose from and the hassle free approach of the sales staff.When we needed help Dave came to our aid and was very knowledgeable and helpful but not at all pushy. We had not been to the other stores on site so we did not make a purchase that day. We did visit the other stores and were met by pushy saleas staff an a range of sofas that did not come up to standard. We returned to the Metro Centre store today, sought out Dave and made our purchase. ASgain Dave was very helpful and knowledgeable

Karen Stewart

15th May

We were served by Jeff (Geoff?) at the Blackpool store who showed us several sofas exactly what we were looking for and then... here's the brilliant bit... left us alone to try them out and make up our minds! No pushy sales pressure, no extra pitch, super! Very friendly and helpful and a smooth purchase. Now can't wait for the sofa to be delivered! Thanks Jeff and the nice lady who took us through the paperwork.

Nicola Houghton

15th May

Brilliant service today , Ash Rana was so courteous and helpful. There was no heavy sales pitch just kindness and patience . He listened to what we were looking for , found the appropriate suite and gave helpful advice. Would recommend the Doncaster store to anyone.

Jane Barclay

15th May

I went to all the furniture stores and CSL was the best by far. Not only did I get a superb, stylish and reasonably priced delux corner suite, but the sales staff were welcoming, friendly and helpful. IBBI, Hash, Emma were patient and did not push me to make a decision. I almost felt like I had made new friends!. I will be visiting the store again as I would not consider buying more furniture from anywhere else for my new house. The staff are willing to to listen to my wants and needs particularly my colour scheme and overall design of the my living room. i would advise anyone who cares about quality and style to visit CSL. The best part of shopping here was definatley the staff, I had a wonderful afternoon. Thanks IBBI for the biscuits!

Gail Taylor

14th May

i found the staff (lee) at Blackpool very helpfull and very patient with me .it was a pleasure being served by him

ANITA THOMPSON

14th May

Hi, I just wanted to say thank you to all the staff at CSL in Nottingham. My husband and I came into the Nottingham store a couple of saturdays ago and had very pleasant and professional help from the sales staff there and they arranged for our sofa to be delivered just over a week later and that too went without a hitch and the delivery guys were just as professional. We are now enjoying the sofa and would happily recommend you to our friends. Thanks Again, Annette & Dean

Annette Nutting

14th May

Our new suit was sold to use by Hab Rahman At Morley Leeds. He was a very cheerful and helpful young man. He told and advised us on everything we asked. Cleaning of the suit was very helpful as the colour is very light. The customer service was excellent we did'nt feel pressured at all.

Derek Taylor

14th May

WE RECIEVED A GREAT CUSTOMER SERVICE AND ASSISTANCE.WE WOULD LIKE TO EXTENDED OUR GREATEST APRICIATION AND THANKS TO A GENTLEMEN CALLED, MO AND EVERBODY AT CSL IN LEEDS BRANCH.THANK YOU.

IRIS NDLOVU

13th May

We recently took delivery of our new sofas from CSL,only for some stitching to come undone within the first month. A quick telephone call to our local store gave us a prompt appointment for a Service Manager, Billy, to visit to evaluate the damage. He called today and within the hour had carried out a perfect repair. I cannot praise you enough for the levels of service. Billy called to arrange an appointment last night, called again today to advise when he would arrive, arrived on time and was courteous and efficient. I only wish that this was the norm for service in this country, rather than the exception. Well done, CSL.

Evie Jones

12th May

excellent service from csl - day before delivery call to confirm. On day of delivery call to say would be delivered within 40 mins. very pleasant and helpful over the phone. Thank you.

janet gibson

12th May

Hello I just wnated to say thank you for the excelent after sales service from CSL. I had a slight problem with some marks on my sofa - the first person I spoke to on the phone was extremely helpful and nothing was too much trouble. This response was replicated when I spoke to a member of the technical team. I was visisted by one of the upholsterers who resolved the porblem and gave me some hlpful advice. I have been so impressed as in my experience it is rare to find such exceeelnt after sales service from large companies. The delivery staff were also very helpful and worked hard to get my sofa and chair in through tight door frames. On the whole I want to thank CSL for the excellent service provided by all staff with whom I have had contact. Great choice and quality of furniture too! Many thanks I would certainly come back to CSL and reccommend to others

Caterina Fagg

11th May

We recently placed an order at CSL Leeds. We found the staff very helpful, especially Chris Ravencroft. After we got home we remeasured and found the suite was too big. It wasnt a problem changing our order and Chis offered to stay after his shift had finished to help us.

Lynne Midgley

11th May

Great saleman Peter Grant in Rotherham, very kind and nice, no pressure, very imformative and lots of patience especially with my kids. Will definately recommend to a friend. Keep it up CSL ;-)

Dani Vessey

11th May

Absolutely fantastic seervice really helpful and friendly staff (Phil Winstanley) an absolute pleasure

Karen Lampard

11th May

We purchased 2 sofas from the Stockport store, we loved the fact we weren't hassled by the staff. Andrew Brady was very helpful and didn,t mind being spun round on the chair by our 6 year old. All the staff in store and the delivery staff were extremely helpful. We have a small issue with a patch of colour missing but I rang and spoke to a very friendly man in the call centre and an upholsterer is coming out next week. Brilliant service

Shirley Liderth

11th May

great no preasure sales man got everything i needed wen i needed it left me alone to walk around and make up my own mind easy hastle free sale

mark palmer

10th May

myself and my partner came in at the weekend just to browse but fell in love with one of your sofas. dealt with robert, he was really friendly and helpful, will certainly recommend your warrington branch, really pleased :-)

eva alonso

10th May

went into branch at metro centre seen the sofa on the internt.the helper andy bell was very helpful to me and my partener.he give us plently of time to think about things and did not hassel us when we needed him he was very polite and professional to us . keith and lisa.

keith sharpe

10th May

We went in to the Leeds store at Christmas and was helped by Chris Ravenscroft. We didn't find what we needed but because he was so helpful returned this weekend and got our conservatory sofas from him. He was honest in his advice and very friendly. A credit to to the store. We are really looking forward to being able to sit in comfort at last Well done Chris

Andrea Teanby

10th May

Dear Sirs I am writing to thank you for the great delivery service that I received on Friday. I ordered a 2 seater bed settee and a Hugo cuddler swivel seat and they were delivered by Martin and Mark (sorry didn't catch their surnames). I was telephoned as promised and the goods were delivered at about 9.30ish. I found the delivery men to be very professional and helpful. I was also impressed by their concern at protecting my new carpets - they put "blues" onto their shoes. They treated my home as if it was theirs and it was a refreshing change. We live in a very litigious society now and people constantly complain. I think it is equally important to congratulate and thank people when you have received a good service. Regards, Jo Bailey

Jo Bailey

10th May

we went into the blackburn branch after watching an advert on t.v. as soon as we entered our personl helpper darren kenwright was extremely helpful, he didnt hassel us at all but was right there on hand when we needed him, very polite and professional, as was all the team, brilliant service, and will be shopping there from now on, a great big thankyou to the blackburn team and especially darren for being such a help and a laught. cheers pal lee and holly and harry :)

lee johns

9th May

I would like to say thank you for the excellent service that we received from Ray Kilgallon who works at White City branch. Through Ray, we purchased a settee, chair and foot stool. Ray's manner was delightful and so was the coffee. Well done to CSL.

