What the service covers
Staining on upholstery:
Food and beverages
Human and pet urine, faeces, blood and vomit
Cosmetics, glue and SuperGlue
Grease and tar
Soaps and Shampoo Products
Inks and paints
The spillage of dye
Wax and wax polish
Acids, bleach, caustic and corrosive solutions and substances
Accidental Damage caused by:
1.Rips, tears, burns and punctures
2.Pets (other than urine, faeces, blood and vomit), Limited to one claim (1) per service period.
EXCLUSIONS :
Service WILL NOT be provided where / in cases of :
1.You fail to comply with the furniture manufacturer's, supplier's or administrators instructions for the care of the covered Item(s);
2.You use of the furniture otherwise than intended by the furniture manufacturer;
4.You use or apply cleaning substances or materials otherwise than in accordance with service administrators instructions;
5.any damage, soiling or staining caused prior to or during delivery;
to insured items used for rental or commercial purposes, or furniture in storage or transit;
by or resulting from mishandling, abuse, neglect, violence or vandalism deliberately by any person, including children;
by wear and tear or anything which happens gradually;
by perspiration, hair and body oils;
by accumulated multiple stains or any unidentifiable stain;
by dye transfer from non colourfast materials, including denim;
by any spill or stain not attended to promptly;
to arm caps or scatter cushions;
by pet damage other than stated in item 2, Accidental Damage On Upholstery ;
by unattended pets;
by fire, fire damage, smoke, ash, flood, wind, lightning, the act of sunlight, oxidisation, or any other natural disaster;
by any other cause not specifically mentioned in the above coverage definitions;
6.loss or damage to unfinished leathers or suedes;
7.decorative fabrics, including but not limited to silks, moires and chintz;
8.fabric failure, including fraying;
9.lost buttons;
10.removal of odours even when caused by a stain;
11.fading or non-colour fast materials;
12.consequential loss of any kind and/or loss of use; or
13.any claim not notified to the service provider within 10 days of the occurrence.
Each of the restrictions listed in these exclusions are separate restrictions for the separate benefit of the Insurer and shall be separable from another.
YOUR DUTY OF CARE:
This service covers stain removal advice and repair or replacement of furniture in accordance with these terms.
This service does not eliminate the need for routine cleaning and maintenance of your furniture and assumes that it will have been periodically cleaned, kept out of direct sunlight and maintained to a reasonable standard. This service is not a cleaning contract and does not cover the cleaning of covered item(s) that are soiled through wear and tear or a build up over time.
In the event of a spill, You must contact the service provider for instructions before attempting to clean the affected area. You should only clean the affected area strictly under the direction of the Service Provider, by using the approved cleaning kit or method offered. The service provider cannot be held responsible for the consequences of failure to follow its instructions and You must co-operate reasonably with the service provider in all attempts to resolve any claim. Failure to do so may result in You being unable to claim under this service.
PERIODS OF COVER & TERMINATION
Cover will commence from the date of delivery of furniture and will continue, subject to these terms, for a period of five years.
Cover will terminate immediately and you will lose all rights to the benefits:
1.In the event of fraud, misrepresentation or dishonesty of any kind by You in relation to this service or any claim.
2.Following payment(s) and/or cost incurred by the Insurer in relation to any one claim or the total of all claims, made by You throughout the service period, reaching the original purchase price.
3.On full replacement of the purchased furniture.
4.On the end date shown on the certificate.
5.In the event of a breach by You of any of these terms.
GENERAL BENEFITS OF COVER
In return for the premium (detailed in Your Registration Form), the Insurer agrees to repair or replace the affected part of the furniture (as specified in the certificate) in the event of Staining or Accidental Damage on Upholstery as specified above. Where a stain is unable to be removed, the affected area will be replaced. Where any accidental damage is unable to be repaired the damaged area will be replaced. Where a full replacement takes place the damaged product becomes the property of the Insurers and this Insurance expires. Where any component is replaced the damaged component becomes the property of the Insurers. Failure to return the damaged component to the Insurer will invalidate this Insurance. An exact colour match cannot be guaranteed due to variation in dye lots.
If you are resident in the UK cover is only valid for covered item(s) situated in the United Kingdom, the Channel Islands and the Isle of Man. If you are resident in the Republic of Ireland cover is only valid for Insured Item(s) situated in Ireland. This service cannot be transferred to a new owner. The provisions of the Contracts ( Rights Against Third Parties) Act 1999 are expressly excluded and it is agreed that nothing in this service shall confer a benefit on any party other than You.
These terms have been abbreviated to the main points. Full terms, contact addresses and claims and complaint procedures are available on your service certificate or by request on 08700 40 46 00. These terms and conditions do not affect your statutory rights.