Heather Bradley

9th May

We popped into the Leeds, Birstall shop today - and left with a sofa! We were served by Hab Rahman who did not hassle us but provided sufficient information to help us make a decision. Thank you for your great customer service. We would recommend the store to friends and family.

R Bartram

9th May

We found the sales assistant at the Blackburn branch most helpful. He was called Gary and apparently he usually works at the Bolton branch.He answered all our questions honestly, no pressured sales talk and was very patient. After going to several other furntiure stores and being pounced on as soon as you walk in the door, CSL was a refreshing and nice change. Would definately recommend CSL to everyone and feel that the polite,friendly and trustworthy staff (especially Gary) are a credit to the company.

Daniel Wilkinson

9th May

The salesman at your Oldham branch - Ashley Milnes- was very helpful when we went in last week-end. he did not rush us, he explained about all the different qualities of leather etc. We felt under no pressure. We did not order our suite then but came home to think about it. We went back today and Ashley dealt with us. He even got a colleague to move the chair from one suite to put it next to the other suite we were considering so that we could compare them. Again no rush or pressure.This was unlike the pressure and lack of knowledge we experienced from a rival sofa company on the same retail park. We were delighted with the service we got and have indeed ordered a suite from you. A big thank you to Ashley for his help and patience.

alan and mary johnson

9th May

Craig in crewe gave us fantastic help in inding everything we needed

mark sykes

9th May

Visited the Giltbrook Store today for a "look" only, but we were so impressed we ended up leaving with a purchase!! We dealt with David who was very through and extremely helpful! We are now awaiting delivery. Would recommed!!!

Donna Louise Stevens

8th May

Paul the guy, who works at csl was friendly and approachable. No hassle, just got what I wanted.

sharon egan

8th May

I just purchased a sofa from csl in blackburn, the salesman Lee godwin was very helpful and approchable, unlike some places where the staff follow you around they let you look round in peace. When i found a sofa i liked i asked the salesman to help me he was very friendly and went out of his way to find information out for me. janie xx

janie shuttleworth

8th May

janie shuttleworth

8th May

I felt I had to put in writing to you and your team, the exceptional level of service I have just had with regard to a problem with the recliner chair we purchased from yourselves 6 years ago. The cable to the recliner snapped, due to normal wear and tear. We went to the store in Blackburn, and was advised that someone would call withing 48 hours. This happened. A spare part was located by your team, I purchased at a cost of £20 which I felt was more than reasonable, and this item arrived at home the following day. It was easy to fit, and my chair is now back to normal operation. I then have had a follow up call, to check that all is well. Fantastic! Why am I so amazed? We have got so used to receiving poor service, that when it is right it stands out. All those in your team that I spoke to were, polite, friendly and helpful without being patronsing. Maybe your Customer Service team / skills should be the template for other companies that could learn a lesson or two! Well done, and many thanks to you all. Regards Janet

Janet Nerenberg

7th May

i would just like to say that the help and assistance we received from Hab Rahman from your Leeds store when purchasing our suite was outstanding, i always think its eay to complain but when its something nice to say people dont bother so a big thankyou to CSL and especially Hab Rahman for all your help in us choosing our suite

Sheila and Tracey lancaster

7th May

We decided it was time for a new sofa and went to our local outlet at Birstall, after getting spooked at Harvey’s by a salesman that when we said we were only looking managed to follow us around like a Disease. So we went to CSL and was met by a "hello, if you need me just call" approach. Fab. We had a good look around and called "ali Lay” I think his name was and he was very helpful, after a good chat and a coffee we had a look elsewhere as you know that's what women do. We came back and bought it. It was delivered a week later and we are very pleased from start to finish, had a mark on it but that was sorted in house within 2 days. The service from the sale to the delivery to the after service is outstanding and we will recommend CSl to everyone. Thanks. Paul.

Paul O'Flynn

6th May

Great after sales service both by phone and with the technician who was extremely polite and helpful. A great service.

Ian Williams

6th May

We recently purchased 2 settees but unfornatley the lining was ripped underneath.I contacted customer services and was telephoned on different occasions by Leigh who followed my complaint through dealt with the query very promptly.She was very helpful and the two men who came out to do the repair within a couple of days after telephoning the problem where extremley thorough and gave excellent customer service.I would definatly recommend there customer service and the proffessional of the staff was exceptional so all credit to the staff

ellis graham

5th May

we visited the store in blackburn recently and were very pleased with the service & advice we received the staff were polite & helpful especially Ahmed who allowed us time to make our decision & was on hand to answer any queries. we will definitely be recommending CSL to all our friends & family Thankyou

elizabeth lyons

5th May

18 monthes ago we bought a sofa from Bolton. Excellant service. We have recently moved house and needed a bigger sofa but wanted to keep the ones we purched 18 months ago as they are relly good quality. We looked on your web site to find you no longer stock this range. we decided to vist your store anyway ay 5.45 pm one Saturday evening. As we walked in Paul approched us to see if we needed help. I told him our situation and within 5 minutes he had managed to find us an identical sofa to what we had purched 18 months earlier even though it is no longer available in store. We also got a very good deal on a matching foot stool. The sofa was delived the following Tuesday. 5 mins to buy a sofa 3 days to get it deliverded (when its not even a stock item) now thats good service.

Andrew Dermott

4th May

We went into your Middlebrook store today @ Bolton looking for a combination of 3 seater sette & 2 chairs. We were dealt with by Paul, who i have got to say was really helpful not pushy and made us feel immediatly at ease.He bent over backwards assisting us with information on leathers & colours.We could not have had a more helpful salesman, credit to your company.

Barbara Thornley

4th May

just to say thank you for the excellant service we got from csl jeff the salesman showed us all about our new settee we bought from care to cleaning and also mentioned the 5yr care plan which we took out thanks for everthing craig sagar

craig sagar

4th May

a good shop with plenty of nice furniture. Helpful staff would recommend to anybody.

violet gibson

4th May

Visited Bolton store a couple of times prior to purchasing. Dealt with same sales consultant each time Kim Williamson.Recieved great advice in a patient and relaxed manner.When disision made over exact sofa, had no hesitation in buying from yourselves. Would recommend you whole heartedly.

paul evans

4th May

Large range of furniture to choose from. In paticular a wonderful staff. Good delivery service, drivers went out of their way to ensure the sofa was able to be safely brought into the room. Fantastic from start to finish, I called up yesterday to arrange delivery.. It came before 11am this morning.. So far all has been trouble free. In particular I would like to mention that Brad Kelly from the Chester store was wonderul. He gave us time to think, an even let us reserve the sofa subject to mesurements. An outstanding employee who gave a warm and friendly service.

Emma Hodkinson

4th May

a wide range of sofas to choose from, and excellent staff particually at the southport store and jan brittles.

Mr Stirling

4th May

we visited your chester branch looking to purchase a corner group, and were put at ease from the word go by brad kelly who made our purchase an enjoyable experience.Top marks. we were limited to one particular size of corner group due to the layout of our living room, brad kelly at your chester store was very helpful in finding the perfect fit thanks again.

Mrs Kavanagh

4th May

Unfortunately I mis-measured and when the furniture arrived it was just too big for the room. I went to the Birstall CSL where I bought it from, not really expecting much help, as it was my fault. I must say I was overwhelmed with help and friendlyness I was met with. Lee (Store Manager) and Emma (Admin) totally calmed me down and sorted my problem with open arms. I re-ordered a different size sofa that would fit. I just want to say these two people are a credit to CSL and I would recommend This store to anybody I meet. Thankyou.

Price Louise

4th May

Went on a trip round looking for a new sofa. We visited various shops and only CSL allowed us to browse unfettered. Gary made it clear he was there if needed and no more. When we did need assistance he was friendly easy going and knowledgeable. I pleasurable experience rather than a stressed affair. Thanks.

Mark Stafford

4th May

we bought a corner suite today from the southport store and it is the most relaxing retail stores we have been in, as soon as we walked in we were offered a tea/coffee and we could browse and we spent 3hrs trying to pick a sofa out of the spectacular range the member of staff that did all this was jan brittles ! well done you !

Elaine Stirling

3rd May

We ordered two leather recliners today from the Rotherham store and must say it was the best retail business we have experienced ever. Not one of the members of staff were pushy and left us to browse around the store until we had decided we wanted some assistance. Mark Townsley was efficient and we were impressed with the computerized system that meant we had very few questions to answer. He makes excellent coffee too!

Jenny Drew

3rd May

We have just purchased a Belfry 3 Str Settee from your Leeds (Nr Ikea)Store. We were extremely happy with the service we received from Chris Ravenscroft, he his a credit to your company. He explained the products well and was very friendly and courteous. Thank you.

Graham Williams

3rd May

Have Just bought a new corner sofa and 2 recliners from your Blackpool Oxford corner branch and would like to pass on our congratulations for the way in which ANDREA delt with the sale.She is a credit to your company.Well done Andrea!! Thanks

Nigel and Susan Taylor

3rd May

We have bought an Eiffel 3 seater sofa and an armchair - Jeff, our salesman, was very helpful and made the experience an easy and enjoyable one. Thanks Jeff.

Shane Capper

3rd May

We have just purchased a settee and chair from your Horwich Middlebrook Store. We were extremely impressed by the first Saleman, Barry F, who we saw a week ago and Ibbi who we saw yesterday. At no time did we feel under pressure, we had time to walk around and try out the suites without feeling obliged to buy. Your store was recommended by a relative and I am glad I took their advice. Well done CSL.

Mrs Brennan

3rd May

we were very pleased to say that it was a pleasant shopping experience because at no time at all were we PESTERED. All the staff were v.pleasant and accommadating with very pleasing dispositions and they made our purchase a doddle.THANK-YOU.

simon risebury

2nd May

Just returned,from the Metro branch of CSL after purchasing two "Ontario" Sofas. After looking round online we drove 50 miles to view our selections and it was well worth the trip. Sales advisor Paul Antony was extremely helpful without being pushy,, I would recommend CSL without reservation.

Phil Thompson

2nd May

Just ordered a sofa today... also served by Sharleene Burrows at Birstall who was excellent. I must have been a right pain with changing my mind all the time, but she remained patient and totally "non pushy". She gave us space to choose yet with a balance of helpfulness at the same time. We also went to SCS and DFS on the same retail park and felt totally intimidated by the sales staff. One even giving us a sob story about how he will only get paid £20 that day if he doesnt sell a sofa and needs to pay his mortgage!!Totally different experience in CSL. Much more relaxed professional atmosphere. Thanks Sharleene x

Karen Nelson

2nd May

Birstal store sales consultant Sharleene Burrows dealt with us. My job is customer service training and this lady was excellent. Balance between service & sales. Extremely helpful and provided us with the expertise we need to match our needs.

Amanda Gant

2nd May

Hi.. just purchased a new suite from your Bolton Reebock store. We found a very helpful assistant called Jason who was niether "pushy" or overwhelming with technical details.... just asked what we were looking for, what specifications etc and found just what we wanted. Got a good brew whilst he went through all the care program etc !! A very pleasent young man indeed!!!

FRANCES WILCOCK

2nd May

My Partner and I have just purchased a sofa and cuddle chair from CSL Middlebrook Retail Park, Bolton. We visited all the other 6 sofa dealerships on the retail park and was was very happy with the service provided at CSL compared to all other stores. 'Paul' dealt with us he was very helpful, he answered all questions, gave us advice, and did not put pressure on us to buy unlike the other stores had. Also chatted to other members of staff and they all seemed to be very pleasant to. Enjoyed our visit to CSL very much and looking forward to receiving our goods. Thanks Paul and thanks CSL!

Athena Lythgoe

2nd May

Fantastic service. No hassle from the salesman when we walked in. An introduction was given by Jeremy, with the offer of help should we need it. We walked around to find the sofa we wanted, Jeremy walked over. Explained the procedure fully from purchasing and ensuring maintenance of the sofa. Made us feel valued and cared, as opposed to experience from a competitor who were more interested in the sale. The personal touch given by Jeremy made an exceptional difference. Will definately return should the need arise.

Ihtesham Sadiq

1st May

hab was a fantastic sales man no presure very helpful and listened to what we wanted, my husband and i left very happy we will be recommending csl to family and friends.

claire white

1st May

We recently purchased a sofa at your Metrocentre branch. Dave couldn't have been anymore helpful and very knowledgable. We had visited other stores in the area, but we came back to CSL because of the choice and service. Looking forward to receiving our sofa. I would recommend CSL to our friends and family

Lisa Baston

1st May

wHEN ENTERING THE STORE THE SALES PERSON cAMERON GREETED US WE ASKED HIM ABOUT A PRODUCT WE HAD SEEN ON LINE HE WAS HEPLFUL BUT NOT OVER POWERING ,HE WAS HAPPY TO ANSWER OUR QUESTIONS AND GIVE US ADVICE ON THE PRODUCT WHICH WE FELT HE KNEW A GREAT DEAL ABOUT.fRIEDLY SERVICE.

melanie lowton

1st May

I would just like to say a huge thanks to Lee (store Manager) and Emma (Admin) at the Birstall branch of CSL. I ordered a suite and took delivery of it this morning, only to find I had mis-measured and it didnt fit. I went up to the store so upset, and not expecting much help as it was my fault. I am happy to say, they were as good as sorting my huge after sales problem out, as they were at selling me the suite in the first place, and you dont often find that.!!! To all the big Managers of CSL, I would like to say these two members of staff at your Birstall branch are a credit to you, and should be made of aware of how happy they made me feel. I would definately now promote and recommend this store and your good name to others. Thankyou so much.

louise Price

1st May

We have just purchased a sofa from csl with the help of ASH RANA who was very helpfull in answering all our questions and told us things we never thought about when considering our new purchase. I would very happily recomend csl to our friends.

carol winterburn

30th April

We have just been in the Blackburn store, where we were helped by "Gary" from your Bolton branch, we were delighted with the customer service skills Gary had, he wasnt pushy but was very helpful and informative. We chose a lovely suite, if the rest of the service is as good as we got instore we will be very happy. Thank you :)

Lis Morris

30th April

Hab Very good service, Hab was very chatty and made us feel very comfortable thanks

Stephen Ridsdale

30th April

Kamren at crewe was extremely helpful,we visited several other similar companies, but came back to CSL, found Kamren very professional and helpful. Would recommend it to a friend.

terry and sonia ashley

30th April

A special thank you to Chris Hulse at the Parkgate Rotherham store. He was very helpful and made buying my new suite a pleasure, delivery was on time and the young men put my suite together and took the packing away as Chris said they would. A+ Chris you looked very smart and the store was very clean.

Josephine Mangham

30th April

I went to the Chester Store today and purchased 2 sofa's both me and my daughter were very pleased with the professional service given to us by Brad he was most helpful and understanding.

kerry williams

29th April

Really good customer service, we were not pushed into buying anything, excellent information given regarding the sofa's and great flexible payment options. Thanks for the service Roxy in Crewe

Sarah Bowyer

29th April

Hab the sales consultant was exceptional, very friendly and extreamly helpfull with just the right amount of help when needed because of his help and his manner this was why i choose to buy from this store rather than another i cant say enough on how helpfull he was and his knowledge was fantastic he was very very good an was very patient with my child which was very helpfull to us i can honestly say he was the best sales consultant i have come across in a long while....

anne watson

29th April

A lan the customer advior of the WhiteCity Manchester store was so pleased , provide the extra mile to service us and make us leave the store with smily faces cheers Alan, I hopr to let Alan know how his service make us happy and we ll come back to the same store and we ll recommend friends as well because of his fantastic service cheers.

Samara Karim

29th April

I have recently purchased a sofa from CSL and communicated with yourself regarding some concerns and questions I had arising after buying the sofa on my first visit to the store. I would like to pass my sincere appreciation since recently being contacted by the store manager. The manager of the Oldham branch responded in a timely manner and reassured me on a number of issues. Rachel displayed a genuine attitude of care and responded exactly as she had committed to do. I was very pleased with the exceptional customer service that she delivered and gave me peace of mind with my purchase, ultimately putting faith into my purchase and your company as a whole. I would appreciate if you could pass this information on to the Oldham branch with and I look forward to my delivery in July. With Best Regards Denise

Denise O'loughlin

29th April

me and my partner have just been to CSL at the middle brook bolton. we had a look round and ended up buying a sofa with the help of "IBBI" A very helpful member of staff he answered all our questions and didnt pressure us into buying from them. i would recomend that store to friends and family, AND ANYONE WHO GOES ASK FOR ibbi HES SEEMED TO BE THE BEST THERE......

heather clarke

28th April

First of all i would like to thank Craig Glarvey at the doncaster store for all is help when we were picking our suit.Also we would like to thank Samanther Greenwood for getting us the information about were the leather came from and how it was treated. When the suit was delivered there was a cut in the back of the chair.The chair was taken back and i had a replacement two days later.Once again it was Samanthers promt service and care. I would like to wish her every success in the future.

pamela gallagher

27th April

I visited Whitecity MANCHESTER store twice this week,Sunday and today Tuesday, during my visit i met a very good customer service i ever seen, this gentleman called Alan. He is very very helpful,understanding, patience and deserve to be in this place, you are so lucky to have him and good choice, i already bought sofa and ll come to visit your store again thank you for making my visit smooth and nice cheers

samara karim

27th April

Had two leather Bergamo sofas delivered today and I am very pleased with both the sofas and the way they were delivered and installed. I had read some CSL horror stories on the Internet but I am pleased to say my experience of CSL has been nothing but positive

Stuart Alexander

27th April

We bought a suite from Middlebrook, assisted by Ibbi. we found him helpful, knowledgeable and courteous without piling on the pressure. Looking forward to receiving the goods now!

Sue Atkins

26th April

After being hounded at a rival store we found the service in CSL Chester to be very helpful and informative, we were left to browse but our sales person Phil Winstanley was on hand when we needed him. Well done for no pressure sales we will be recommending your store. (I knew I would get the foot rest)

Edward Fox

25th April

after looking at numerous settees we finally decided to purchase the oasis from c s l at rotherham we was adviced and assisted by mark a really nice pleasant chap not pushy as we found that in other stores would recommend c s l and look forward to receiving my new settees

michelle brown

25th April

Helpful, explained all the care pack. Kamren @ Crewe was a very knowledgeable salesman.

dawn stanfield

25th April

This morning we set off in search of a new sofa.We decided on a sofa we saw in CSL.We received good advice from Jeremy which was comprehensive and this enabled us to agree the purchase.A good day done!!!

stephen rayer

25th April

Thank you to Ibbi for looking after us when buying a suite from your Middlebrook store. He was very friendly, courteous and not at all pushy. Look forward to our suite!

Elizabeth McLellan

25th April

Fantastic, friendly service and very thorough too. I now know more about cows skin! Oh! And nice chocolate cake!

Anthony Roberts

25th April

Excellent service in your Metro Centre store. The gentleman who helped us could not have been more helpful and friendly, without being too pushy. We decided not to go anywhere else to look even though our plan had been to visit other stores. We hope the follow up service is as good. Looking forward to receiving our furniture asap Thankyou.

June Sneddon

24th April

kamren was extremely helpful and gave us all the help and advice we needed.Very professional and courteous.

craig hollins

24th April

My husband and I recently bought our new sofa from the Oldham CSL store.The service we received from Gail Boothroyd was excellent. Nothing was to much trouble gave lots of advice which we really appreciated as we had not bought a new suite in ten years she never pushed us into anything and finally bought something totally different than what we went in for. Thank you Gail your customer service skills were excellent we could not have done this without your help.

ELAINE HORTON

23rd April

On Tue my wife and I purchased two terracotta aztec chairs from your stockport store served by a mr B Farnworth and he is a credit to your company along with the two gents who delivered them to our home. Thanks cls for making our day!! Mr and Mrs A Grayson

Allan Grayson

23rd April

We purchased out Dalton suite from your Gateshead store the salesman Paul was very knowledgable and helpful, he made us feel very welcoming he looked after us very well.

Audrey Addison

23rd April

just bought the halo corner sofa and round chair the sales consultant was HAB ! he was very helpful and funny from start to finish. not pushy as soon as you walk in very relaxed and informative Thanx very much csl and hab!cant wait to recieve it xx

craig dixon

22nd April

Plenty of staff, who don't harass, but take a friendly approach to the sale of your product.

Jane Montrose

22nd April

From the experience we have had from csl,i would recomend anyone who wants a new suit,visit csl. could not ask for a better service

Denis Malaney

21st April

to whom this may concer: Referance: 1229408/1 just purchased some goodds from yourselvs (see order ref). very nice and pleasent experience shopping in CSL Trafford Park. Ray Kilgallon should be used as an exapmle to all you staff. very good service. thanks issaac

Issaac Friedlander

21st April

My wife and I are very impressed with the all round quality of the product and service.

S Bolger

21st April

We purchased the Aero sofa from your Nottingham store. We received excellent customer service from Mr Ash Rana who works for you. He was very helpful and polite!! It is very hard to find good customer service these days without pushy sales staff. Can't wait for July until it arrives.

Laura Wilkinson

19th April

jeremy was a nice friendly on entrance , he provided me with the time i needed to make my mind up, an assisted me with all my quiries. thanx jeremy!!

cassandra roberts

19th April

Great service, Jeremy very helpful - thank you, very fast delivery

Gemma Marsh

19th April

Excellent service from start to finish. We are looking forward to receiving our new sofa. Many thanks.

rachel martin

18th April

I bought the halo corner sofa yesterday at the bolton store near reebok statium. I'd been looking for sofas for about 6 months and I needed it for week after next. Halo was the 1st sofa I saw and liked and I ended up coming back to it every time. So now its coming next fri. I found Paul the sales rep to be very helpful and easily approuchable. He was friendly and go me what i wanted. I am pleased with the quality of sofa I have got and with the quality of service provided instore. Thank you PS compared to other stores I would have had to wait up to 8 weeks for the sofa and i would have had to pay for delivery in some so I've saved time and money coming to CSL

Emma Lamb

18th April

second visit to csl oldham in a week.daniel balcerzak was extremely helpful on both occasions. he was very polite and professional and had good advice to offer. I would definately recommend csl for the excellent service the team provide. thanks again to daniel who made the experience pleasurable with his honest friendly approach.

michael williamson

18th April

Service was great, Matthew was very helpful and gave some good advice on the after-care for the sofa.

Lee Mcnichol

17th April

Wayne was most helpful and really well informed. It was refreshing to deal with someone who didnt try to force you into a sale. It was a pleasure dealing with him and would recommend him to friends and family

Sian Kinder

17th April

It was our first time to CSL and we found the staff to be friendly and helpful. Matthew our sales advisor was extremely helpful, patient and professional. I would certainly recommend CSL to my friends.

Claire Owens

17th April

Richard Clayton-Oldham branch- customer ref: 1229113/1 Honest, approachable, not too pushy, listend to what i wanted. Consistant, informative,welcoming. Would refer to friends and family and recommend Richard unreservedly.

Alexis Slater

17th April

Great service went to the store at Middlebrook horwich and was served by Graham, he was very helpful and was able to answer all our questions even things we hadn't thought of ourselves! Overall he went to alot of trouble to make sure we had the right sofa for us - thanks! He also makes a great cuppa!

Charlotte Smith

17th April

I purchased a new sofa from CSL oldham on 16/04/2010 and wanted to providefeedback to the saleman. Craig tombs was very hepful, these days you find sales people who are very pushy. Craig understood my needs, and explained all options in full ensuring i had a clear understanding of all terms and conditions of the agreement. he had a postive friendly approach and nothing was to much trouble. i wold definately recommend csl to other customers and would recommend that they request to speak to Craig a salesman who is interested in what customers want.

janine walker

16th April

At our visit to the White City store Matthew gretted us without being imposing. He introduced himself and explained where we would find information for each sofa including fabric options, then he left us to look around the store. He was easy for us to find when we wanted advice and again we found him to be genuinely informative without being over powering. When we had selected the right sofa for us he shared with us some of his personal opinions which demonstrated his genuine interest in us not just as customers but as people. He then explained and offered us all the payment options while leaving us to consider the best options for us. At all times he was polite, explained everything clearly including how to use our sofa care kit and we never felt rushed. Over all, this was a positive shipping experience for us and we look forward to sitting on our new sofa! Thanks you Csl.

Justine Lea Grime

16th April

Nice choice, sat on lots of different styles of suites. Jason who escorted us round offered us coffee, not pushy, backed off but very helpful when we needed to speak to him. After over an hour in the store, we decided and then had to go and look for Jason to make our purchase.

Sharon Davies

9th April

We visited the Middlebrook store(Horwich)on the 5th April after visiting other competitors on the retail park. We entered the store with an open mind and ended up ordering the classy Bergamo suite. 48 hours later the suite was in our front room. Got to say all the staff were very pleasant and to be honest the manner in which salesman Graeme Hargreaves dealt with us convinced us we were making the right decision. I'd like to add the delivery lads were also very professional and helpful. I would definitely recommend CSL to anyone.

Manny Flores

8th April

First store visited on my first shopping day for a new sofa, and what a first impression it was. (Doncaster) We were greated with smiles and after taking the time to enquire where we had travelled from we were offered coffee which we drank on the sofa we ended up purchasing. A first class store with first class staff, and i am so much looking forward to recieving my first class sofa. We will most certainly be visiting again. THANX A BUNCH x

Rachael Kitchig

6th April

very good service great custom very good and would recommend csl to evryone i know ..

anthony ross

5th April

visited the store at Middlebrook on two occassions and ended up buying a suite from there. The assistant who looked after us Ibbi was very professional and knowledgable. He gave us time to decide on the combination of sofas without rushing us or putting us under ny pressure. we hope the after sales service is as good! In general the store was good to browse round help wwas available if needed but no one followed us round. Thankyou also to Kim who we spoke to the first time again friendly and professional

Loretta and Gary Heywood

5th April

A loan 2 seater sofa with double recliners and 1 additional sofa were ordered while we wait for delivery of the ordered sofa - we were given a date for delivery virtually as soon as we left the shop and this was accurate! So we felt listened to, understood and that we could trust the information we were being told. This was particularly important to us as we had been fobbed off by another company for weeks, with whom we chose to cancel the order on the basis of CSL's excellent alternative service.

Michelle Norman

5th April

I have just taken delivery of 2 leather sofas, purchased from your Birstall store - Leeds. I have bought furniture from a number of your competitors in the past but these sofas are the first items of furniture that I have bought from CSL. I am so pleased with my purchase that your store will now be mt first destination for future requirements. The product quality, the staff within your store and the delivery team were all first class. Thank you.

Tony Mannix

4th April

Very pleased with the service received at CSL Middlebrook Bolton on Friday 2nd of April 2010. Found an excellent suite and Abraham ( Ibby ) was very helpful and gave us lots of help and advice on the different suites in stock.

James Morgan

3rd April

I popped into the bolton csl today to look for the right sofa and was greeted by Ibbi who was extremely helpful and sorted everything i wanted. Thanks alot, cant wait for my new sofa :D

Paul Foster

31st March

I would like to thank you for the high level of customer service i have received from your company. The sofa was delivered on time, unpacked and set up and although there was a minor problem with it you took care of it for us with no hassle and in a most professional manner. It is the fact that you take care of your customers after the sale that will ensure that we will come to you for our furniture in the future. Again Thanks YOU.

Richard North

31st March

We visited your Blackburn Store on Sunday 28th March. We were served by Ahamed who made us feel welcome and showed us various leather sofas and made several suggestions to meet our needs. He was extremely helpful and very informative. We purchased the Austen corner leather sofa in Black. Thankyou very much Ahamed for all your help.

Arifa Patel

31st March

We visited Blackburn CSL and found a lovely suite in leather one of their latest range. The quality was the best and all the staff were friendly and helpful, we dealt with Dianne who had good product knowledge, not pushy and extremely helpful so we placed our order with her. Would definitely go back and reccommend friends and family. Thanks Dianne & CSL cant wait for the suite now!

JACQUELINE FOWLEY

30th March

Many thanks to Salesman Scott at the Rotherham Branch, Listened to us and what we wanted. Scott was also very knowledgeableabout the different materials on the furniture made our whole experience a pleasure.Hopefully we will have delivery before the end of April

Jane Proudman

15th March

I received my sofa yesterday and I am so pleased with it. From the initial sale at the Speke store, John Freeman in particular, I was very well looked after. The salesman knew all the details about the suite I had purchased and I was especially impressed when I called the store John took his time to tell me the progress on my sofa. What a credit to the company. Phil

Phil Down

12th March

I called regarding a reselection, swapping a 3 seater for a 2 seater. Paul Flarthy of Speke, Liverpool store answered my call. I must say he was very helpful and I am glad Paul dealt with my querie. I truly feel Paul should be praised fo r the help I received, he is an asset to your company. He was helpful, polite and genuine. I would reccomend him to anyone. Thanks Paul :-))

Stacey Unsworth

5th March

Dear Sir, I write with a long overdue congratulations to your staff at CSL Rotherham. I purchased a suite from you on Boxing Day which was delivered 18th January. I am over the moon with the suite itself but cannot thank your staff enough for the kind and professional way myself and my mum were dealt with from start to finish. We were greeted at the store by the manager himself who spent time listening to my requirements and helping me find the right suite for my needs. He then allowed his co worker, Scott Whatley, to advise me on insurance, protection and payment plans, then went through the sale agreement with me. We found him to be charming, polite and very understanding, he made us feel like we were the only customers in the store despite it being busy. At no point in the store did I feel pressured into a purchase (unlike previous experiences with your competitors who were patronizing and pushy) and we came out of the store smiling. Both your manager and Scott had perfect personalities for salesmen, effortless smiles, charm and professionalism, holding a reassuring knowledge and passion for your product. This praise must also be continued to your delivery drivers. They were also extremely polite and smiley. They were extremely careful while maneuvering furniture, and ensured I was happy before they left. Well done CSL, I’ll be recommending your Rotherham branch to everyone I know. Many thanks

Marisa Cashill

4th March

All areas of the service from initial store visit to technicians visit were all excellent. I report the problem and was able to get a technician out the next day. Jez the technician was extremely pleasant, professional and very informative. He explained what he was doing and gave general care advice. Would recommend to family and friends due to the quaility of service received.

Nicki Kerry

3rd March

I am writing to thank your delivery people, Mark and Stuart for the time they took to ensure that our sofa was installed without damage. I would like it to be known that they did a fantastic job, due to the confined space in which they had to work and the difficulties they had in only being able to partially disassembling the sofa. Thank you once more. Mrs D Clark.

Debbie Clark

3rd March

My husband and myself bought 2 sofas today from cls Giltbrook Notts.Nick Cameron was our sales consultant and he was very kind and helpful without being pushy. Thanks Nick I will recommend cls to our friends and family

Hilary Chapman

28th February

We have had our new suite for a few weeks now and are reall y pleased with it.The service we recieved at the Bolton branch from Ibby was excellent. We were left to browse at our leisure with no pressure . I also wanted to change my delivery day and sent a email to customer services and recieved a phone call within the hour advising me that this would be arranged. The delivery guys were also very efficient after lots of problems getting our old suite out the new one was a doddle as it came in pieces.

angela foster

25th February

Just had our new sofa delivered after a horrid experience with Harveys!! Well the guys at Parkgate Rotherham were fantastic, really looked after us and our needs, EXCELLENT SERVICE! And the delivery drivers were excellent too, very friendly and chatty, very professional. I cant praise the whole team at CLS enough THANKS

sam armer

24th February

I DO NOT OFTEN GIVE FEEDBACK (DUE MAINLY TO INCOMPETENCE OF MANY COMPANIES TODAY) BUT I JUST HAD TO GIVE CSL THE CREDIT THEY ARE DUE FOR AN ABSOLUTLY BRILLIANT SERVICE. CSL EVEN WENT TO THE TROUBLE OF RE-ARRANGING DELIVERY DUE TO ONE OF MY FAMILY BEING ILL, THIS WAS VERY CONSIDERATE AND A REFRESHING CHANGE FROM THE SERVICE MOST COMPANIES PROVIDE. THE ACTUAL SERVICE & QUALITY OF GOODS WAS EXCEPTIONAL, RIGHT FROM THE MINUTE I WENT INTO THE DONCASTER SHOW ROOM ( WHICH IS BOTH CLEAN & WELL SET OUT)THE SALES MAN WAS VERY HONEST, POLITE & PLEASANT AS WAS WERE ALL STAFF WHEN EVER I PHONED THE COMPANY. EVERYONE I DEALT WITH WERE BRILLIANT & A SPECIAL THANK YOU TO CHRIS & GLEN. I WOULD CERTAINLY RECOMMEND THIS COMPANY TO ANYONE LOOKING FOR FURNITURE, AS YOU WILL NOT FIND A BETTER SERVICE ANYWHERE.I AM IN NO WAY LINKED WITH CSL & NO MEMBER OF MY FAMILY WORK FOR CSL THIS FEEDBACK IS DUE SOLELY TO THE EXCELLANT SEVICE I RECIEVED

ELIZABETH TETLEY

14th February

VERY EFFICIENT. ITEM DELIVERY TIME WAS 9 WEEKS BUT ARRIVED IN 4 WEEKS FROM PLACING ORDER. THE DELIVERY MEN WERE EXCEPTIONALLY FRIENDLY AND POLITE. RESPONSE TO MY E MAILS WERE SWIFT AND PRODUCTIVE. THANK YOU

Audrey Day

1st February

We purchased a recliner chair from your Gateshead store on 4/01/2010 your salesman was Gary Healy. For once purchasing furniture was a good experience, Gary was very helpful, not pushy and did not put us under any pressure to buy, he knew his products and his advice was very clear and helpful. The delivery was arranged for Friday 8/01/2010,I received a phone call at 8.20am advicing myself that due to the dreadful weather conditions the chair may not be able to be delivered, 40 minutes later they phoned to inform me that the van was leaving and would try to get through. It arrived 20minutes later. The road conditions were appalling but they made it on tim e. I would recommend CSL to anyone, will certainly shop with you again now that I have found a Firm that deliveries on its promises, Thank You

Lynn Race

1st February

I would just like to say thanks to Scott Whatley at the Rotherham branch for a well detailed explanation, and helpful understanding of what we wanted for our home and a professional none pushy approach to selling a wonderful sofa and foot stool. Thank you once again and he makes a lovely brew

wendy Hibberd

31st January

We were really pleased with the service Robert (white city) provided us with when we purchased our new sofa as he explained everything and was also very friendly, chatty and more importantly he wasn't pushy so we didn't feel obliged to purchase a sofa! Thanks again!

francesca maguire

31st January

We're really pleased with our new sofa's. Purchase made easy in store, by Chris at the Elk Mill, Oldham branch and the delivery went like a dream. Would certainly recommend CSL

Janet Ingham

29th January

I have bought a sofa and chair and foot stool from the store in Doncaster today.The sales assistant James Taylor was great he took his time with me and my wife and was very careful to be helpful without being pushy.He explained things in great detail and made the whole process pleasant and light hearted. From all the genuine buying public well done. Dorian @ Linda Masters

Dorian Masters

17th January

Order 1216305/1 I bought a sofa & chairs at your Warrington branch today and was very impressed by your sales person Janet Thompson She took the time to welcome us When I explained what I required and she went to take us througha wide range of products which fitted our needs.Which resulted in buying exactly what we needed.She was very helpful in choosing the right suite and fully explained the functions. Janet even went to the trouble of an after sales inquiry of extra fabric. Janet was courteous,knowledgeable and the result we were sold suite we wanted (not bought) Its a long time since I have been properly sold an Item. Full Marks to janet and thanks for help. Best regards Barry.

Barry Jameson

13th January

Big thanks to Chris at the stockport branch !!!! great communication ... smashing friendly atmosphere ... she made the whole purchase a pleasure .. just cant wait for delivery of the best sofa ever !! many thanks an will certainly be telling family and friends where to buy their next sofa

Harold and Elaine Sweet

4th January

I have just had my new lounge suite delivered in time for Xmas I am delighted I can't tell you enough. After having a terrible time trying to get the old suite out, the boys Chris and Andy, came and took control. They were magnificent. After a sleepless night wondering how they were going to get a bigger suite in when the old one was smaller and having had a nightmare trying to get it out of my lounge, the boys were superb. They took the time to remove an arm off the larger sofa in order to get it in and it was not a problem to them. They were glad to be of assistance.A cheerful and very positive attitude put my mind at ease.Thank you boys you are the best and thank you CSL for the great service I received during my order.I absolutely love my new suite and the colour is perfect. MERRY XMAS TO YOU ALL

paula russell

18th December

We bought our sofa at the Birstall branch and would happily recommend them to our friends. The sales advisor (Habib) was brilliant - very friendly and helpful, without being pushy. All in all this was a very comfortable experience and we will certainly be going back there to look for our next sofa.

David and Tracey Buchanan

11th December

I had the pleasure of purchasing my suite from the Rotherham branch. The staff were on hand to answer any queries, without breathing down our neck or pushing us into a sale. They were happy to let us look at DFS before committing to the purchase. Delivery men were extremely professional, polite and helpful. The suite itself is excellent quality, and delivered with in 2 weeks of ordering. The footstool had a slightly bent foot. I called customer services who immediately offered me either a tech visit to replace the part, or a replacement part by post for self assembly, with no fuss or qualms. Will definitely recommend CSL to my friends.

Cheryl Cooke

8th December

A 1st class purchasing experience, from the initial "meet and greet" by Scott,who could not have been more helpful and professional,(not at all pushy)who listened to our needs and requirements then showed us viable alternatives to the Chaucer that we had come in to veiw,to the rest of the team who appear to work well together and treat all customers as their own.we now look forward to delivery and the after care service offered by CLS,Excellent.

Mrs Jackson

26th November

FRIENDLY WELCOMING SERVICE AT GATESHEAD CSL SHOP.DELIVERY AND INSTALATION WAS FANTASTIC AND REALLY EFFICIENT.TOTALLY THRILLED WITH TENNYSON SUITE.10 OUT OF 10 TO CSL!

PAULA BARELLA

12th November

Just ordered a sofa from your Leeds branch. Big thanks to both Hab and Sara(I think thats her name, and apologies if its wrong, but she will know who it is when I mention sore feet!)who were extremely helpful in sorting out a problem with the finance company. Hab was very friendly and so was Sara. Thanks to both of you, you were brilliant!! My wife is also delighted and cant wait to get her new sofa. Cheers!

Martin Royston

31st October

From the moment we entered the store in Warrington we were relaxed and calm. At no time did we feel pressured or constantly hounded by the sales staff but felt at ease looking around. Once we had found a sofa we liked we were looked after by both Lee and Andy who were extremely helpful and very knowlegable about the products. Both Lee and Andy spent a good amount of time with us and again we felt no pressure even though we were the last in store and they were ready to close!!!! A very enjoyable experience!

Shelley and Peter Fisher

25th October

We have recently purchased a new corner suite from the CSL store at Rotherham. The service we received was excellent. We would like to say a big thank you to Adrian Southall who spent time with us explaining every detail of our new suite and the after care. Thank you for a very professional service.

Madeline Ward

18th October

I would like to say that the service my wife and I received from CSL Giltbrook Nottingham was the best we have ever had whilst shopping for furniture.I would especially like to thank Mr Ash Rana for his superb customer service,he was very heplfull and even when I realised that our order needed to be changed he was only too happy to sort it all out.I will certainly recomend csl to others based on the service I received whilst in this store.

Russell Lynch

7th October

A big THANK YOU to Jason Breeze at the middlebrook store very helpful and made us feel very welcome and at ease whislt choosing our new suite. would certainly recommend CSL to anybody. Jason deserve's praise for the way he deals with customers. Thanks Again

Paul Hart

6th October

I emailed CSL over the weekend as I had a problem with sofa. Had reply monday to say its been past to technical dept. Got phone call tuesday to ask what the problem was. Technician came out on thursday and sorted the problem. Would like to say thankyou to Leah who I dealt with on the phone and the technician guy who came out. Service very good.

sharon wynn

1st October

we had a sofa from the rotherham store, the salesmen were very friendly and helpfull and the delivery drivers Darren and Dave were very good taking great care with the delivery of my sofas i will recommend csl to all me friends thanks again xxx

elaine and alan smith

27th September

VISITED CSL BRANCH AT CREWE SALESMAN VERY HELPFUL AND DID NOT PRESSURE YOU AND LEFT YOU TO WALK AROUND THE SHOWROOM. WE ORDERED OUR SUITE WITH THE HELP OF CHRIS WALMSLEY (THANKS CHRIS) WILL RECOMMEND CSL TO FRIENDS AND FAMILY

DEB DOWNING

26th September

VERY PLEASED WITH FURNITURE DELIVERY AND STAFF VERY EFFICIENT AND PLEASANT, STORE STAFF IN SOUTHPORT EXTREMELY HELPFUL ESPECIALY MR KEVAN O,LOUGHLIN WOULD RECOMMEND CSL TO ALL OUR FRIENDS ANYTIME.

Dorothy Corner

16th September

JUST WANT TO THAT WE CAME TO YOUR STORE ON SATURDAY 6TH FEB 09 AND YOUR SOFAS ARE BRILLIANT, THEY ARE VERY SMART LOOKING, I HAVE NEVER SEEN SUCH A THING. ANYWAY THE SALES PERSON CALLED DALE WAS VERY HELPFULL TO US VERY POILET WELL MANNERED AND GOOD PERSON TO TALK TO, HE WAS VERY PATIENT WITH US. ANYWAY HOPE TO SEE YOU AGAIN IN THE NEAR FUTURE. THANKS ONCE AGAIN.

Chetan Vinayak

16th September

An excellent shopping experience all around. Store staff was extremely helpful without smothering us with attention. The quality of our sofa and chair is top notch and at a reasonable price. To top it off, the delivery was within the promised time frame and the delivery team was fast, efficient, helpful and friendly. Highly recommended.

Douglas Dittman

16th September

Ordered sofa from CSL (Middlebrook retail park Bolton) approx 8 weeks ago and was told it would take 8 weeks......however 5 1/2 weeks in we changed our minds and decided we wanted a different one. The manager was fantastic and did everything he possibly could to help us, such impressive service for what was our mistake. Thank you CSL....Very happy and very greatfull

Lisa Brook

16th September

I had my 2 & 3 Seater sofas delivered by 2 of your team this morning Andy & Lee. Would you please pass both mine and my husbands thanks onto them as they had quite a job getting the items into the house. Both of them were excellent and I hope you will convey our thanks again for a good job done. Thank you Marian

Marian Hammond

16th September

Store looks great with kind and helpfull staff not pusshy either like all the others . my sales man (neal) was always close by if i needed to ask anything but wasnt breathing down my neck like other stores i have visited.

Vicki Coyle

16th September

Dear CSL Custmer Services I am writing to thank you for the excellent service I recently received from all departments when ordering my sofa. I ordered the sofa on Saturday morning and received a call on Saturday afternoon to say the sofa could be delivered on Tuesday - very swift service indeed! I would also be grateful if you could pass on my thanks to the delivery guys (Andy Kelly & Dave White) who had to carry the said sofa up 4 flights of stairs, never complained and installed the sofa for me. They did a great job. I will be recommending your store to my friends. Kind regards Sarah Davison

Sarah Davison

16th September

The visit to the Oldham store was a very positive and friendly experience all staff made you feel welcome and at ease with no pressure to buy. Danny was very good at his job and should be rewarded for his talent.

Stephen Barrett

16th September

hab rahman very helpful nothing too much trouble but not pushy left us to walk round but there when needed.store set out very well and clean

Elaine Fox

16th September

The team of people I dealt with after branch have been absolutely fantastic. My house purchase completion date was delayed several times but the staff were patient and understanding constantly reassuring me that it wasnt a problem to delay delivery and not to worry. At a stressful time this was really appreciated. Thank u.

Cheryl Hepworth

16th September

"Just a note to say what a lovely visit we just had at your White City Branch of CSL in Manchester. We were greated at the door and dealt with by an employee called Alex McWilliam who was most helpful. We purchased a sofa and armchair, no problems. We had visited other furniture shops at White City, but returned to CSL because of the manners and help we received and we'll recommend CSL to family and friends. Just to say Thank you. Yours sincerely Mrs M Clark "

M Clark

16th September

Just had my sofa delivered which I purchased from the Speke store. It is better than I expected!!! John, the salesman was brilliant, he promised delivery before 8 weeks knowing I had a family party and it arrived in 7...AMAZING!! I have recommended all my friends!

Sarah Tanner

26th August

I owe Hab[Leeds branch] a big thanks for helping me through a very tricky situation when i became very undecided over a particular product i recently acquired and due to his expertise and slick service, not only did he resolve my situation but i left the store a very happy customer, may i also take this moment to highlight that i didn't feel like "just another customer", but more of an individual [v.i.p service], to which i will highly recommend others to shop at this branch due to his efficiency. I must also thank Zoe Brame for recommending that i should shop at the store.

Brian Deane

22nd August

Thanks to Kim at Bolton store. She was very helpful & professional. We have had our new sofa 8 months and are very pleased with our purchase. My mum wanted a new sofa so I took her to csl at Bolton atfer being so pleased with the service they provided. My mum dealt with Ibbi , Pete Jason & paul who were all extremly helpful And could not do enough to help. My mum finally ordered a sofa And me to wanted to thank everyone at CSl Bolton for the help and friendliness.

june southworth

15th August

VERY PLEASED WITH FURNITURE DELIVERY AND STAFF VERY EFFICIENT AND PLEASANT, STORE STAFF IN SOUTHPORT EXTREMELY HELPFUL ESPECIALY MR KEVAN O,LOUGHLIN WOULD RECOMMEND CSL TO ALL OUR FRIENDS ANYTIME.

Dorothy Corner

12th August

My order with CSL was handled quickly efficiently and preofessionally. I had a number of queries after placing my order and they were all handled superbly. I love the online order tracking feature too!

Ron Heywood

11th August

Visited store today 20-03-09 Metro Centre Gateshead with sons' girlfriend.Spoke to Hamish,who was very friendly and helpful but left us to browse at leisure.(no pressure)Good atmosphere.Fiona has not decided yet but somehow I think we will be back soon.Thanks Hamish and colleagues.

Margaret Jowett

20th March

Internal doors / new style sofas (nothing new I believe !) The delivery guys have to be THE most professional lads about ! .. They did EVERYTHING they could to rectify the issue for us. We took their advice and rather than take our lovely sofas back, we arranged for a local glazier to remove out front bay window so as to gain access .... Can't believe it, 35 mins in total (luckily for us) and the window was out, new sofa in, window back in..�35 quid !! ... I wanted to tell you this because I felt your delivery guys went the further mile not just in trying to get the main sofa in (cos they did) but also the straight forward advice they gave.. I was really impressed by that customer service... Many thanks

Franc Miller

20th March

A special thanks to salesman Neil Wroth at CSL White City, he was very informative, friendly and helpful. Our suite was ordered on a Monday and arrived on the Friday of same week! Delivery men were efficient and arrived on time.We would recommend CSL to all of our friends!

Jon Kirby

25th February

recieving sofa by the delivery guys excellent. But today i have tried to pay my outstanding balance online.i does say you can pay online, im totally puzzled has to how i can pay Can you explain

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